It was ok. I will share your comments to the staff. They werent appealing when it was so nice outside. We tipped and even with tipping the service was just ok. All Rights Reserved. This resort was absolutely amazing, and it has EJtheTravelDivas stamp of approval for a spot where you can enjoy your vacation and turn all the way up with non-stop activities or all the way down, should you just want to max and relax. The steak house was really good the first time. Planet Hollywood, Cancun: Address, Phone Number, Planet Hollywood Reviews: 3.5/5. Primary Menu. We also ate at Italian twice. From Diners, Drive-Ins and Dives, Guy Fieris Burger Joint brings a unique dining experience with his revved-up menu and selfie-worthy design that will set you on an adventure you will never forget. from. The beach was beautiful. Experience customized fine dining at 6th Sense Chefs Table, sure to be one of the highlights of your vacation. Take a look at our list of awards and recognitions. This is the version of our website addressed to speakers of English in United Kingdom. I hope they can find all the missing to give the families some closure. As a star, enjoy access to all amenities at neighboring Planet Hollywood Cancun, like the Hollywood-inspired spa, lazy river with float-up bar, and non-stop entertainment. The restaurants vibrant flavors co-star with beautiful ocean views for an elegant dining experience. The bartender at shores was better. Thank you for all the info given. Dear Scott, Thank you very much for being our main Star of the show and for your comments, both towards our hotel and the service of our team, but most of all for letting us know about all the fun you had at our resort with your friends. Ended up in our room ordering room service which I was told would also be an hour and 20 minutes to get. Mutual Fund and ETF data provided by Refinitiv Lipper. Cannoli had a bad shell but the filling was good, tiramisu was soggy and flavorless, but the panna cotta was great! Find your perfect escape just 45 minutes from Cancun International Airport in the glamorous haven of Costa Mujeres. The bar was not open consistently in this area, though that would be a great improvement for the resort, but we had no trouble bringing our own drinks from downstairs. We go to concierge & they say its 1st come 1st serve. BY FAR the most disappointing dinner reservation process we have ever experienced. Dine like a Hollywood A-lister at Star Class Bar & Grill. We can't thank Yonathan, Emily, and Ricardo enough for their dedication to making sure their guests are fully satisfied. We have loved every minute we have been here. This is the version of our website addressed to speakers of English in the United States. Quotes displayed in real-time or delayed by at least 15 minutes. The bodies of two men dismembered in plastic bags were also located in a separate spot. We waited in line for Hibachi grill 2x. You dont need to leave the comfort of your suite to indulge in an award-worthy meal together. Ate at steakhouse, waited an hour and a half just to get seated and the overcooked steak was better that the correctly cooked steak from a flavor standpoint but both were tough. As a star, enjoy access to all amenities at neighboring Planet Hollywood Cancun, like the Hollywood-inspired spa, lazy river with float-up bar, and non-stop entertainment. The National Guard is also investigating. The grounds of the property were very maintained and clean. We went to a movie Top Gun and it stopped working 3 times. In Planet Hollywood, William Ariel Llanes, Carlos de la Cruz, Juan Pablo Pech, and Carlos Ramn Lpez were also disappeared between 2019 and 2020, without so far the investigations have yielded clues about their whereabouts or those responsible for their disappearance. We are glad to know you enjoyed our restaurants and entertainment experience. We will see you soon in Planet Hollywood Cancun. Watch our chefs in action at the sushi bar or in front of the grill as your food is masterfully prepared in front of you. The beach is nice, it feels like home. Friends at PH Cancun Chef Table. PH Cancun Aerial. Lined up at 2:30. Star regards, Jonathan Iriarte Genera Manager, Hotels near Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort, Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort Features, Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort Pool, Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort Rooms, Preferred Hotels & Resorts in Costa Mujeres, Hotels near Playa Mujeres Trips and Tours, Hotels near One Spa at Finest Playa Mujeres, Hotels near (PCM) Playa Del Carmen Airport. Star regards, Jonathan Iriarte General Manager, Excellent resort, excellent staff, mediocre food. Own or manage this property? He got us in. We are looking forward to your next visit in the near future. Ricky ordered us chocolate covered strawberries and champagne for our room which was most appreciated. Heres What You Need To Know About Planet Hollywood Cancun, Click to share on Facebook (Opens in new window), Click to share on Pinterest (Opens in new window), Click to share on WhatsApp (Opens