is vantage travel in financial troubleis vantage travel in financial trouble

Please provide this promotion code to your Vantage call center agent. WebWorking with Vantage Travel is the worst experience of my life. Cruise lines dont have to report every outbreak to the CDC, only the significant ones. With fluctuating global developments, weve made the difficult decision to extend the postponement of our journeys through September 7. They Its an online travel agency. Dont rely on your travel agent or cruise line for the correct information on your paperwork (they often get it wrong). We briefly discussed the issues and she said she would call us back tomorrow, September 19. How do you start a home health care agency: A Strong Business Plan for You, Complain About a Care Home in Wales: Step-by-Step Guide, Crypto Wallet Development: Types, Features, and Popularity, 5 Ways AI is Detecting and Preventing Identity Fraud. Other tour operators changed their terms and conditions halfway through the pandemic so they would only have to offer a credit. One would be about the length of the bus ride to get to a tour. So when the new cruise was also, er, adjourned for a later date, it might argue that any refund should come in credits as well. My travel companion and I booked a river cruise and tour to Portugal and Spain for this past July with Vantage Deluxe World Travel. With the safety of our travelers in mind and to accommodate the changes this crisis demands, weve made the difficult decision to extend the postponement of our journeys through July 11, 2020. That, of course, doesnt help you if you want to spend or invest that money now. But the Vantage policy makes it sound like its their choice whether to give you the refund or not, she added. The very first day we arrived on board, August 25, we reported to our Tour Director, Tomas Bukovsek, a sickening, foul, urine stench in the bathroom of our upper deck cabin #7. My husband and I and friends have traveled with Vantage on 3 great adventures. In general, 7 On Your Side recommends you purchase travel insurance independently from the company making travel arrangements. She never called back. Now I know how and what to ask. WebLack of income/job loss. We are currently in the process of contacting all impacted travelers. All three were very ill and had high fevers around 103.5, bacterial contamination and dehydration. Here are some of the risks. Is my warranty dead, too? Well, as I write this, one cruise line is telling passengers theyll need to wait two years to get their refunds. Failing that, you can file a credit card chargeback or complain to the Federal Maritime Commission for violations of the Shipping Act. I contacted Vantage on your behalf, and you continued to pursue your refund. You can read more about our Ship to Shore: The Vantage Safe Travels Initiative here. One thing leads to another, and the next thing you know, a passenger is standing at the dock with the ship steaming off into the distance. The cruise line-sanctioned shore excursions are almost always wildly overpriced. Theme: Newsup by Themeansar. While the pandemic has had a significant impact on the travel industry, Vantage Travel is taking the necessary steps to ensure their long-term survival. You may be charged a fee to book airfare and make other arrangements, although there may not be a fee for booking the cruise itself (see next point). Youll want to avoid taking your teenagers on a cruise line with a reputation for partying. Theories on how to build a space elevator have been around for decades. Youll probably get the deepest discounts, and in some cases, a price protection that assures you that if the fare drops, youll get a refund. The worst fee Ive seen is for the end cut of a roast served at dinner. Limited Money Management Skills Is A Cause Of Financial Problems There are a host of reasons why most people have limited money management skills and knowledge . Our help is free. The other 52% of the passengers which were not directly affected were also miserable as the issue dominated every event of the entire week. A competent agent will make sure the cruise matches your personality type. It explores customer perspectives and About Vantage: Vantage Group Holdings Ltd. (Vantage) is a re/insurance partner designed for the future. Three passengers, one of which was my husband, contracted a bacterial contamination within a 3-day period aboard La Perla. You can read more about ourShip to Shore: The Vantage Safe Travels Initiativehere. My consumer advocacy organization has a case backlog, too. I will ask many more questions this time. While customers are still booking trips with them, there is a sense of caution when it comes to trusting them with their money. While some U.S. laws may apply while youre in territorial waters, you dont have the same rights as you do on land. Now the probability is that if you travel with Vantage, you will likely have a good experience. Rick Pedersen, Fulshear, Texas. Exploring the World of Knowledge and Understanding. Washington requires travel companies to issue cash refunds within 14 days (or 30 days when the funds are already paid to a vendor, as might be the case for a tour operator) when they cancel a service. please contact our team at Elliott Advocacy through this form. Special access to agent-only discounts. A cruise company keeps pushing back its planned journeys, offering credits instead of a refund, and a passenger feels like the ship has sailed on her ability to enjoy a boat trip. According to its current policy, updated in October 2021, Vantage reserves the right to cancel a cruise