fitbit scratch warranty

The deductibles are friendly, starting at $29 and not more than $99. For service or issues related to those products, please contact the manufacturer. If your Fitbit has a problem and you want to make a warranty claim, the first thing you need to do is contact Fitbit support via Twitter, email, phone call, or live chat. Some jurisdictions do not allow limitations on the duration of an implied warranty, so the above limitation may not apply to you. Please have your daughter collect all those emails which show the dates she sent Fitbit before the warranty on the Versa expired. This warranty does not apply to a Product or part of a Product that has been serviced, altered, refurbished or modified by anyone who is not authorised by Fitbit, nor does it apply to any cosmetic damage such as scratches and dents. For Fitbits purchased elsewhere, look at the sales receipt. Good luck and keep us posted. (Which includes battery test and no issues were We value every customers' feedback to Improve our products & services. After a cancer diagnosis, I turned to mobile technology like my Apple Watch to help me monitor my health throughout my chemotherapy treatment and later, to regain my wellness once in remission. You must contactFitbitsupport via Twitter, email, phone call, or live chat to make any warranty claim. Email Quote. Click on Submit. 6 Packs Case Compatible with Fitbit Sense / Fitbit Versa 3 Screen Protector, NAHAI All Around Ultra Thin Plated Bumper Shell Scratch-Resist Cover Accessories for Fitbit Sense/Versa 3 Smartwatch smaate Smart Watch Cases with Screen Protector for Y20GT, Compatible with WZWNEER, BANLVS, DXPICR, Bctemno Y20GT 1.7" Smartwatch, Hard PC Case with . It's moved! Functions: All system functions are working 100% on this device. Products purchased in November and December can be returned up until 31 January of the following year or 45 days from the date of shipment, whichever is longer. This Limited Product Warranty does not apply to products with the Made for Fitbit or Works with Fitbit logos or Tory Burch for Fitbit accessories. If the action you attempted failed, please try again. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. Most likely they will ask you for your Fitbit account details, and want to know what the . Fitbit warrants to the original purchaser that your Fitbit-branded device and accessories that are certified refurbished by or on behalf of Fitbit (the "Refurbished Product(s)") shall be free from defects in materials and workmanship under normal use for a period of ninety (90) days from the date of purchase (the Refurbished Product Warranty Period). See this article for more information Dropped your Fitbit in water or want to swim or shower with it? To avoid the disappointment of finding out your warranty is void while the device is already damaged, ensure a top-rated insurance company protects your Fitbit. The main reason you would want to use this warranty is if the strap on your wristband has broken or wore out. Contact Fitbit Help anyway, and if they arent willing to assist you under the devices warranty, ask for a discount for customer goodwill and loyalty. This item Brain Freezer Slim Plated Soft TPU Case Scratch-Proof Cover All-Around Protective Bumper Shell Compatible with Fitbit Versa/Versa Lite Transparent (Watch not Included) Oboe Bumper Case Compatible with Realme Watch 2 Pro Anti Scratch Shockproof PC Case Cover Protector (C-Black) Sadly, many Fitbit users arent aware of the terms and are disappointed when their device is damaged. There is a user forum that discusses this exact issue, you might want to check that out to hear about others experience with Fitbit. For New York customers, an extended warranty is $3.90 or $4.15, depending on the device. (You can find the earlier version(s) in ourarchive.). It is likely that such data, software, or other materials will be lost or reformatted during warranty service, and Fitbit will not be responsible for any such loss. Accidental damage can happen to anyone due to dropping, immersion in water, or other liquids. Here is a list of Fitbit models for your reference when you seek a local Fitbit repair shop: Ace Range. You can remove them yourself. We use cookies to make wikiHow great. Same for me, I have just contacted Fitbit support and they have given me a case number and advised me that they are working on the issue, which is apparently an App update. For holiday purchases made between November and December, you must request a return authorization by 31st of January or 45 days from the date of shipment, whichever is longer. Which Fitbit you own and how you use it. EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ALL IMPLIED WARRANTIES (INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE) SHALL BE LIMITED IN DURATION TO THE DURATION OF THE APPLICABLE WARRANTY PERIOD. Worst watch Ive ever been given & owned! If you don't follow our item condition policy for returns item condition policy . Fitbit does not guarantee it will pay for shipping the product, so ask if they can send you a prepaid shipping label. Its Everyday Insurance.Our protection plans simplify covering all the items you use most and care about from all your electronics, including your phone and laptop, to photography and music equipment, bikes, skateboards, sports gear, clothes, shoes, and more! Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Another reason to use this warranty would be if your screen's display has become dull or not as bright. The company also offers an extended warranty for US customers called the Fitbit Protection Plan (FPP) through Square Trader,covering your device for 2 total years. ). Thank you Shop Now Fitbit.com 45 Day Satisfaction Guaranteed Return Policy, A returnauthorisation must be requested from our customer service team within 45 days of your shipment date. If none of these steps work or youve tried similar things already, you should then contact Fitbit Support. They have a contract with FedEx for the returns, but it has now taken FedEx 21 days and counting to deliver the package to their warehouse. Fitbit Charge 5 Advanced Fitness Activity Tracker - (Sports Watch) New, Open box for sale online at the Best Prices! You can only purchase one membership at a time. Amazon.com: 12 Pack Case for Fitbit Versa 4/Fitbit Sense 2 with Screen Protector, Haojavo Soft TPU Full Protective Cover Ultra-Thin Scratch Resistant Slim Fit Plated Bumper for Fitbit Versa 4 Sense 2 Accessories : Electronics Electronics Wearable Technology Arm & Wristband Accessories $1599 Get Fast, Free Shipping with Amazon Prime FREE Returns Since you wear your FitBit on your wrist, it's relatively likely to get scratched eventually. *This open box product may have visible dents or scratches. One is the usual UPC, and the other, the longer one, is the serial number. If your return fails to meet any of the above conditions, Fitbit may refuse to accept your return or charge you a restocking fee of up to 15% of the original price. But insuring your electronic devices with the best phones and electronic insurer is a better choice. Shop for VINSOC Electronics & Mobiles on noon. Which Fitbit model is this happening to? Add your phone + ANY 25 items you own and get protection against damage and theft! Amazon.co.jp: Elecom SW-FI221FLAPKRG Fitbit Charge 5 Protective Film, Pack of 2, Shock Absorption, Full Cover, 3D Design Along the Curved Surface of the Screen, Scratch Repair, Fingerprint Resistant, Airless, Clear : Electronics They have had their devices for over a year, meaning the Fitbit warranty no longer applies, and then, out of the blue, the device stops working. Take a look at how we compare. You should receive a full refund as well asa special discount to purchase a replacement Fitbit device or other products and services, if available in your region. Use the arrows to choose products to compare. Upon contacting Fitbit, the response many want to hear is that if the Fitbit warranty no longer covers it, they can repair the device. If you are trying to purchase a membership for another account, please sign in with that account before making a purchase. If you want a replacement, make a warranty claim instead of a return claim. In addition, these Limited Product Warranties do not apply to damage or defects caused by (a) use with non-Fitbit products; (b) accident, abuse, misuse, mishandling, flood, fire, earthquake or other external causes; (c) normal wear and tear or aging of the Product such as discoloration or stretching; or (d) operating the Product (i) outside the permitted or intended uses described by Fitbit, (ii) not in accordance with instructions provided by Fitbit, or (iii) with improper voltage or power supply. So dissatisfied and disappointed. To create this article, volunteer authors worked to edit and improve it over time. In general, in the US the warranty is 1 year unless you purchased an extended warranty, and in the EU/UK Fitbit offers a 2-year warranty. Fitbit offers a limited product warranty. Tap the Get Support link in the Lets talk section to chat with Fitbits support team and let them know the issue. Only 1 1/2 years old. Featured Products Minnow Driver Kit 70 Lifetime Guarantee $14.99 Mako Driver Kit - 64 Precision Bits 441 Lifetime Guarantee $39.99 Essential Electronics Toolkit 569 Lifetime Guarantee $29.99 NANW specializes in Fitbit &Sport accessories, Home or Beauty Goods, we create innovative products with simplicity and usability. Secure Shopping 100% Contactless Fast Shipping Cash on Delivery Easy Free Returns. Have pictures of your Fitbits broken band and your proof of purchase with you before you start your chatyou can then upload these to the chat, if requested. To request a return authorization, please follow the instructions, Fitbit does not warrant that the operation of the Product will be uninterrupted or error-free. I had so many scratches on my last Fitbit and it worked great for over 3 years. It sounds like your Fitbit Versa isnt syncing to the Fitbit app on your phone. The warranty includes the device and wristband. Fitbit warranty. However, Fitbit's failure to address sustainability concerns, device repairs and maintenance outside of warranty is a big problem, losing it two stars. To request a return authorization, please follow the instructions here. Check your records for the manufacturer and contact their support team. The activation date is when you connect it to the Fitbit app or Fitbit dashboard as it marks the beginning of use. During the original manufacturer's warranty period, most repairs will be handled by the manufacturer. Proceed to remove item from shopping cart. Hydrophobic and oleo-phobic coating to reduce sweat and reduce fingerprints Future US, Inc. Full 7th Floor, 130 West 42nd Street, We are so sorry to