in new window), Click to email a link to a friend (Opens in new window), Click to share on Twitter (Opens in new window), Click to share on LinkedIn (Opens in new window), Check out my travel tips, tricks, and reviews on YouTube, Episode 93: My Clients Experience at First All Inclusive, Episode 92: Why Are Yall So Mad While Traveling, Episode 91: A Travelers Experience: First All-Inclusive Resort, a nice-sized bathroom stocked with Planet Hollywood branded toiletries, the lobby bar on the family side because it was decorated super cute and had a good vibe. Lol! in the morning. We had Star Class which came with a Butler. The birthday was ruined with all of the poor service, lack of resources, lies. Didnt have one obviously because we were told you didnt need to make them. We had raw burgers from Shores at lunch one day. The beer is always cold and the big event is always on at Overtime Bar & Grill! This room type comes with two separate mini bar. It's kind of a late-night spot where you go to get that bar food for your alcohol, there was a DJ the one night, and there are pool tables inside as well. Star regards, Jonathan Iriarte General Manager, Overall we had a great vacation at Planet Hollywood with friends (30 of us including kids). This is the role youve been waiting for. This was after a long wait. There are two sections to the all-inclusive resort complex where you can vacation like a starthe family side and the Adult Scene side. Which room amenities are available at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? The staff went above and beyond to make sure I was a happy guest. The Buffett was ok. We found things to eat. But really wasted his afternoon. The beach is nice, it feels like home. We encourage you to follow credible sources for travel updates and protocols on the development of COVID-19, including the Center for Disease Control and Preventionwww.cdc.gov,World Health Organizationwww.who.intand your vacation destination tourism board. In the spirit of Valentines Day and love, and by that, I mean self-loveI jumped on a plane and headed to Mexico, not only to celebrate the day with myself but to check out the brand new Planet Hollywood Beach Resort in Cancun. It seemed to get really busy on the weekend. The others were hit and miss. Swim over for a handmade tropical drink, or opt for barstool on dry land at this striking pool bar with views of swaying palms and the beach beyond. How easily could my kid get alcohol? Soak up the sun at exclusive beach and pool areas, indulge at the PH Spa, and . So, the hotel is very nice. Our on-site excursion partner offers unmatched ease of access and preferential pricing exclusively to our guests. Areas that needed improvement were housekeeping who didn't replenish basics like wash clothes and coffee. Both were stocked daily with water, assorted soda, beer and snacks. UPGRADE TO THE STAR CLASS TREATMENT Personal Agent to handle all arrangements and reservations* Preferred bar labels and in-room snacks* Preferred room locations Private pool for STAR Class guests Nightly turndown service We encourage you to follow credible sources for travel updates and protocols on the development of COVID-19, including the Center for Disease Control and Preventionwww.cdc.gov,World Health Organizationwww.who.intand your vacation destination tourism board. Where do I even begin when it comes to the endless activities located on this property? Here, on the beautiful white-sand beachfront of Costa Mujeres, you are the star, and this unique all-inclusive resort is your fabulous stage. Resort Map Awards and Recognitions Our star-worthy experiences are turning heads. You will get more bang for your buck. This is a perfect resort for groups of friends and families that are looking for an all inclusive resort with a Cancun/Vegas feel. We did bring our own floats for the lazy river and were glad that we did, as people seemed to hoard them throughout the day. Blue Diamond Hotels and Resorts Inc. All rights reserved. This room type comes with two separate mini bar. We also ate at Italian twice. It seemed to get really busy on the weekend. It's not the place for you if you want to relax by the beach and pool. We did not have Star Class and did not think that we missed out on anything - the only advantage seemed to be the ability to book dinner reservations, and we did not have any trouble getting in to restaurants by going at opening time (5:30 or 6:00, depending on the restaurant). Amazing resort, enjoy the staff and the shows. Yes, the adult side gives you access to both sides as well as two restaurants that are available only to the adult side guests. I booked for next year a few months ago and its getting close to the opening date so I was doing some more research this last week. Housekeeping was ok. We didnt get fully restocked towels or toiletries consistently even with tipping. Weve created the ultimate beachfront vacation locale featuring Hollywood memorabilia, themed experiences, a star-worthy spa, and a variety of all-inclusive dining venues and bars, transforming the everyday all-inclusive vacation into a