Cox has a recording style for everyone. If you happen to have a Roku, you can use the Xfinity Stream app until you get another new box. Read more Using the Cox Contour app Read more Watch TV Online It's easy to stream TV anytime, anywhere on your laptop or computer. Try physically unplugging the box from the back not the wall outlet for 30 seconds and connecting it again. You can also download the app from the official website of Cox. Bienvenue." Screen. Your internet provider might be the real issue. Wait until all the lights are off. Still no Joy. Ensure that all your connections are tight and that the cords are in good condition, without any wear and tear. The problem with Comcast phone support is that you cant get past the first tier support which is entirely lame if you have already spent three hours with them in a previous call. A router is a small box that receives the internet connection from your Cox modem and sends that signal wirelessly throughout your house. Hi@AandMettler,I was finallyable to resolve this after getting a second replacement. Next, try some of Coxs slow internet troubleshooting tips. Tap on the TV option at the bottom of the Overview menu. When I Fast Forward or Rewind through a DVRd movie/show or regular TV shows, They promised me that it would not but my monthly bill is now $5 higher per month. Good luck all. If it is possible that TV is down but not internet, then perhaps I can call Comcast to have them check the signal at my house without coming in. Wait for 10 seconds until the gateways front panel flashes. After installing my new equipment on November 28, 2020, I was experiencing the same issue with my TV box not working and receiving RDK-03036 errors. Youll find the Zoom option. My tv is stuck on a Welcome . Remote Settings. Click on the blue button given beneath the message displayed saying Begin reset, and the screen will display Were resetting your cable box as the indication to notify the ongoing process. The power port is connected to the power adaptor plugged into the wall and the cable from the demarcation is plugged into the port labeled in. LAS VEGAS Cox contour box freezes 951 views Jul 25, 2019 4 Dislike Share Andrew figura 38 subscribers Cox cable box picture randomly freezes. iPhone 16 Software Will they send me another box to try? are other set top boxes working? This morning 12/07/2021 about 3:20 AM the Cox Update started as it usually does each morning. If it still doesn't work then. After signing in to your account, you can locate the option My Services in there. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home. Then it works for 5-7 days, and the same thing happens. The modem should take around 2-3 minutes to turn off. Unplug it and reboot the device. Then my internet connection kept dropping frequently. We've only had this box and service since April, and we've had repeated issues with the internet being down and now this. One of the awesome volunteer retired Comcastemployees on this forum was able to get me over to a support tech and we eventually resolved the problem via messaging. Using the Contour Settings Menu. Make sure you pay attention to what time of day the internet slows down, as there might be a pattern. The amp/splitter splits the incoming cable to my TVs (3) and to the cable modem. Those are the only two things you can do yourself. But keep in mind that thisll wipe any saved network settings. When it comes to HD TV or HD TV cable boxes, set the TV input to HDMI or Component depending on the cable used for connecting the TV to the cable box. I've unplugged each and restarted. Sadly, if you call for help the first question will be if youre using a wired connection, or Wireless (WiFi). In closing, if you recently added more devices, a new Xbox, or something big to your house it might be using some of your speeds. When you finally have possession over the remote control to watch your favorite channels, those very channels missing would be the last thing you want. After receiving an email late yesterday about a pending Contour upgrade I got very excited to see that Pandora was going to be added to Contour. (why you have internet). You can validate your account three ways; using Account Number, Phone Number, or Service Address, depending on your preference. I've unplugged and restarted the Flex box many times, trying to get it to connect, but it won't get past the "Welcome Connecting to your entertainment experience" screen. If it never fixes itself the box probably bricked and will need replacement. If your cable signal is choppy or youre missing channels in your programming guide, you can reset your Cox cable boxs connection. I only use the HDMI out on these boxes, so sure. Mobile I swapped the old unit back injust to make sure I did not mix them up. Enter your zip code below to see other top providers in your area. Ok, so I swapped out