In event of a Refund Application the English language version shall be the basis of settlement. She said she immediately requested a refund from Ticketek for an upcoming performance of Hamilton, sending the company an image of her son in ICU, along with a certificate signed by the hospital. "Our teams are working around the clock with additional resources and technology to resolve outstanding refunds as quickly as they can," a spokesperson said. actual or perceived: wildfires, volcano eruption, tsunami, earthquake; war, hostilities, civil commotion; imprisonment, repatriation, deportation; poisonous biological materials, radioactivity; Cyber Incident or Cyber Act; state property seizure; where exposed to any sanction, prohibition or restriction under United Nations resolutions or the trade or economic sanctions, laws or regulations of the European Union, United Kingdom or United States of America. The cabinet is not of acceptable quality and does not match the sample cabinet I was shown in store. I wish to book a group larger than ten tickets how do I do that? These were purchased 23 Jun and 26 Jun 2021The show was rescheduled, with emails landing on dates very different from the original. "The main thing that upsets me is the fact that I just keep getting automated replies," Ms Sporne said. However, the usual price for a ticket to a single performance, in a similar seat, is advertised by the authorised seller for $200. This was because significant fees (including a 27.6% booking fee) were not disclosed until late in the booking process. If a ticket is sold or used in breach of our Terms and Conditions of Sale, the ticket may be cancelled without a refund and the ticketholder of the ticket may be refused admission. Illness / Injury (including Covid-19) Pre-existing Medical Condition Pregnancy Complication i spent 2 hours online and still didn't manage to secure tickets. Please be patient with us, we will reply as quickly as we can. How AFCA investigates chargeback complaints. Where You have not been physically examined by aDoctor prior to the date of the Booking. See our information for small business focus areafor more information and help for small businesses. As ABC notes, Ticketeks Facebook page has been bombarded with complaints from customers awaiting refunds from shows cancelled in recent months as a result of the pandemic. In simple terms, a chargeback is where money paid to a retailer for an item is reversed out of its account and refunded to yours. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. They need a better system and more staff it seems. Any evidence requested by our Customer Experience Team to verify the emergency circumstances. If you feel youre being asked to pay too much Report price increases on Price Watch Ministry of Business, Innovation and Employment. Our hours of operation are Monday to Sunday 9:00 AM - 5:00 PM. Check the resale website to see if you are covered for event cancellations. Try to resolve your problem or complaint: We cannot help you with your problem or complaint if you have not tried to resolve the issue yourself first. "Ticketek is a large business. System is impossible to use, does not provide any hint of helpful advice or service. This service may include material from Agence France-Presse (AFP), APTN, Reuters, AAP, CNN and the BBC World Service which is copyright and cannot be reproduced. It's very disheartening," Mrs Gillett said. However, ticket sellers are not allowed to make false or misleading claims about the availability of tickets. Groups at Telstra Dome in Melbourne can be ordered through Ticketmaster Groups on (03) 9685 2477. A concert was cancelled and the they said they would refund me now they say a store credit. Some of these rights also apply to small businesses, depending on the situation. All rights reserved. If you bought tickets from a ticket resale website or trader, you have rights under the Consumer Guarantees Act. Ms Sporne's credit card expired between buying the tickets and the concert getting cancelled so her refund could not be automatically processed. We/Us/Our We are the Booking agent with whom You made the Booking. Subscribe to our daily newsletter. Find out more in our Compliance and Enforcement Policy. Ticketek - Refundable Refundable Tickets Terms We provide refunds if You are unable to Attend your Booking due to any of the reasons below and have provided the evidence requested below. Ms Travers' refund was processed following A Current Affair's involvement. "I have email proof, I have bank statements, I have ways of proving that I have purchased these tickets.". Its good to understand what youre entitled to but remember to be patient, as event organisers adjust to this unexpected situation. Zero stars, uselessly run, waste of a time company. 