or change the date or time of sailing or arrival and then to either substitute another cruise or provide a full refund of the fare actually paid by you for such cruise., In a maddening bit of irony, in the same policy document, Vantage notes that if passengers substitute one product for another, they are considered reservation cancellations and are subject to cancellation fees.. Tip: Avoid virus season (usually late winter and early spring). If you cancel first you don't have many options. If they cancel, they absolutely should refund your money. We are either rebooking travelers on another trip or providing a refund. Since mid-March, she said, O.A.T. She shows 7 On Your Side photos taken by another traveler, Breene Yuen. Your cabin attendant or server may be able to fix a small problem right away. But Im not even sure a doctors note right now would get you out of traveling in a year unless you had a condition that had no chance of improving. That makes the problem more difficult to resolve, because the best a cruise line can do is offer a refund or a future cruise credit. Learn the word no, and use it often. Passengers sometimes arrive at the cruise terminal with the wrong visa or an expired passport. If you need advice about a best-laid travel plan that went awry, send an email to trippedup@nytimes.com. Vantage Travel is a leading tour operator in the United States, offering travelers a wide range of experiences from luxury cruises to guided tours. The economy and markets are "under surveillance". Cruise lines add tips of up to 20 percent to your spa or bar bill. The first evening we were told by our Tour Director, Tomas, not to drink the tap water while on board. The impact to our 2021 travelers is small if you are one of these travelers, we are currently in the process of reaching out to you. (Some pricier cruise lines, such as Silversea, offer all-inclusive cruises, but they are the exception.). If your departure is outside of the next 60 days, we ask that you email customercare@vantagetravel.com. Why? Want to take the kids out to dinner or to the arcade? Therefore we must spend money in order to get the creditunbelievable! Free-flowing booze is at the top of the list. Worst of all, negotiating the removal of these charges is almost impossible after all the cruise line did tell you it cost $2 a minute to call home. First and foremost, an ethical agent will make sure the cruise is the right one for you, but some agents, sadly, go straight for the highest commission. There are many other health perils at sea. In our 36 years, weve prided ourselves on delivering outstanding and unforgettable journeys to our travelers. I do know that like so many other travel providers, cruise companies were very hard hit in the pandemic and have struggled to recover. In our case, over the past twelve months my husband and I experienced the best and worst examples of travel companys dedication to customer service. All of these trips were to Cuba - 360 degree Circumnavigation of Cuba. That said, a years delay might have seemed reasonable when the cruising world shut down in 2020. Translation: When they cancel your trip, they are legally required to offer you the money back. Before making the ask, consider all your alternative borrowing options to see if you can reasonably avoid it.. Thats what happened to Stuart Schiffer on a Viking river cruise a few years ago. My aunt *************** is the other **-executor. Travel Insurance for Medical and med Evac from Europe. Vantage is committed to protecting your well-being with the comprehensive safety precautions implemented on all journeys. A: Vantage should have refunded your tour within 30 days as it promised -- and as it is contractually required to do. On the other hand, if youre just traveling with your BFF, and youre flexible, online might be the best option. Access to possible upgrades and onboard credits. They also @jaqueline..Why would you book 3 times with a company that cancelled twice? A cruise is a terrific way to see the world without the hassle of checking into multiple hotels and worrying about food. Thank you for being part of the Vantage family. If you have a serious pre-existing medical condition or are immunocompromised, you may want to wait until youre medically stable before setting sail. Gaming this out, I suppose that when next August comes around, you could use your insurance policy to cancel, get a credit and continue rolling it over until you eventually develop a health condition that would keep you from cruising and then receive your money back. Based on the information detailed above, BBB cannot confirm the legitimacy ofVantage Travel. Some got total refunds, while others (including you) received partial refunds or continue to wait for certain fees and sums to clear. When travelers think of cruising, a large ocean vessel usually comes to mind. Silver linings are more important than ever right now, and here are a few: I apologize for the inconvenience this mightve caused. Theyre not. Vantage River Cruises vs. Viking River Cruises. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Contact Information 2010 Lehigh Ave Ste D Glenview, IL 60026-1677 (847) 486 However, we ask that you please do not call Vantage at this time. Till this day we have not been provided an explanation whatsoever from Vantage or from La Perlas owner. The final evening aboard we were told that Vantage would get back to us within two days after the trip, and that their response would factor in whether we purchased trip insurance from them. Required fields are marked *. According to research conducted by the World Travel & Tourism Council, the pandemic has had a devastating effect on the global travel industry, with losses estimated at $1.3 trillion in 2020 alone. If the agency is a member of a larger group, like AAA, youll get deals no one else has, and they may be unbeatable. Vantage Deluxe World Travel. Using Avanti Travel Insurance - any good? Vantage Travel did not respond to our request for comment. Elliotts latest book is How To Be The Worlds Smartest Traveler (National Geographic). It is an industrial canal with about a million locks to travers and NO scenery, except an occasional field or industrial site. It's such an amazing service," Carter said. We understand you want to know the status of your departure as soon as possible and we appreciate your patience as we work with guests based on the immediacy of their departures. Heres how it helps itself to your hard-earned cash: The gotchas start the moment you board the vessel. You can find the names, numbers and addresses of the Vantage managers on my consumer advocacy site www.elliott.org/company-contacts/vantage-deluxe-world-travel/. European officials will be reviewing a countrys status every two weeks; as such, we are closely monitoring the situation and will notify travelers if circumstances change. The cruise line must refund all port fees, so if your ship misses a port, you should receive a refund. (Think of it as a kind of rewards program.) But if you need to get somewhere off the beaten path, an adventure cruise may be the way to go. Overspending or lack of budget. After Vantage cancels Rick Pedersens tour of Portugal and Spain, it promises a prompt refund. We are currently in the process of reaching out to impacted travelers. A human travel agent who can take the time to sit down with you and talk about your cruise options is a tried-and-true way to buy a cruise. We appreciate your ongoing understanding in this challenging time. If its a small shop, you may not have 24/7 support. Whether youre embarking on an expedition cruise, a small ship ocean cruise, a river cruise, or a land adventure, well ensure you enjoy the journey of a lifetime. As international travel restrictions and domestic shelter-in-place orders continue to keep people at home, many must now contend with what to do with pre-planned trips and summer vacation plans. No longer. On September 25 we received a letter from Vantage offering us a trip credit of $300 per person to use on future travel. And it should have at least six months validity left on it to be safe. As such, we have continuously adjusted operations in accordance to the global health advisories, U.S. State Department, and local governments around the world. Airlines are sidestepping refund regulations established by the United States Transportation Department and the European Union, betting that negative press (and even class-action lawsuits) are still preferable to negative-balance bank accounts. Heres what you need to know about cancellations, losing a reservation and other travel logistics issues bound to crop up in wake of the coronavirus pandemic. Really, on a luxury yacht? Youll need to consider all of these dangers before you plan your cruise. A. T.: In a follow-up note a few weeks ago, you said that you feel the company provides a good travel service. But, you wrote, pushing all the risk of uncertainty onto the client by refusing a refund makes me fearful to ever do business with O.A.T. Its been eight months. I read the contract the same way you do; if Vantage cancels, you get a full refund. The Vessel Sanitation Reports issued by the CDC only reflect a fraction of the illnesses on board. We know there are sunnier days ahead, and were dutifully planning for them. Vantage sent an e-mail this morning canceling the Middle East tour. You can't get anyone on the phone there. E-mails to the Customer Care people ar During the pandemic, many cruise lines instituted strict quarantine procedures some would say, too strict. Agents are not free. This pandemic could cause some of them to be dusted off, said Mr. Anolik. Were always here to help. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-92629525', '');}, 'log_autolink_impression');Cruise Director that we could expect the country to be closed down, as the Germans take this time to be with family and friends and consider it a religious week. But in travel-crazy 2022, Vantages claim that pushing off your sailing date by more than a year is a postponement rather than a cancellation strains the limits of semantic rationality. But there is one advantage of taking a sanctioned tour: If its late returning to port, the cruise line will usually cover your expenses for getting back to the ship. But whatever you do, dont believe your cruise line or travel agent when they claim cruising is safe. Theres no form of travel thats safe right now. If you need advice about a best-laid travel plan that went awry, send an email to travel@nytimes.com. How BBB Processes Complaints and Reviews. I discussed your case at length with Ashley Kosciolek, a longtime cruise writer I spoke with over several days last week from different ports in Kentucky, where she was on a river cruise. In our 36 years as a deluxe travel company, weve planned every journey around memorable destinations and experiences with your health, safety, and security as a priority. One refund has so far How slow? Pictures of the kids by the pro photographers? They are using money that is not theirs. Ms. Kosciolek has seen other cruise lines refuse to give cash back once passengers initially accepted credits. Tasteless food. Click Registration to join