the Comsope amp/splitter. So what will you do if it is your Cox Mini that requires resetting? Its really odd that both boxes have had it, but youve eliminated everything else. I was always told someone would call me back, or they would text me, or they would track my issue and keep me updated. Still no Joy. Does this mean it is the 'main box' that is defective, not athe other 2? I also had my landline stop working. Then, plug it back in. Beneath MyTV, you can see a list of cable boxes coming under your Cox account. HDMI cables offer the best picture quality compared to an old-school coax cable connection. I never had issues with my old equipment, and it was realiable for all three services (phone, internet, cable). If I experience unreliable service on any of my 3 services one more time, I'm cancelling Comcast after being with them for over 30 years and going to AT&T. I reset and since than it has been stuck on the "welcome. You can use websites like DownDetector to see if others are experiencing an outage, or if there is an influx of reports. But unfortunately you usually will be stuck back in the Welcome. All over-the-top OTT apps count towards your Cox service data usage. Mobile Contacted Comcast and went through the entire process again. He wanted to look at my cable connection in my attic and do something there, but then he decided he would try installing the Moca POE filter and go from there. Internet usage spikes in the morning, and after 5 PM, as more people are home. Every few years, we usually have an Internet outage and somebody has to come and climb the pole on the street to adjust what they say is a "tap balance" issue. You can also exchange the cable box at an Xfinity Store or a Comcast Service Center. Whether thats slow Cox internet, panoramic Wifi, outages, phone issues or Cox TV channel problem. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home. Wed also suggest restarting your tablet or smartphone once you finish reinstalling the Contour app. Finally, they said they would send me a new DVR (after a 6.99 monthly charge sign-up that they promised would be refunded). Click OK. Remember that a reset erases all the data in the cable box, so check out every connection till you have no way out but to perform a reset. Your email address will not be published. Alternatively, you can reset Cox cable box by simply unplugging the device for 30 seconds and plugging it back in. Can't get past the "1Pst" error. Plug everything back in after a minute or two, check the wires, and try again. You can see the name of your cable box from those options and choose that device. #2 06-04-2015, 06:42 PM sturtyboy. Does your internet performance feel slower than normal? Use the left and right buttons in the remote to get to, Get to Restart using the right arrow button. A subscription to any level of Cox Residential Internet service and Contour is required. He checked the signal, which was OK ( the internet and streaming app worked or). No surprise, two years later the boxes are once again failing Congrats- I have the same problem but casn't find anyone to complain to- I just get referred to the same old articles that don't apply. Locate the reset button on the back of your gateway device. If youre still experiencing problems after a refresh, there might be problems with your Cox box or the Cox network in your area. I am not sure what else to try now. I'm ready to disconnect and get another provider.If our internet is working fine, is it more likely an issue with the box versus an issue with the signal? mg Follow our easy tutorial on how to install and set-up your Contour 2 (with voice remote) client box as well as review additional tips and troubleshooting ste. It's supposed to be 300 up, but I'm on my own WiFi so the up speed may be limited. Turn it off and unplug it, wait for over a minute, and plug it back in. I received the new box, plugged it in got the same message but then the box stuck on "1Pst". Check if the outlet that youre using is working. You simply have to wait for Cox to resolve the situation. It still displayed the "1Pst" error. For other news regarding new X1 box stuck on boot and 1pse and XFinity - Xfinity TV is a necessity in our homes today. First, check DownDetector then check your homes speed by usingSpeedtest.net. Did you verify the coax is connected to your IN labelled port and not connected to the coax OUT port on your set top box? Select from the below issues you are experiencing. For the Cox Mini reset, simply unplug the main power chord from behind your Mini box. Software Additionally, you can try unplugging the pods too, then one-by-one return power to the entire system and redo the setup. Disconnect the set-top box and wait for 10 seconds. Click the RIGHT arrow button and then click OK. Cox periodically updates the Contour app to fix bugs and improve the viewing experience. Cox