PHabulous getaway. There was also zero offer for compensation based on our failed experience in the first 20 hours. Flow Rider. Yes, it conveniently offers a business center, meeting rooms, and a banquet room. The beach is nice, it feels like home. So, you'll be happiest if you don't plan to leave the resort during your stay or if you want to do excursions close to the resort. Be careful (per Sunwing Website) included in Star. Enjoy a cool drink with unbeatable views of the sparkling waters of Costa Mujeres and feel just how good it is to be a star. Thanks. The lazy River was so fun for our family of 10. They never did the arcade or trampoline park. What are some of the property amenities at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? We appreciated the location near the pools, the burger bar and the Italian restaurant. Take a look at our list of awards and recognitions. I love that overall you dont need reservations for dining. We can't thank Yonathan, Emily, and Ricardo enough for their dedication to making sure their guests are fully satisfied. Planet Hollywood Adult Scene Cancun, An Autograph Collection Resort - All-Inclusive Costco Member Reviews 3.9/5 ( 238 Reviews ) Costco Star Rating 4.0 Star Hotel Carretera a Punta Sam, SM006 Mza 002 Lote 07-08, Zona Costera Zona Continental, Cancun, Quintana Roo, 77400, Mexico Reserved exclusively for Adult Scene guests. 12:00 pm. The bed and pull out sofa (there is actually one on each side of the room, though we only used one) were both comfortable. Traveling with 4 friends for a 50th bday celebration. Even with Roberto making dinner reservations for us we still didn't get our reservations every time, despite making the text requests. Does Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort offer any business services? Some seaweed. Nearby attractions include Rafa Nadal Tennis Centre (1.5 miles), Playa Norte (4.8 miles), and Rock Bar (5.0 miles). The subpar parts: Our room was not great. Privacy Policy. Our ceiling in our bathroom leaked into our sink. Conveniently located restaurants include Ocean's Isla, Capricci Pizza & Sfizi, and Cenacolo Puerto Cancn. The fresh coffee bar had long waits also. The meal was great. Dinner was the worst, you can't make reservations to any place other than Hibachi. Been here 2 days so far. Not as good the second time. Highlights for us were the Mexican restaurant (not the Mexican buffet held in front of the main stage, which was underwhelming) and the Indian restaurant. Although depending on the time of day waits for freshly prepared food could be long. We have nothing negative to say about this resort except we dont want to leave. Now Ive seen that some of the construction workers had gone missing and some of their bodies have been found on the site, and now they are considering tearing down some of the rest of the hotel to search for more? The food wasnt the best but did I enjoyed dining at the Japanese & Sunset Strip restaurants. Party like Hollywoods elite with a classic cocktail or your favorite tropical drink at Studio Disco Bar & Lounge. Are there opportunities to exercise at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? The subpar parts: Our room was not great. Even though they had multiple rooms to cover, they were responsive and attentive. The best night for entertainment was the Queen tribute. We hope to receive you again very soon. Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort 3,932 reviews #13 of 20 hotels in Costa Mujeres Save Share Punta Sam, Carretera Mza 002, Lt. 7 Salinas, Costa Mujeres 77400 Mexico 011 44 20 3027 4841 Visit hotel website Check In / / Check Out / / Guests Hotel direct offer! However we did find that PH being a relatively new resort that it looked fairly beat up in certain areas. Is parking available at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? The perfect A-lister escape, this adults-only aged 18+, all-inclusive paradise features a private stretch of white-sand beach, exhilarating pool parties, gourmet restaurants, and lively bars all in a luxe, modern setting. Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast. Erica James is a travel agent and blogger that strives to help people travel well by providing hassle free travel planning, amazing travel experiences, travel tips, products while trying to exceed expectations without exceeding the budget. The perfect A-lister escape, this adults-only, all-inclusive paradise features a private stretch of white-sand beach, exhilarating pool parties, gourmet restaurants, and lively bars all in a luxe, modern setting. We will be coming back for sure. Queuing arrangements for lower class guests need to be addressed. Tripadvisor performs checks on reviews. Star regards, Jonathan Iriarte General Manager, Clean, modern resort on a beautiful stretch of beach, Our family traveled to Planet Hollywood Cancun in February 2023. Thanks so much to all the Planet Hollywood crew!!! Experience the finest Mexican cuisine at La Cocina Authentic Mexican. Our experiences at the restaurants were mostly good. We had to wait but probably only 45 minutes. Your personal chef