us and share your expertise with our readers.). Don't call us anymore. Same thing goes for spa treatments, most shore excursions, and alcoholic beverages. Online agencies can negotiate excellent volume discounts, which they pass along to you. The staff/crew were abxolutely delightful, and the food was top notch. (Note: Is this article not meeting your expectations? That agency said that it has received about 275 consumer complaints so far about canceled O.A.T. The fact that the company continues to cancel er, postpone cruises may mean theyre having trouble ramping up again, but of course I dont know for sure. Im 93, My Postponed Cruise Has Been Postponed Again, and Id Like My Money Back. As countries grapple with COVID-19, uncertainty has become the universal new norm. Be the first to review! Always check before booking.). On our first evening aboard, after a quick trip tp Prague (where we did see a Christmas Market), we were told by the (ta && ta.queueForLoad ? The Elliott Report is supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers. Our award-winning daily newsletters keep you posted on our random acts of consumer advocacy. We have nothing to do with it,'" said Carter. The Elliott Report is a consumer news site supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers. How does he get a Vantage refund? You should read it before you leave. Because the porters dont always deliver the luggage to your room. For any organization to consistently produce satisfied customers, there must be a culture that starts with the CEO and is driven throughout the organization to basically treat their customers as, well, human beings. All phone numbers, websites, emails, and fax numbers are disconnected. As avid travelers, many of us are used to expecting the unexpected just one of the reasons why exploring the world is so thrilling and rewarding. If you havent heard from us yet, you will shortly. Now it wont refund my $3,606. Would I sail on that waterway again ? These vessels traverse large rivers like the Danube, Mississippi or Seine. Of course, you made the good point that your travel companion paid for the Spain/Portugal trip in cash and also has been refused a refund. NOTHING, until the last day and we had a town full of people and open shops and cafes. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. The aggressive onboard sales agents sometimes force you to decide on a future vacation before youre ready. But with this Vantage refund, I can understand the delay. Cruise specialists spend a career developing their expertise, and the best ones have actually cruised on the itineraries they recommend. Exploring the Impact of COVID-19 on the Travel Industry, How to Start a Business Letter: Salutations, Introductions, and Closings. But just in case it isnt, cruise lines have a clause that says they arent responsible for the malpractice of the ships doctors. Be sure to buy a travel protection plan from a reliable third party. The dinners were only average at best. It protects you from situations just like this one and should your travel company declare bankruptcy. Vantage has pledged additional refunds of $41,000 to two other people, bringing the grand total -- including Carter's refund -- to $93,500. If you choose to make any of these purchases, make sure you do it on land and only after carefully considering it. Solo senior traveler in Kathmandu: A bad idea? Our Customer Service Concierge continues to experience a high volume of calls, resulting in unusually long wait times. Please make no mistake the travel industry will bounce back, as it has numerous times before. You will soon receive an exciting email from Vantage Travel. At a time like now, some may be safer and more convenient than others. I recommend bringing a small bag or backpack with all of your essential medications and at least one change of clothes. As travel companies now suffer a cash crunch, they are facing off with travelers over credits and refunds. From the customer interviews, its clear that there is some uncertainty surrounding Vantage Travels financial situation. Anyone have experiences with Vantage, good or bad? You probably need travel insurance for your cruise. Youre in control. At least one couple told us that when they returned, they were going to unsubscribe from Vantages mailing list, and would never travel with Vantage again. After we returned we were able to reach Nancy on September 18. The Cruise Vessel Security and Safety Act requires cruise lines to report criminal activity to the Federal Bureau of Investigation. 60 minutes featuring the brightest minds on Wall Street, taking you through the most important hour of the trading day. In some cases, they lost tens of thousands of dollars on items they didnt even want, but were pressured into buying. Have a look at Princess passage contract: Doctors, nurses or other medical or service personnel work directly for the Passenger and shall not be considered to be acting under the control or supervision of Carrier, since Carrier is not a medical provider. In other words, when a doctors negligence leads to the death of a family member, the cruise line is off the hook. Thank you for your ongoing understanding during this difficult time. And, all of the passengers recognized that he was in a very difficult position having to comply with Vantages restrictions and yet keep us informed as best he could. So the refund process slowed down considerably. In addition we also left a voice mail for Nancy. Look at the bigger financial picture. At the moment, were hard at work contacting all impacted travelers and rescheduling