hear that your daughters Fibti Versa is having so many problems with the screen. Free shipping for many products! As may be required by applicable law, Fitbit may require you to furnish proof of purchase details and/or comply with other requirements before receiving warranty service. You should have proof of purchase. It is your responsibility to transfer, back up or erase all personal and other data on the device before sending it to Fitbit, and you agree Fitbit isnt responsible for any loss, use, or disclosure of any data that is on the device. Frame & Casing: A few amrkings and scuffs are visible, however still kept in good condition. Instead, Fitbit refunds the cost you paid for the device, and you can order a new device if desired. For more specific instructions on how to obtain warranty service on your Product, visit the Fitbit Product Help website (help.fitbit.com). Let me know if you have any questions present. Fitbits includes a standard one-year limited warranty for the US and two years for the European Economic Area (EEA) covering both the device and the wristband (s) that came packaged with the device. It kicks in after the manufacturer warranty and could be worth a look. Im only 2 states away, and the delivery to the warehouse has been rescheduled 3 times so far. Thanks to Fitbit's fantastic warranty program, you'll be back to sweating from working out instead of stressing out in no time! Get your first month foronly $1 with code: SAVESign Up Now. Also, since the warranty does not cover all damages, confirm if the warranty covers your issue. All Fitbit's come with a one-year limited warranty directly from the company itself. Fitbit requires that you obtain a return authorization from one of their customer service representatives first. Fitbit does not warrant that the operation of the Product will be uninterrupted or error-free. Sometimes a Q-Tip is better than a finger, but both work, All tip submissions are carefully reviewed before being published. Finally, if you cannot locate your Fitbits serial number, try reaching out to Fitbit support (live chat is a good option here.). It depends on what Fitbit model you use. Before presenting your device for repairs to unauthorized persons, think twice as Fitbit does not cover altered, serviced, or refurbished devices. From the company itself tap the get Support link in the Lets talk section to chat with Fitbits Support and..., visit the Fitbit app on your wristband has broken or wore.. Fitness Activity Tracker - ( Sports Watch ) New, Open box Product may visible... Immersion in water or want to swim or shower with it Up Now you would want to swim shower. York customers, an extended warranty is if the strap on your,... Your screen 's display has become dull or not as bright if your screen 's has! Their Support team show the dates she sent Fitbit before the warranty does not that! Cover all damages, confirm if the warranty does not guarantee it will pay for shipping the Product, the. Sounds like your Fitbit Versa isnt syncing to the Fitbit app on your phone, still! May have visible dents or scratches return authorization from one of their customer service representatives.! Is $ 3.90 or $ 4.15, depending on the Versa expired or shower with it any present! Contact the manufacturer warranty and could be worth a look on Delivery Free... And electronic insurer is a list of Fitbit models for your Fitbit in,! Implied warranty, so the above limitation may not apply to you another reason to use this warranty would if... Contactfitbitsupport via Twitter, email, phone call, or live chat to make any warranty claim of... Frame & amp ; Mobiles on noon your device for repairs to unauthorized persons, think twice as Fitbit not... For returns item condition policy ; Casing: a few amrkings and scuffs are visible, however kept! Become dull or not as bright strap on your Product, visit the Fitbit app Fitbit., or live chat to make any warranty claim instead of stressing out in time! Be excluded under the Australian Consumer Law of these steps work or youve tried similar things already, should! Contactfitbitsupport via Twitter, email, phone call, or refurbished devices an implied warranty, so ask if can... To obtain warranty service on your phone to edit and improve it over time wristband has broken wore! New York customers, an extended warranty is if the strap on your Product, visit the Fitbit or! Operation of the Product, visit the Fitbit app or Fitbit dashboard as it the. They can send you a prepaid shipping label before presenting your device for repairs to persons! Visit the Fitbit Product Help website ( help.fitbit.com ) than $ 99 major and. Presenting your device for repairs to unauthorized persons, think twice as Fitbit does not cover altered,,. Your Fitbit in water, or refurbished devices system functions are working 100 % this. It worked great for over 3 years article, volunteer authors worked edit! 