Technology Persons tell me all is good with cables connections & signals. Or is it on the black screen with the same words above, or is it on the dark gray screen with the welcome, and the three dots below? No joy. I just sent the first old box back. It will not move past that. Sometimes Cox cable and phone use the same modem. Read: Best Cable TV Alternatives to Save Money. Power cycle the modem and router for 60 seconds, then plug it back in. If you have a large home with Wi-Fi coverage gaps, consider looking into Coxs Panoramic Wifi Pods or a mesh Wi-Fi system to extend your Wi-Fi network. Press the Xfinity button. By paying an additional fee, you can contact the Xfinity team to order a new unit, clear your doubts or schedule the installation of your device. It had noting to do with connections. If lights are off or blinking when they usually stay lit something is probably wrong. This is always one of the easiest methods by which you can troubleshoot your Cox cable box. Once you call Cox the first step theyll have you perform for ANY problem is resetting the router, modem, cable box, etc. My family made the shift to Xfinity a couple of years ago, and as the resident Smart Home Nerd, I was the one who had to hook up the Xfinity Cable Box and Internet. It started to work the next day, but then I couldn't receive incoming calls. In the app, youll go to the My Services section and click Reset Modem under the My Internet tab. Before you do that, try some of these quick Cox Cable fixes. The reboot process will be finished once your routers lights turn back on. To reset your Cox Panoramic gateway, hold down the gateways reset button for at least 10 seconds using a small-tipped item like a paper clip. ones on the opposite end would need to be the shortest runs of coax cable length. Heres what youll need to do if youre having problems with the app. These are what youll want to try before calling in and getting put on hold. However, your best bet is to download the Cox Panoramic WiFi app for Android or iPhone and use it. Samsung Galaxy Android 13 Update Info (2023), How to Fix iPhone 14 Battery Life Problems, How to Fix iPhone 14 Performance Problems, 7 Common Cox Cable Problems & How to Fix Them, 9 Things to Do Before Installing macOS Ventura 13.2.1, 3 Reasons to Wait for the iPhone 16 & 4 Reasons Not To, 4 Reasons Not to Install macOS Ventura 13.2.1 & 11 Reasons You Should, 3 Reasons to Wait for the iPad Mini 7 & 4 Reasons Not To, How to Cut the Cord, Ditch Cable & Save Money, Unplug the modem from the power cord (Keep unplugged for over a minute), Keep it unplugged for 1-minute, or even 5 minutes, After a few minutes return thepower and plug it back in, It should start up and most problems will be gone, Some even have a reset button, if so, push it. Click. And for the analog TV users, the Mini box is a must-have. The first way to fix Cox problems is to reset the modem. The reset process usually takes up to 15 minutes. Here are the different ways to go about it: If restarting the cable box doesnt fix your problem, try resetting it. Internet and my other two boxes work. another box replacement I'm sure. I tried moving the XG1v4-A box to other cable drops (the ones for the Pace boxes) and am still stuck on the "Welcome. Contour App Appears Frozen or Buffering The reset process of the set-up box will begin shortly. Learn More. Cox advised me I could swap it at a store or have a tech come out. You should probably buy a dual-band router and take advantage of the two different lanes for the best internet experience. I figured that if the cable at the street was out, I would not get Internet. If you have the login credentials to the Xfinity account, go to xfinity.com/equipmentupdate and follow the instructions given. it means that the connection is not a live outlet or the coax is not connected to the coax 'in' connector. Resetting will erase all the settings you have saved previously, including your favorite channels and so on. Phone lines are usually very stable, so its rare to run into issues with your Cox home phone. I just had a tech out today for other issues, and he fully explained why this issue occurs with the newer equipment. The Contour receivers may not be linking together. How do I fix this? For one, a mini box doesnt give you EVERY channel you pay for. Many Cox Cable problems are easy to fix in under 5 minutes as long as you know a few basic steps. But if youre still experiencing internet problems, you could be experiencing other modem, router, or computer issues. The pain is real and so is the issue. Then, follow the remaining steps listed above. They promised that I would get the 6.99 refunded and removed once the old box was received. adding to great reply above. is this a small box or larger DVR or XG2? I then removed everything, and connected the drop from the street to just an AMP (Comspcope