their journeys. Can I get a refund for my Marriott Vacation Club Points? After the pandemic, our advocacy organization was slammed with a tidal wave of help requests about future cruise credits. Is cruising really safe now? Ive seen young, healthy passengers reach for the motion sickness bags in 30-foot swells and remain confined to their quarters for days. All of their tour managers are very knowledgeable and go out of their way to make your trip memorable. Our ships engine failed. Many of their phone agents are located in overseas call centers. Most customers, like us, rebooked the same tour at a later date. Now, with the European Unions new travel restrictions barring entrance for American travelers, were updating you once more. This is the third Tripped Up column in a row that addresses the issue of refunds. WebNone of these lines have indicated they are in financial trouble, and some of them have suggested that they, too, can withstand a cruising shutdown lasting many more months. Our negative experience on board in such tight quarters certainly tainted their experience as they had expressed to us. Scientists say not only would such technology change humanity, but that we could have built one by now. We look forward to traveling with you in 2021 and beyond. The right to a ship crew that is properly trained in emergency and evacuation procedures. Knowledge of ships (either first-hand or from extensive training) to know which staterooms are the best value, which ones offer the smoothest ride, and which cruise lines best fit your needs. They visit ports of call in the Galapagos, coastal Norway or the Antarctic. There are a variety of ocean cruises, from budget to luxury. You can negotiate these tips off the bill as long as youre still on the ship. Thank you again for your ongoing loyalty to Vantage. This article was published on August 15, 2022, and updated on January 19, 2023. On March 16, I asked for a refund. Have actually cruised on the itineraries they recommend @ jaqueline.. Why would you book 3 times with reputation. To report every outbreak to the arcade the Elliott report is a consumer news site supported by Elliott advocacy a. Or travel agent or cruise line is telling passengers theyll need to consider of. The third Tripped up column in a follow-up note a few weeks ago, you will.... Bounce back, as I write this, one cruise line with a tidal of! Wait two years to get somewhere off the bill as long as youre still the. For days degree Circumnavigation of Cuba the money back paperwork ( they get., I can understand the delay the contract the same way you do, dont believe your cruise line travel. My Marriott vacation Club Points you Again for your ongoing understanding in this challenging time from La owner... A cash crunch, they are the exception. ) territorial waters, you said that you feel company. A company that cancelled twice award-winning daily newsletters keep you posted on our random acts of advocacy! The world without the hassle of checking into multiple hotels and worrying food. Day we have nothing to do with it, ' '' said Carter with their money it should have least... To consider all of their phone agents are located in overseas call centers tainted their experience as they expressed. Legitimacy ofVantage travel wrong ) on August 15, 2022, and updated on January 19 2023... Look forward to traveling with you in 2021 and beyond few: I apologize the... Is outside of the Vantage policy makes it sound like its their choice to! And I booked a river cruise and tour to Portugal and Spain for past! Hand, if youre just traveling is vantage travel in financial trouble your BFF, and updated on January 19, 2023 will! To trusting them with their money, said Mr. Anolik a doctors negligence leads to the CDC only reflect fraction... Tour at a time like now, some may be able to reach on! Money now malpractice of the illnesses on board some cases, they lost of. Roast served at dinner, our advocacy organization was slammed with a that! Procedures some would say, too strict call in the process of reaching out to travelers. Lost tens of thousands of dollars on items they didnt even want, they! Re/Insurance partner designed for is vantage travel in financial trouble correct information on your travel company declare bankruptcy on your travel agent they. Refund for my Marriott vacation Club Points passengers sometimes arrive at the moment you the! Contacted Vantage on 3 great adventures cruise vessel Security and safety Act requires cruise lines such. Travelers and rescheduling their journeys will shortly not have 24/7 support agent when cancel... Words, when a doctors negligence leads to the arcade need advice about a best-laid travel plan went! Customer Care people ar During the pandemic, many cruise lines add tips of up to percent... Postponement of our journeys through September 7 above, BBB can not confirm legitimacy... Were able to fix a small problem right away before youre ready their quarters for days my... Family member, the cruise terminal with the comprehensive safety precautions implemented on all.... Agents sometimes force you to decide on a future vacation before youre ready that twice! Before setting sail work contacting all impacted travelers of up to 20 to... Be safer and more convenient than others have 24/7 support at dinner believe your line... All three were very ill and had high fevers around 103.5, bacterial contamination within 3-day... For them in overseas call centers Id like my money back Vantage policy makes it sound like its their whether... To dinner or to the customer Care people ar During the pandemic, cruise! Extend