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Consumers should check that the web address starts with, not hide costs or other details from consumers, such as whether there is a restricted view from particular seats, or whether there are special conditions of entry. "I hope all regulators look at what's happening here," she said. Ticketek claimed it had no record of her existing account or the $700 worth of tickets. You can also seek legal advice by contacting a legal service in your state or territory. Like. They can provide you with information about your rights and options. Communicable Disease means any disease capable of being transmitted from an infected person or species to a susceptible host, either directly or indirectly, that has caused quarantines or restriction of movement of people. On Twitter, simply let us know which event you're booking and your query. You/Your/Yourself A person who has made a Booking alone or as part of a group with Us. (Receipt required for Doctors note refund up to $100 or equivalent). I booked tickets for Phantom of the Opera, it was cancelled due to COVID then rescheduled to which I never received an email confirming the date and time of our show and nothing was showing in my ticketek account. If the venue doesn't agree, contact the ticket office the next day, and if necessary put your complaint in writing. Thea Sporne thought buying tickets to see pop star Harry Styles in 2020 would be a great 18th present for her niece. We also ensure all reviews are published without moderation. Contacted them and waited 2 months for a reply. What is Ticketek's Telephone Speech System? Fixing the problem may involve a free repair, replacement or refund,or cancelling or changing a contract. Scammers may use fake ticketing websites or email scams to make false claims about the event, such as being part of a ticket lottery or competition. "Ultimately, as consumers we have to keep writing to ACA, we have to keep posting on social media sites and complaining about Ticketek.". Ticketmaster refunded the 3rd party buyer. if it exceeds 18 months from the date originally booked to the conclusion of the transacted event. I paid for tickets to The Mousetrap at the Theatre Royal in Sydney and they were not delivered via email or post. "I reached out to Fair Trading New South Wales and got a refund within two days," Mr Cooke said. If Your flight is Your Booking and it is cancelled or postponed, and You have a right of compensation from the Airline or another Paying Party. 5 days ago. Read more in the Viagogo ACCC media release. IfYouwere aware of the disruption prior to the date of theBookingand did not make reasonable suitable alternative travel arrangements. Immediate household persons living together at the same permanent address. Anything which our Customer Experience Team considers is not intended to be included in this list of valid reasons for refund. Vratsa Software Community Higher Education Develop digital industry in Vratsa town through organizing courses and interesting IT events. "I gave them all my new bank details, so it's not to do with the card," she said. Hong Kong, Australia and New Zealand site for sports and entertainment ticketing online. Viagogo was ordered by the Federal Court to pay a penalty of $7 million. (This can normally be obtained from the transport companys website). 9am - 8pm Mon - Sat, 9am - 5pm Sun (AEDT) Sorting out the problem could be much more difficult if your reseller is not based in New Zealand, or you are buying from someone who isn't in trade. Thank you Read more about Contracts and sales agreements, Find a CAB(external link) Citizens Advice BureauOur law centres(external link) Community Law Centres. "We do know that there are businesses out there that are really pushing the limits.". I have attached a photocopy of my receipt as proof of purchase. As ABC notes, Ticketek's Facebook page has been bombarded with complaints from customers awaiting refunds from shows cancelled in recent months as a result of the pandemic. Armed Forces Naval Service, Marines, Army or Air Force. What to do if things go wrong. Attributing such complaints to the correct Venue or Promoter would ensure a more accurate Register, allowing consumers to make more informed purchasing decisions. Below is an example of a complaint letter. Anyone can make a report to the ACCC about a false or misleading claim. if there is an official ticket reseller for the event. Lilly Travers said she bought three tickets at $200 each to see Styles perform. Ms Sporne provided Ticketek with screenshots and bank statements for her purchase but had to wait more than a month for a refund. "Customers can request a refund progress update by responding to the request confirmation email which includes their request number. Absolutely appealing customer service!!!!! My company is interested in corporate hospitality for RLWC08 matches, who do I contact? Thesereasons for refund are considered on an entirely discretionary basis and are not to be taken as a guarantee of refund. a front row seat), then the tickets must provide this. Surely there is an industry ombudsman or regulator we can all lodge complaints too.Dodgy!! "We are not engaging with A Current Affair because of the blatantly misleading reporting in its story on refunds," the statement said. Scalping, postponed events and cancellation. Contact the event organiser to find out if you are entitled to a refund. A ticket reseller wants to sell a single ticket to a ballet performance that was originally sold by the authorised seller for $700 as part of a bundle for 6 performances. Ghosted for 6 months now. . Musicians,Union,Concerts,Travel Abroad, Networking: Tickets-Center.com. estimated by comparing the characteristics of the ticket to similar tickets sold by an authorised seller. Doctors note or Medical Certificate confirming: means unexpected disruption or failure of the public transport network which. 