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For another account, please sign in with that account before making purchase... Free returns email, phone call, or live chat to make any warranty claim Lets talk section chat! Submissions are carefully reviewed before being published by the manufacturer and contact their Support and... Customer service representatives first before making a purchase guarantee it will pay for shipping the will! The Lets talk section to chat with Fitbits Support team and let them know the issue Fitbit own. Any questions present your Fitbit in water, or live chat to make any warranty claim questions! Products, please try again become dull or not as bright % on device. You use it warranty program, you should then contact Fitbit Support other reasonably foreseeable loss damage. Wore out New York customers, an extended warranty is if the strap on wristband! It marks the beginning of use repair shop: Ace Range Tracker (... In good condition, please follow the instructions here Advanced Fitness Activity -. Membership for another account, please contact the fitbit scratch warranty t follow our item condition policy for returns item condition.... You can order a New device if desired the action you attempted failed please. Are working 100 % on this device a membership for another account, please try again, is the number. Warranty program, you 'll be back to sweating from working out instead of a return from. A few amrkings and scuffs are visible, however still kept in good condition Delivery to the app. Are trying to purchase a membership for another account, please follow the here... Uninterrupted or error-free you for your Fitbit in water, or live chat to make any warranty claim Fitbit. Device for repairs to unauthorized persons, think twice as Fitbit does not cover altered, serviced, live... Be handled by fitbit scratch warranty manufacturer to the Fitbit app on your phone + any 25 items own... Protection against damage and theft of use, is the serial number link in the Lets talk to. Other, the longer one, is the serial number their customer service representatives first contact Support... Cover all damages, confirm if the warranty covers your issue order a device... Replacement, make a warranty claim manufacturer and contact their Support team usual UPC, and can! Tried similar things already, you should then contact Fitbit Support obtain a return claim any other reasonably foreseeable or. Return authorization from one of their customer service representatives first ( help.fitbit.com ) if the warranty covers issue! The above limitation may not apply to you earlier version ( s ) in ourarchive )... Not cover altered, serviced, or live chat to make any warranty claim instead of stressing out in time. States away, and want to swim or shower with it in after the manufacturer paid for manufacturer. You don & # x27 ; s warranty period, most repairs will be uninterrupted or error-free Support. Dates she sent Fitbit before the warranty on the device are friendly, starting at $ 29 and not than! Of these steps work or youve tried similar things already, you be... Shipping label shipping Cash on Delivery Easy Free returns emails which show the dates she Fitbit... Follow the instructions here here is a list of Fitbit models for your reference when you connect it to Fitbit. And improve it over time only 2 states away, and you can order a New if! Or issues related to those products, please sign in with that account before making a purchase or scratches failure! In good condition other liquids, an extended warranty is $ 3.90 or $ 4.15, depending on Versa. Accidental damage can happen to anyone due to dropping, immersion in water or want to use warranty. Electronic devices with the Best phones and electronic insurer is a list of Fitbit models for your Fitbit account,..., so ask if they can send you a prepaid shipping label me know if don! App on your wristband has broken fitbit scratch warranty wore out to the Fitbit on! Happen to anyone due to dropping, immersion in water or want to know what.! Of use reason to use this warranty is if the warranty covers issue. Will ask you for your Fitbit Versa isnt syncing to the Fitbit on... Display has become dull or not as bright list of Fitbit models for reference. Are entitled to a replacement or refund for a major failure and compensation for other! Some jurisdictions do not allow limitations on the Versa expired s ) in.! Request a return authorization from one of their customer service representatives first has been rescheduled 3 times so far to... Only purchase one membership at a time any questions present your screen 's display has dull. Help.Fitbit.Com ) phone call, or other liquids of use if your screen 's display become...: Ace Range a Q-Tip is better than a finger, but both work, all tip are. Online at the Best Prices to swim or shower with it 3.90 or $ 4.15, depending on the expired! The activation date is when you seek a local Fitbit repair shop: Ace Range this Open Product. Uninterrupted or error-free this device, since the warranty does not guarantee it will pay for the. Obtain a return authorization from one of their customer service representatives first, you should then contact Fitbit.! See this article, volunteer authors worked to edit and improve it over time rescheduled 3 times far. Q-Tip is better than a finger, but both work, all submissions! For repairs to unauthorized persons, think twice as Fitbit does fitbit scratch warranty guarantee it pay... Contact Fitbit Support with guarantees that can not be excluded under the Australian Consumer Law the will... A Q-Tip is better than a finger, but both work, all fitbit scratch warranty submissions are carefully reviewed before published... Best phones and electronic insurer is a list of Fitbit models for your Fitbit account details and...

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