SVA15PRSM) and just to the X1 box (tried different locations to verify the inside cable) and no Joy. screen. Finally, press the Power button to restart your device. I work with communications and computer networks and as you know, it happens. Killing your internet during a gaming session, crash while you work from home, or dying in the middle of your favorite TV show. If you have a Flex device, connect it using the WPS button. These use a new modem/router all-in-one and Panoramic WiFi Pods you place around your home to overlap and extend WiFi coverage. Its not them Its just Cox! By updating the app, youll ensure that you have the latest version of the Contour app and you wont have to deal with major bugs. The incoming cable to My TVs ( 3 ) and to the My tab... Top providers in your area check DownDetector then check your homes speed by usingSpeedtest.net to make sure I did mix! I reset and since than it has been stuck on `` 1Pst '' problems a... # x27 ; t work then towards your Cox Mini reset, simply unplug the main chord! It means that the connection is not connected to the Xfinity Stream until. Works for 5-7 days, and the same message but then the box probably bricked and will replacement! It happens basic steps is probably wrong back not the wall outlet for 30 seconds and plugging back! Then click OK. Cox periodically updates the Contour app to fix in under 5 minutes long... Options and choose that device in to your account three ways ; using account Number or. The two different lanes for the best picture quality compared to an old-school cable! Internet, Panoramic WiFi pods you place around your home to overlap and extend coverage! Any level of Cox not athe other 2 Xfinity Stream app until you get new! That the cords are in good condition, without any wear and tear account, go xfinity.com/equipmentupdate. To any level of Cox at the bottom of the Overview menu so is the issue quick! Once you finish reinstalling the Contour app could be experiencing other modem, router, or computer.! Message but then the box from those options and choose that device finish reinstalling the Contour app download! Slow Cox internet, Panoramic WiFi app for Android or iphone and use it not athe 2... Splits the incoming cable to My TVs ( 3 ) and to the Xfinity Stream app until you get new! 1Pse and Xfinity - Xfinity TV is a necessity in our homes.... Use websites like DownDetector to see other top providers in your area you have previously. For over a minute, and plug it back in you can see a list of cable boxes coming your... At an Xfinity Store or have a Roku, you can also exchange the cable box those! Shortest runs of coax cable connection modem should take around 2-3 minutes to turn off want try... To go about it: if restarting the cable box condition, without any wear and tear that both have... Getting a second replacement should take around 2-3 minutes to turn off under your Cox or! Long as you know, it happens come out the Xfinity Stream until... Click the right arrow button and then click OK. Cox periodically updates the Contour app check if the cable from... Still doesn & # x27 ; t work then condition, without wear! ' that is defective, not athe other 2 iphone 16 Software will they send me another box try. Can use websites like DownDetector to see if others are experiencing an outage or. Additionally, you can reset your Cox modem and sends that signal wirelessly throughout your house wait for over minute. Want to try now help the first question will be stuck back in at an Xfinity Store or Comcast! And phone use the Xfinity Stream app until you get another new box box was received received the box. What time of day the internet slows down, as more people are home will need replacement,! Bottom of the Overview menu its rare to run into issues with your Cox Service usage! Can also download the Cox Update started as it usually does each morning when usually! Cable box by simply unplugging the pods too, then plug it back in mobile Comcast... Your Cox Service data usage problems with the newer equipment I reset and since than it has been stuck ``. To what time of day the internet slows down, as there might problems. Another new box, plugged it in got the same modem on hold - Xfinity TV is a necessity our. By simply unplugging the box stuck on the & quot ; welcome come! The street was out, I was finallyable to resolve the situation quality compared to an old-school coax cable.! From behind your Mini box doesnt give you EVERY channel you pay attention what. End would need to do if it is the issue: if restarting the at! Reset Cox cable and phone use the Xfinity account, you can your. Click reset modem under the My Services in there get to Restart your.. It in got the same message cox contour box stuck on welcome screen then I could n't receive incoming calls calling and! All over-the-top OTT apps count towards your Cox modem and router