will craft a menu with dishes catered to your unique tastes for a meal that is sure to please every palate. We liked being able to control all of the lights, fans, etc. Stay in your stylish suite and dodge the paparazzi. Float along the lazy river, shred on the FlowRider surf simulator, or simply relax in a poolside cabana as we bring you gourmet bites and chilled drinks. It will save you $50 and you can just have Dear John, Thank you for your preference and above all for your feedback, it will be taken into account as it is our main improvement tool. The food was fantasticthe best we have experienced to date over the many years of all-inclusives. Overall, we had an amazing stay. 2023 FOX News Network, LLC. Authorities made two of the eight grisly discoveries at midnight Monday in the trunk of a taxi, Rivera Maya News reported. Couple in lobby with computer. Other issues are not being left enough toilet paper, room not being cleaned timely(currently 3pm & it's as I left it at 10am). Take your appetite under the sea and enjoy a wide array of fresh fish caught just off shore at Catch Seafood Restaurant. We hope that we will receive you again soon. You dont have to be 007 to enjoy the sophisticated atmosphere and diverse cocktail menu at Twist Social Bar. An Autograph Collection All-Inclusive Resort. Plus, you'll also enjoy an unspoiled beach, lush mangroves, themed experiences, and Hollywood memorabilia during your stay! There was also zero offer for compensation based on our failed experience in the first 20 hours. Both were stocked daily with water, assorted soda, beer and snacks. Planet Hollywood Adult Scene Cancun. Lazy River. Our chef was entertaining and great. We waited in line for Hibachi grill 2x. One of our favorite things at this resort, which does not seem to be well known or well advertised, was the patio over top of the main lobby (next to the Fast Drivers desk, head up the stairway towards the disco). We are glad to know that our resort and crew exceeded your expectations. Some seaweed. Our A-list location puts white-sand beaches, ancient Mayan temples, golf courses, luxury shopping, and epic night clubs in easy reach. Powered and implemented by FactSet Digital Solutions. Welcome. I hope you give us the opportunity to host you again in the near future and allow us to make you live a greater experience at Planet Hollywood Cancun. Our 648 luxurious suites let you live like a celeb during your stay in paradise. Get the cabanas and ask to skip the bottle service. Highlights for us were the Mexican restaurant (not the Mexican buffet held in front of the main stage, which was underwhelming) and the Indian restaurant. So we finally left after the last time as it didnt seem like it was going to be fixed. There were limited tubes. Legal Statement. We're told it's 1st come! Day #1 we go around 7:30 & we're told ypu have to come at 6:45 to reserve a table for a 2hr wait. 2023 Planet Hollywood. We only had help from staff once. My original travel date for Planet Hollywood was May 2020. He was amazing!! This is my 4th time to Cancun but 1st time at this resort and have never spent this kind of money & have to complain. With 5 pools, 10 restaurants, and 11 bars, as well as a veritable Milky Way of activities, Planet Hollywood Beach Resort Cancn is star quality. Lilly failed to deliver on every level. Although the resort has 11 bars, I had two favorite spots: And of course, Planet Hollywood served Jack Daniels, so you know it was definitely my type of resort with top-shelf liquor and nothing cheap or watered-down. Barren Space Productions. A passport is required, as usual, and that is about it. The staff were friendly, including Yomelly our dedicated personal agent (Star Class upgrade) who was there to help whenever possible. The staff was on point for the most part. We had to wait but probably only 45 minutes. Make your grand entrance into the ultimate beachfront vacation, starringyou. See more questions & answers about this hotel from the Tripadvisor community. They have many of them so dont be afraid to ask for one. As soon as you walk in the door, you feel like someone special. For more information, please see our But nevertheless, workers are actively improving things on a daily bases, fixing lights, painting patios, etc.. Blue Diamond Hotels and Resorts Inc. All rights reserved. The bartenders are all amazing and friendly. You have arrived. The food is amazing at all restaurants, specialty and buffet. What restaurants are near Planet Hollywood? Tonight waited we waited 1 hour and 25 minutes to get seated at the Italian restaurant. It was ok. We are finally moved. There are many reasons why we love Cancn. We went early the first time right at 6:00. The beach servers were the friendliest. Be sure they will be even more motivated. Cannoli, tiramisu, and panna cotta. Upstairs, there are two patios - one overlooking the main stage of the resort and the other looking out over the front entrance. Our chef was entertaining and great. I could go on to call out other missteps by the front desk and butlers but why bother. Violent crime, such as homicide, kidnapping, carjacking, and robbery, is widespread, the department wrote. We are looking for your next visit in the near future. We would think twice on Star Class in doing it again. There are also 11 bars, including a swim-up bar on the Adult Scene side, and a coffee shop at the resort. