Taxpayers can find contact information for Santa Barbara TPG. SBTPG responded quiclky with a phone number. Enrolled Agent since 2008, Intuit Tax Expert since 2011. Same thing happened to me on 2/24/2022. i am very much interested in in this lawsuit i was supposed to receive my refund 3/16/2022 and never received the check they have gave me the run around multiple times they don't understand the hardship my family and i went through without this payment such a sad situation. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Therefore, your review page is showing a Direct Deposit to them. They process the refund when you have the Turbo Tax fee taken . But they r allowing this bank to hold all our refunds and not doing anything about it. I didn't call because I was told the check was in the mail, then when I did try to call, I couldn't get in on my lunch hour. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. My money is stuck with green dot with no access. I will follow up again with the CA Atty General's office because SBTPG's boilerplate reply to them, forwarded to me in response to my AG complaint, was totally specious. If this is not fixed by tax season I will be filing a lawsuit. I received my taxes through sbtpg 03-05-22. Desired outcome: ]
I filed my taxes in February 2022. Well today rolls around (2/11/14) and nothing. I certify I am a check cashing institution cashing a client's check. in Mand My refund is less and comes from "TPG PRODUCTS SBTPG LLC". You can email them, and they may respond back to you eventually. vcita Guide. Verify by phone. I'm very frustrated that I gave them all the proper information needed in a timely manner and they are doing nothing to help. She was very kind but helpless to assist me. Zubeksandralee1975@gmail.com, I used sbtpg through turbotax my tax return was sent to their bank in sept 23 2014 they say there was something that they didnt see right so they decided to denie it and return it to irs here a year later irs still clames that they never received it back after several attempts to contact them and getting nowhere with very rude employees im lost here as in what to do next its ben a year and sbtpg still has my money. They called me and asked for more documentation then promptly sent me an email saying my check was in the mail but guess what A CHECK WAS NEVER CUT. },
Ask, or enter a search term below. We have been trying for weeks to get the correct response from them in regards to my refund. The number provided does not give live assistance!!! Desired outcome: Each customer makes round 4.71 web page views on average. Last 4 of SSN. They said my account t number was incorrect but would not allow for any change so they were sending me a check. Ive waited a whole year now for the money that I had worked for. who did you contact i had the same problem they have had my refund since [protected] im so irritated im calling the irs in the am i cant take it. All they can do is issue another check. Now I have to go through all turmoil to get to the bottom of it. Sign, fax and printable from PC, iPad, tablet or mobile with pdfFiller Instantly. I called the next day which is a Friday and I was told that the check went out that day. Judging from the number of complaints, I am led to conclude the latter. Santa Barbara Tax Products Group [SBTPG] - refund, Santa Barbara Tax Products Group [SBTPG] reviews & complaints. the bank has been holding my tax refund since august 18,2022. i have called several times and they say they mail it out on September 21, 2022, but it's now October 17,2022 and i have not yet received my tax refund from this bank. I left out one digit from my account number so my bank rejected the refund deposit. How do I clear and start over in TurboTax Onli Premier investment & rental property taxes. My bank closed my savings account due to low funds, and did not inform me. Monday Friday 8 AM 8:30 PM ET. I want TPG products my originator to create or reopen the solution for a letter request so my bank can release my funds back to them. I called them on the 6th and they told me to fax a change of account form along with my and husband's ID, SS card and a voided check. You will need to contact them at 800-829-1040 for an accurate answer. The reason why they were having to mail my refund is because my Bank didnt accept third party. They sent it to the bank on the 03-09-22 . "https://www.instagram.com/taxact",
I used turbotax this year because I thought it would be more convenient. This review was chosen algorithmically as the most valued customer feedback. I dont understand how your supposed to trace part of my taxes of $4,200 that is missing on this stupid thing you told me to go on and trace when all it shows if you owe the irs money and how to make freaking payments to the I worked my butt to earn my taxes to take care of my family of three growing boys and the whole time everyone else was getting that stimulus check I only received one I never received any more after that I got a family to take care of IF MY TAXES TELL ME IM SUPPOSED TO BE GETTING $11,466 for my federal refund then that what I expect to be getting and I never received a letter explaining why Im missing $4,200 of my taxes I SHOULDNT HAVE TO GO FREAKING HUNTING DOWN WHY OR WHERE MY MONEY IS PEOPLE SHOULD BE NOTIFIED RIGHT OFF AND NOT RIPPING US OFF LIKE I SAID I IF THATS WHAT MY FEDERAL REFUND SAYS IM SUPPOSED TO BE GETTING THEN THATS WHAT SHOULD OF BEEN IN MY ACCOUNT. Please enter the details of your request. SBTPG has been holding my refund in excess of $6600 since that time. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. DO NOT USE TURBOTAX OR SBTPG!THEY HAVE HAD MY REFUND SINCE 2/19/22 AND JUST PRINTED A CASHIERS CHECK FOR ME ON 2/26/22! So I did after that I called to see if it was accepted. I have missed the compliance training due dates due to the lack of help. Call me to let me know its done its been a whole month!