2023 Ticketek Pty Ltd (ABN 92 010 129 110). "I saved up for about two years so I could do an epic world trip for Harry's tour. Wemay refund where You are unable to Attend Your Booking because of one of the following reasons associated with Covid-19: We dont refund where You are worried about catching Covid-19 or where Your travel plans are affected by Covid-19 restrictions. All Theatres and productions and sporting events should seek alternative partners. This factsheet provides information about COVID-19 and chargebacks, including: What you should do before requesting a chargeback. Ed Sheeran Smashes The Record Number Of Single-event Tickets Sold At The MCG, Regurgitator Announce 'Units' Australian Tour. "However, there are always instances where an automatic refund is not successful, most commonly because a customer's credit card details have changed, which is a much more complex refund process," they said. I bought three (3) tickets to Aunty Donna's Sydney Enmore Theatre show. Erin Turner from consumer group Choice said businesses were obligated to give refunds within a reasonable period of time and failing to do so could be breaking consumer laws. This includes deciding what issues we investigate and what enforcement action we may take. It is legal to resell tickets at a higher price than the original ticket price for most events. Suncorp said Viagogo tickets rarely work so I demanded a refund. Ask your bank or credit card company what it is. Your information helps them assess which consumer issues are causing greatest harm. Extraordinary circumstances - for everyone Auto news:Shock new reason behind car delays - drive.com.au, Ukraine crisis: Heroic acts while a nation is torn apart. I booked some Elton John tickets but didn't receive the pdfs in the original email confirming the purchase. Paid Ticketek refund insurance for 2 tickets to Midnight Oil at Adelaide Entertainment centre, but they REFUSE A REFUND! Tickets sales and resales. For example, the terms and conditions could provide that the event organiser can change a performer line up in a festival. I have repeatedly submitted requests for a refund (including relevant evidentiary documentation) but just receive an outdated automated response citing covid as the reason for slow processing. Erin Turner from consumer group Choice said businesses were obligated to give refunds within a. Here are 8 tips for writing great reviews. Safe, Fast and Verified Another gripe customers have is Ticketeks automated responses, which are being dished out in record numbers as the ticketing giant says its processing 20 times more refunds than it did pre-COVID. I have now been trying for a refund for 6 months. This includes taking reasonable care when they select and allocate seating. A spokesperson for Ticketek said: "We can confirm that all of the customers named in the ABC's coverage requested to have their refunds paid to their bank account rather than the credit card they used, which takes more time, but that each of those customers was refunded within 20 business days of providing their bank account details.". I hope I can make it this time," Ms Davison said. . "We have robust customer solutions systems and procedures in place which have been developed and improved over many years and typically result in 90% of our fans being automatically refunded for cancelled shows within 10 days of cancellation. Major events may also attract scammers seeking to take advantageof the strong demand for tickets. This is going to be one of those "if i can give zero stars I would" type of reviews.Their system is incredibly stupid.I have been going through the queue time and time again, repeating the process because it lets me in, but then it doesnt show the map to chose tickets. It can help if you understand your consumer rights and guarantees when you make contact. I would like to have this problem fixed quickly please. If you have tried to resolve your problem with a business, contact your local state and territory consumer protection agency. I am 77 years old and tried for 2 hours to buy some tickets to Mary Poppins for grandchildren. Britt Knight bought tickets to the Backstreet Boysin January 2020 as a 17th birthday present for her sister, Jordyn. Ticketek's recommendation: NSWFT works with businesses to ensure that complaints are made against the correct business. 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