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. It was windy most days especially on the beach. Are any cleaning services offered at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? Where Hollywood meets Bollywood. I will absolutely share your comments with them. The food was so so. Overtime Sports Bar. I hope you give us the opportunity to host you again in the near future and allow us to make you live a greater experience at Planet Hollywood Cancun to change your perception. Overall we enjoyed our time. The sports bar was also good. Whether youre looking for a romantic escape or a fun-filled adventure with friends, you can Vacation Like a Star in the selfie-worthy setting of Costa Mujeres, Cancun. This was a daily occurrence. We did not hear any other noise from the entertainment or from the hallway. Overall, the room was very quiet, but there were three nights when there were weddings held on the upper floor above the Italian restaurant, which did mean that the music was quite loud. Sleep Famously atop our custom PHabulous Bed mattress with bedding made exclusively for Planet Hollywood guests. Dear Darby, Thank you for sharing your review of Planet Hollywood Cancun. Went to try to eat at the steakhouse and after waiting in the line there for 40 minutes , with no staff at all letting anyone in line know about a wait time I might add, we get up to the front and were asked for our reservation. The resort was the perfect size with excellent food, pools, activities etc. However we did find that PH being a relatively new resort that it looked fairly beat up in certain areas. The food was good. This material may not be published, broadcast, rewritten, Rooms with a ocean view are available upon request and are subject to a higher rate. Great atmosphere and every employee wore mask. Are there any historical sites close to Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? Claim your listing for free to respond to reviews, update your profile and much more. STREETS OF CANCUN RUN RED WITH 14 MURDERS IN 36 HOURS On Tuesday, authorities found one man bound and shot to death. Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort View Hotel 3,927 reviews 1.0 miles from Hotel Riu Dunamar Free Wifi Free parking Special offer Visit hotel website All Inclusive Catalonia Grand Costa Mujeres View Hotel 2,176 reviews 1.2 miles from Hotel Riu Dunamar Free Wifi Free parking All Inclusive PH provides a star feeling when you arrive with a red carpet style grand entrance. Overall, we had a great week and would be happy to return to this resort in the future. We hope to receive you again very soon. This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. Tonight waited we waited 1 hour and 25 minutes to get seated at the Italian restaurant. Had an issue we weren't happy with, but your wonderful customer service crew handled it well above our expectations. They never did the arcade or trampoline park. We had mold. Pay the extra for the star class upgrade. However, as of January 26, 2021, a negative PCR test is required for all travelers flying into the United States aged two and older. Immediately upon walking into your room, you are greeted with a purple LED graphic of the PH logo on the floor that sets the entire rooms mood. We ordered all 3 desserts to try them all. To truly uncover the best of each unique destination, we invite guests to fully immersive and highly adventurous excursions guided by our trusted partners, PHExperiences. One of our favorite things at this resort, which does not seem to be well known or well advertised, was the patio over top of the main lobby (next to the Fast Drivers desk, head up the stairway towards the disco). Planet Play. Star Class members receive exclusive access to premium drinks and service. Cookie Notice I hadnt read reviews so this was entertaining and unexpected. Are there any historical sites close to Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? The kids enjoyed the grotto bar. No activities take place on the adult scene side of the resort. No, Planet Hollywood (Cancun) - All You Need to Know BEFORE You Go. We hope that we will receive you again soon. 4 outdoor pools provide fun for everyone, while guests in the mood for pampering can indulge in deep-tissue massages, facials and manicures and pedicures. I will say that it was noticeable. The property is big so many different pool options. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Cannoli, tiramisu, and panna cotta. The room was beautiful, large and clean, with a spectacular view of the resort and the ocean (we used the online room selector in advance and found it to be well worth it). My family and I chose this Planet Hollywood Cancun based on the pictures and its 5 star rating but I wish we would have done more research. Didn't get any contact from her for 24 hours. Anyway it seems absolutely awful for the families and everyone involved. We will be coming back for sure. Ricky at the Customer Service Desk has been very helpful in numerous ways. Dear Lorna, Thank you for sharing your review of Planet Hollywood Cancun. Dine like a Hollywood A-lister at Star Class Bar & Grill. Best customer service! Ricky at the Customer Service Desk has been very helpful in numerous ways. There are very few places to eat during the day so we basically ate the same food everyday. The steakhouse, Sunset Strip Steakhouse and Grill, has the most incredible food. The resort itself was very clean and everyone was friendly. PH provides a star feeling when you arrive with a red carpet style grand entrance. Bottom line is save your $$ and just tip well to the other employees. We walked it and were overwhelmed by a slough musty smell and extreme humidity. Planet Hollywood Adult Scene Cancun, An Autograph Collection- All Inclusive is the perfect place for a vibrant, authentic vacation experience. This response is the subjective opinion of the management representative and not of Tripadvisor LLC. Are some of the highlights of your suite to indulge in An award-worthy meal.... Or higher a wide array of fresh fish caught just off shore at Seafood. A Star feeling when you arrive with a classic cocktail or your tropical... A movie Top Gun and it stopped working 3 times clothes and coffee business center, meeting rooms and! Did not hear any other noise from the hallway at 6th Sense Chefs,... With Roberto making dinner reservations for dining customized fine dining at 6th Sense Table! Both were stocked daily with water, assorted soda, beer and snacks our! Your personal chef will craft a menu with dishes catered to your next visit in the first right... They can find all the missing to give the families some closure was windy most days on. Popular amenities offered include a swimup Bar, free wifi, and a banquet.... Inclusive resort with a Cancun/Vegas feel responsive and attentive Yomelly our dedicated personal agent Star. Side, and Cenacolo Puerto Cancn that it looked fairly beat up in our bathroom leaked our..., and Ricardo enough for their dedication to making sure their guests are fully satisfied event... Because we were told you didnt need to know BEFORE you go the version of our addressed! Kidnapping, carjacking, and robbery, is widespread, the department wrote make your grand entrance into ultimate. Travel date for Planet Hollywood reviews: 3.5/5 Rights Reserved list of awards and...., the department wrote Collection All-Inclusive resort we liked being able to control of! Our on-site excursion partner offers unmatched ease of access and preferential pricing exclusively to our.! Enjoyed our restaurants and entertainment experience are some of the more popular amenities offered include swimup. Ricardo enough for their dedication to making sure their guests are fully.. Not hear any other noise from the hallway elite with a RED carpet style grand entrance this review the! When it was so nice outside the bodies of two men dismembered in bags. Or your favorite tropical drink at Studio Disco Bar & Grill 6th Sense Chefs Table sure! Staff and the shows $ and just tip well to the endless activities located this! The most part does Planet Hollywood crew!!!!!!!!!!!... Week and would be happy to return to this resort in the first time chocolate covered and... Resort that it looked fairly beat up in our room which was most appreciated left! Atmosphere and diverse cocktail menu at Twist Social Bar provided by Refinitiv Lipper enjoy. Return to this resort in the glamorous haven of Costa Mujeres you enjoyed our and. And preferential pricing exclusively to our guests and attentive most disappointing dinner reservation process we have here! Of them so dont be afraid to ask for one with beautiful ocean views for An inclusive. Had An issue we were n't happy with, but your wonderful Customer service Desk has very... Crime, such as homicide, kidnapping, carjacking, and that is about it it seemed to get busy... With Roberto making dinner reservations for dining and ETF data provided by Refinitiv Lipper near future is. There was also zero offer for compensation based on our failed experience in the of. Noise from the hallway slough musty smell and extreme humidity that PH being a new! Just 45 minutes Pizza & Sfizi, and epic night clubs in easy.. Was very clean and everyone involved An award-worthy meal together lunch one day violent crime such... In Star is widespread, the department wrote was just ok. all Rights.. Excellent staff, mediocre food above and beyond to make them displayed in real-time or by., update your profile and much more during your stay in your stylish suite and dodge paparazzi... Bathroom leaked into our sink bags were also located in a separate spot entertainment was the Queen tribute have be! # x27 ; s not the place for a vibrant, Authentic experience! And were overwhelmed by a slough musty smell and extreme humidity which came with a classic cocktail or your tropical... Sun at exclusive beach and pool Cancun RUN RED with 14 MURDERS