Contact Information. Didn't get my refund keep lying about my money One of these banks has my money and lying about it. Thursday - No check - ok call again, spend my lunch hour on hold, no human. Tax Professional Dashboard. My refund was sent to this institution by the irs. On Nov 7th and Nov 9th I informed and sent screen shots of the compliance training links not populated on my account. See contact information here. This option also has an additional charge from the bank that processes the transaction. A whole month and issue is not fixed. Automatic Client Messages. If they send it back to irs who knows when I will get my money. It is now September and I still have not received it nor has it been returned to the IRS. My account is on ground lock because I called Greendot & pressed random numbers just to connect with someone. TPG sent my tax return to an account that was closed. Still waiting since June 2020 for substantial refund. The IRS processed and funded my refund and somehow my bank returned it. BBB Business Profiles may not be reproduced for sales or promotional purposes. You obviously know the numbers. To top it all off I got on their website to check my account status and it shows that a check was mailed out but also that a $20 refund was direct deposited in to an account that doesn't belong to me, it's even in a different bank than the one I use! (Not to bad) they tell me that all they can do is put my account on hold and then I was to wait 24hrs then go on the online site and send proof of identity. Please try again later, Do Not Sell or Share My Personal Information. Wednesday - no check - ok call spend my lunch hour on hold, no human. A member of our support staff will respond as soon as possible. And if they don't give me a definite answer (check cut and will be in the mail the next day) that I will involve the IRS. Customer Reviews are not used in the calculation of BBB Rating, 1,342 complaints closed in last 12 months. Ugh, I'm a tax professional one of my clients refund was sent to Santa Barbara Bank by mistake and every number I called its a recording this is ridiculous I would not advise anyone to use their services. SBTPG has been holding my refund in excess of $6600 since that time. Sign the form. "@type" : "ContactPoint",
"@context": "https://schema.org",
JFK, as most of us know, is one big hot spot. Enrolled Agent since 2008, Intuit Tax Expert since 2011. Not good go to a office and pay to have your taxes done right its not worth the headache and you could end up with more money! Never again. Santa Barbara Tax Products Group, LLC (SBTPG) is the bank that handles the Refund Processing Service when you choose to have yourTurboTaxfees deducted from your refund. I di NOT like state because they dont take state out of my income. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. I even had my mail held at the post office to make sure it made it to my hands. So is this a coincidence or are they working together to hold so many refunds. I wait till the next day I log into the online site now it's saying my information is not available online and to call the toll free number. *. 2 Select the how you would like to receive your check. Well, my other funds being deposited is my Social Security Disability check that is automatically deposited every month .. SOOO, I know for sure that SBTPG has my correct bank account information. This is a multi-location business. in Mand You can contact them SBTPG, toll-free, at. I called yesterday to put a trace and after waiting 2 hrs the rep said a supervisor will call me in 24-48 hrs to assist me. sbtpg .com Tax Pro , See Also: Contact Support Preview / Show details. IDK anymore. Ask supervisor - it will be certified mail - but now I've got to call in tomorrow for a tracking number. I was supposed to get back $2398 from the federal. Bank of America's Automated Clearing House (ACH) is an electronic payment delivery system that allows you to pay or collect funds , Email: USPS Customer Service . We faxed all the documents liked they asked and they said his SS card was tampered with.. HAHA very funny it was still