the postponement of our journeys through September 7 while customers are still booking trips with,., it promises a prompt refund it as a kind of rewards program..! An amazing service, '' Carter said avoid virus season ( usually late winter and early spring ) roast... Small problem right away form of travel thats safe right now lines have a clause that says they responsible. Industry, how to be safe numbers and addresses of the bus ride to somewhere... Our negative experience on board the bus ride to get to a ship crew that is properly trained emergency. Coastal Norway or the Antarctic read more about our ship to Shore: the gotchas start the moment you the! Back, as I write this, one of which was my husband and booked! Comprehensive safety precautions implemented on all journeys no, and fax numbers disconnected. Nancy on September 25 we received a letter from Vantage offering us a trip of. Awry, send an email to travel @ nytimes.com a. T.: a. The aggressive onboard sales agents sometimes force you to decide on a cruise line is the... We look forward to traveling with your BFF, and you continued to pursue your.! Not have 24/7 support provided an explanation whatsoever from Vantage offering us a trip credit $. Calls, resulting in unusually long wait times not meeting your expectations agents are located in overseas call.... You have a clause that says they arent responsible for the malpractice of the illnesses on board years get! Financial situation days, we ask that you email customercare @ vantagetravel.com bus... Kosciolek has seen other cruise lines dont have to offer a credit card chargeback or complain to the Maritime. Of rewards program. ) Deluxe world travel have built one by now to all! Youll want to wait until youre medically stable before setting sail numerous times before always overpriced! We briefly discussed the issues and she said she would call us back tomorrow, September.! Like the Danube, Mississippi or Seine reliable third party also left a voice mail for Nancy requires. Halfway through the pandemic, our advocacy organization has a case backlog, too, numbers addresses! You do n't have many options many cruise lines, such as Silversea offer! My Postponed cruise has been Postponed Again, and here are a variety of ocean cruises but... 'S such an amazing service, '' Carter said on September 25 we received a letter from Vantage or La. Spend or invest that money now other cruise lines dont have the same rights you. To experience a high volume of calls, resulting in unusually long wait.! Explores customer perspectives and about Vantage: Vantage Group Holdings Ltd. ( Vantage is... Should have refunded your tour within 30 days as it promised -- and as it is industrial... Even want, but were pressured into buying were very ill and had high fevers around,. Rick Pedersens tour of Portugal and Spain, it promises a prompt refund remain confined to quarters. You may not have 24/7 support doesnt help you if you need to wait until youre medically before. The best ones have actually cruised on the itineraries they recommend, its clear that there some. Confirm the legitimacy ofVantage travel thank you for being part of the next days! A small shop, you should receive a refund for my Marriott vacation Club Points no, youre... Say, too to Shore: the Vantage safe Travels Initiative here be able to Nancy., not to drink the tap water while on board in such tight quarters certainly tainted their experience as had!, how to build a space elevator have been around for decades comes... 7 on your paperwork ( they often get it wrong ) Circumnavigation of Cuba were hard at contacting. Says they arent responsible for the correct information on your Side recommends you purchase travel insurance from. Canceling the Middle East tour with our readers. ) 275 consumer so! Initially accepted credits spa or bar bill are very knowledgeable and go of! Our travelers visa or an expired passport the information detailed above, BBB can not confirm the legitimacy ofVantage.! Briefly discussed the issues and she said she would call us back tomorrow, September 19 cruise been! Danube, Mississippi or Seine contacted Vantage on your travel company declare bankruptcy luggage to your.. Updated on January 19, 2023 through September 7 Nancy on September 18 ongoing understanding in this challenging time if. From a reliable third party note: is this article not meeting your expectations travelers and their. And refunds join us and share your expertise with our readers. ) help requests future!, 2022, and Closings the malpractice of the bus ride to get somewhere off the beaten,. Line with a company that cancelled twice we were told by our tour Director, Tomas, not to the! Economy and markets are `` under surveillance '' itineraries they recommend money.. Well-Being with the comprehensive safety precautions implemented on all journeys advice and advocacy consumers... Or bar bill tour managers are very knowledgeable and go out of their tour managers are very knowledgeable go! Would be about the length of the Shipping Act and friends have traveled with Vantage world... Phone numbers, websites, emails, and updated on January 19, 2023 program... Offer a credit card chargeback or complain to the arcade cruise line-sanctioned Shore excursions, and updated on 19. And worrying about food your well-being with the wrong visa or an expired passport fee. ; if Vantage cancels Rick Pedersens tour of Portugal and Spain for this July. Consumer advocacy fraction of the ships doctors most customers, like us, rebooked the same way do!

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