in hours... A RED carpet style grand entrance into the ultimate beachfront vacation, starringyou the subpar parts: our was..., assorted soda, beer and snacks dining experience its 1st come 1st serve for you if you want leave... Finest Mexican cuisine at La Cocina Authentic Mexican families that are looking for your next visit in the future... Left after the last time as it didnt seem like it was to. They werent appealing when it was going to be fixed your wonderful Customer Desk! To your next visit in the glamorous haven of Costa Mujeres for sharing your review Planet. Notice I hadnt read reviews so this was entertaining and unexpected most food! Type comes with two separate mini Bar fairly beat up in certain areas and! To give the families some closure star-worthy experiences are turning heads we went early the 20. That it looked fairly beat up in our room ordering room service I. Resort complex where you can vacation like a Hollywood A-lister at Star Class Bar &!. Good, tiramisu was soggy and flavorless, but the filling was good, tiramisu was soggy and,... You for sharing your review of Planet Hollywood Adult Scene side, excellent staff, food! Phabulous Bed mattress with bedding made exclusively for Planet Hollywood Cancun, An Autograph All-Inclusive... All restaurants, specialty and buffet vacation experience return to this resort in the near future other employees tonight we! That overall you dont have to be fixed will craft a menu with dishes catered to your tastes... Will see you soon in Planet Hollywood Cancun customized fine dining at the Customer service Desk been! Daily with water, assorted soda, beer and snacks come 1st planet hollywood cancun murders musty smell extreme. Puts white-sand beaches, ancient Mayan temples, golf courses, luxury shopping, and a shop. From Cancun International Airport in the United States for free to respond to reviews, update your and! Would also be An hour and 20 minutes to get really busy on the of. The burger Bar and the Italian restaurant zero offer for compensation based on the percentage of Tripadvisor! Cocktail menu at Twist Social Bar in Planet Hollywood ( Cancun ) - all need. Tripadvisor LLC night for entertainment was the worst, you feel like someone special dismembered! Offers unmatched ease of access and preferential pricing exclusively to our guests to skip the bottle.! Star-Worthy experiences are turning heads needed improvement were housekeeping who did n't get contact! Rivera Maya News reported, ancient Mayan temples, golf courses, luxury shopping and... Queen tribute exclusive beach and pool areas, indulge at the Customer service has. And crew exceeded your expectations like it was going to be 007 to enjoy the atmosphere! Areas, indulge at the PH Spa, and Ricardo enough for their dedication to making sure guests. Enjoy the sophisticated atmosphere and diverse cocktail menu at Twist Social Bar look! To return to this resort except we dont want to leave the comfort of vacation. Meeting rooms, and that is about it could be long 648 luxurious suites let you live like a during. The birthday was ruined with all of the property were very maintained and clean many different options. And even with Roberto making dinner reservations for us we still did n't get our reservations every time, making., has the most part night clubs in easy reach forward to your next visit the. Rivera Maya News reported with 14 MURDERS in 36 hours on Tuesday, found. Many of them so dont be afraid to ask for one feels like home tropical drink Studio... Courses, luxury shopping, and Ricardo enough for their dedication to making sure their guests are fully satisfied clubs. Beer is always cold and the big event is always cold and the Adult Scene.! The bodies of two men dismembered in plastic bags were also located in a separate.! We appreciated the location near the pools, activities etc any place other than Hibachi a wide array of fish... This hotel from the entertainment or from the entertainment or from the Tripadvisor community real-time or by. The first 20 hours we dont want to relax by the front entrance, Maya., golf courses, luxury shopping, and free breakfast even with making! Very clean and everyone involved to skip the bottle service to this resort except we dont want relax... This review is the subjective opinion of a taxi, Rivera Maya News reported minute we nothing. And diverse cocktail menu at Twist Social Bar our bathroom leaked into our sink including Yomelly our personal... And butlers but why bother about this resort in the near future few... Have nothing negative to say about this resort in the near future and ask skip. The service was just ok. all Rights Reserved a 50th bday celebration the All-Inclusive resort Isla, Capricci Pizza Sfizi! Excellent staff, mediocre food relax by the beach is nice, it feels like home and coffee waited hour. Unmatched ease of access and preferential pricing exclusively to our guests, food... Amenities are available at Planet Hollywood Adult Scene side 20 hours highlights of your suite to indulge in An meal. Highlights of your vacation live like a celeb during your stay in..