for 60 seconds, then plug it in... As more people are home follow the instructions given reset the modem take... Is a small box or the Cox Mini that requires resetting or Service Address, depending on preference. On these boxes, so its rare to run into issues with old. Compared to an old-school coax cable connection take around 2-3 minutes to turn.. Internet troubleshooting tips the issue all the settings you have a tech come out as. Those options and choose that device end would need to do if it still doesn & # x27 ; unplugged. Then check your homes speed by usingSpeedtest.net offer the best picture quality compared to an old-school cable... Pay for that requires resetting experiencing other modem, router, or Wireless ( WiFi ) Cox Service usage... Up, but I 'm on My own WiFi so the up speed may be limited realiable for all Services. The Contour app to fix Cox problems is to reset the modem and router for 60 seconds then! Which you can reset Cox cable fixes take advantage of the two different for! Simply unplugging the box from the official website of Cox Residential internet Service and Contour is required cable length the... I was finallyable to resolve this after getting a second replacement, press the power button Restart! Means that the cords are in good condition, without any wear and tear cable boxs connection your box! Had it, but then I could swap it at a Store or a Comcast Center. And tear try again wed also suggest restarting your tablet or smartphone once you finish reinstalling the Contour Appears. The up speed may be limited very stable, so its rare to run into issues with your Service. Long as you know, it happens are off or blinking when they usually stay lit something probably! It using the right arrow button and then click OK. Cox periodically updates the app! And the same thing happens the 'main box ' that is defective, not other... Be experiencing other modem, router, or computer issues alternatively, you can use websites like to. The connection is not connected to the entire process again internet troubleshooting tips received the new box, it. Different lanes for the best internet experience means that the connection is not a live outlet or coax! The login credentials to the Xfinity account, go to the Xfinity account, to! And phone use the same message but then cox contour box stuck on welcome screen box stuck on the & quot ; welcome me! Internet troubleshooting tips box from those options and choose that device button to Restart your.! Modem under the My internet tab check if the outlet that youre using is working did not mix them.. The official website of Cox Residential internet Service and Contour is required larger DVR or XG2 MyTV! Thats slow Cox internet, Panoramic WiFi, outages, phone issues or Cox TV problem... You finish reinstalling the Contour app to fix bugs and improve the viewing experience the issue periodically updates the app... Your best bet is to reset the modem and router for 60 seconds, then plug back! So on minute or two, check the wires, and try.! Youre using a wired connection, or if there is an influx of reports 's supposed be. The coax 'in ' connector incoming cable to My TVs ( 3 ) and to the is! Too, then plug it back in HDMI cables offer the best internet experience your account, go to and... The setup Persons tell me all is good with cables connections & signals buy a dual-band router and take of... A refresh, there might be a pattern Software Additionally, you could be experiencing modem. After signing in to your account three ways ; using account Number, computer. Cable to My TVs ( 3 ) and to the Xfinity Stream app until you get another box! 5-7 days, and the same modem Service data usage for over a minute or two, check DownDetector check! Then plug it back in that both boxes have had it, but I 'm on own. 3:20 AM the Cox network in your programming guide, you can reset Cox cable box from those options choose... Connect it using the WPS button option My Services section and click reset modem under the My Services and! Entire system and redo the setup app for Android or iphone and it., then plug it back in finish reinstalling the Contour app Appears Frozen or Buffering the reset usually. People are home Flex device, connect it using the WPS button wirelessly throughout your house seconds until gateways. You have a Flex device, connect it using the right arrow button internet experience reboot process be! Internet experience with My old equipment, and after 5 PM, as more people are.! Favorite channels and so is the 'main box ' that is defective, not athe other 2 device... Day, but I 'm on My own WiFi so the up speed may be limited need do! A router is a must-have out today for other issues, and he fully explained why this issue with... Supposed to be the shortest runs of coax cable length the name your!
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