attached to the paper they send it in the mail attached to. This will surely increase the credibility of your complaint. Refunds may be delayed even longer for other reasons. The SAME HERE happened to me. Years in Business: 32. Consumer complaints and reviews about Santa Barbara Tax Products Group [SBTPG]. You can also send an email to info@soclean.com. My federal refund has been on hold for weeks and just recently I found out that it is because of Santa Barbara Tax Products Group. These fools really spelt my name wrong on my direct deposit so my bank reversed it Due to name mismatch and told me that they couldnt deposit it because there was no account found! Questions about prior year tax filings? My bank rejected the deposit for 2/23/2022 and as of today 3/18/22 I still am waiting on a bank printed check. This option also has an additional charge from the bank that processes the transaction. So she escalates me up to Sabrina, who checks with her supervisor and says "no they can't email me" even through they emailed me before she lets slip that it could happen any time in the next two days. SBTPG Sent me a cashiers check from sunrise bank, I called the bank freaking out because my name is not the only name on the check. Did u ever receive your check a was it TurboTax who assist you with that ? Something went wrong. Alternatively, you can visit the Santa Barbra Tax Products Group website. Do not use santa barbara tax products or turbo tax. Santa Barbara Tax Products Group [SBTPG] - Payment not received. Identity theft yet SBTPG wants me to go and file and do all the work when they should check into it . Ok fine - fax is good, they give me a new number DIFFERENT than the online addy I sent them to last time. So needless to say the rep kicked me up a level then I got to the next level they were still "looking for my documentation" and found it but were apparently waiting on a call from me?!?!? ComplaintsBoard.com is a leading complaint resolution website on the Internet. Scam! I suggest mailing returns via Priority Mail, FedEx, or UPS and hang onto a hard cc of your returns and your receipt which has tracking number and be be patient. Learn about taxes, budgeting, saving, borrowing, reducing debt, investing, and planning for retirement. They are thieves. The hold our money and build interest. Complete the form answering all refund questions as they relate to your EIP. All I keep seeing is how the bank not giving refunds to the people they belong to and how they keep what they want and dont send the full amount to the taxpayer. Verify online. Please notify us at 800.604.9368. I want to file a class action law suit against them , if you havent received ur money yet, would you be interested in joining? What the @$!#, I am just beginning the process of confusion. I get a check from University Bank aka Santa Barbara Tax Products Group. Call 800-717-7228 . So I been calling and emailing this company that holding my money. Desired outcome: AMD If so, we should all sue the heck of of them. Do you need help setting up your SoClean 2? TurboTax acted like they didn't know where my refund was but could tell me it was being processed by SBTPG, and strangely enough refunded me my fees for their service, which caused me to become suspicious. If you checked your bank account in the March - May 2021 timeframe and there is not a $1,400 EIP3 payment from the IRS then go to this IRS website for how to start a trace on the payment -https://www.irs.gov/newsroom/questions-and-answers-about-the-third-economic-impact-payment-topic-j-p My federal refund was short $4,200 to it was supposed to be $11,466 whats going on. Products Group/University Bank policies. Update my account to reflect the compliance trainings its not rocket science. I will be calling the IRS to get them involved to see what can be done. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. so we agreed to her doing them as it was a 1000, more then what I came up with on line. Tpg Products SBTPG LLC '' to the lack of help update my account number so my bank closed my account! 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