My experience with Mercari as a seller, NO GOOD! This site is AWFUL when it comes to customer service or problems. Additionally, some items may be available for pickup if you live in a participating area. 1. Founded in 2013, Mercari is an online marketplace for selling used, secondhand items. If you request cancellation it will go on your account regardless of the situation. They know theyre selling lies and dont care. they say they now actually want the full social, but the system only accepts 4 #s. now im being asked what device im doin all this on. Checking in with the carrier -- they will be able to provide you with the most up-to-date information about your package. She sent me the front and back of all except one and it didnt cross my mind at the time but that shouldve been a red flag. New comments cannot be posted and votes cannot be cast, The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. Clicked on it same message from USPS. Ive never been scammed. His game is to talk sellers down and then sell his products at massively overpriced rates regardless of condition. That was not or whom I thought I was buying the product from. I asked for ONE extra day to get the ring in the mail but they denied it and PAID THE SELLER, ANYWAY. By doing this, you can get a better idea of how much it will cost you to ship your item. Without a second thought why wouldnt it have cards inside them if its $30 for a pack. or it was a gift from my husband and he paid a lot of money! What happens if seller doesn't ship in 3 days Mercari? Many sellers will include their shipping policy in the item description, so be sure . Not only that but the original deadline day for mailing the return was a holiday and USPS was CLOSED, anyway! Long to travel the world, but dont have a trust fund or a pile of savings to do it? When it comes to shipping on Mercari, you have a few different options available. He didnt file a complaint after I told him to read the discription, but I thought he might try. I put it on my like list and wait until it is affordable enough for me. Mercari label pricing is tiered, so for example packages 1-3 lbs cost $12 USPS. When I refused, she made a claim that it wasnt properly discribed as it was not completely round. Additionally, Mercari provides a buyer protection guarantee that requires a seller to ship items within seven days of the purchase. You will actually make less sales that way oddly enough. So now I have just given away a perfectly good pair of expensive shoes away for free. Lkkillian53@gmail.com, I used Mercari for exactly one day. I had one seller cancel after saying the item had been shipped. But I lost a huge amount of money for several items on eBay when I was a seller there, customers did not return the item and PayPal refunded their money and I never got my items back, one of the customers was a scammer, I lost $400 and really wanted the items back, why dont they check to see if its been returned before they refund the money? Seller should have enough information to know that they are sending out a gift and label it properly ( Who bought the item) Disappointed in your website, it is inadequate. Found one on mercari; decent price. Sometimes a seller forgets to update the tracking when they confirm shipment. Going back!!!! for me it is still better OfferUp, I will never use this site again!! Once you checkout using Mercari Local, the item would be delivered to your doorstep through one of our local delivery partners. Customer service has been nothing but wonderful every time Ive had to contact them. The seller has to ship within 3 days! Mercaris Buyer Protection offers buyers a refund if an item does not arrive, is damaged, does not match the description, or is significantly different than what the seller advertised. I used the site one time and lost $30. I never splurged on anything that expensive for myself but apps like Mercari werent around back then, either. 'In honor of imnotlegolas for starting this subreddit. Never again!! You literally cant get paid until you rate a buyer, and you cant see what rating they gave you until AFTER you rate them. No, Mercari does not cancel orders if the seller does not ship. Many sellers will include their shipping policy in the item description, so be sure to read through it before you make a purchase. The rating system also ridiculous. For some shipping services the label will automatically have the highest weight in that tier, even if your package is lighter than that. She requested a refund and they gave it to her. Im sorry you had to go through such a frustrating situation. After the transaction is rated, no refunds or returns can be made. Some of these service fees are charged to our users. He responded with an offer that included the discount plus 150 dollars of free records on top of the lot hed already asked for. Shipped it and i hope i get paid Ill see the young lady didnt receive it yet. She requested a refund and they gave it to her. Think about it. I placed an order and never received it. Hes been self employed for 20+ years but his future is uncertain at the moment. Not sure if it's different for sellers. He. within minutes his rating on his businesses was completely destroyed. . I sold a pair of 200.00 shoes that were in excellent condition for 40.00 after the lady talked me down from a much higher price. Im poor as dirt but its great to be able to dress nicely in clothes that fit better, for way less than Walmart prices. Ive got 23 perfect 5 star ratings so far 16 as a seller, and most even go out of their way to say kind things about purchases from me. **HOWEVER(pay attention here because this is the most important part)** I do this as what I feel is a matter of my due diligence as a consumer.. I just downloaded this app at the advice of someone who is trying to help me sell my household items for my hip surgery. Mercari is a retailing site that allows you to sell clothing, sporting goods, toys, beauty supplies, and handmade items. Mercari wont let you change a rating or even comment on it, unlike Ebay. Cut to 4 months later. (I think they should improve this functionality of Mercari). I had one attempted return on brand new Guess Over the knee boots that was denied, after almost a week. They continue to say my issue needs to be sent to another person, then sends an email saying everything is resolved. I simply wanted to make sure that the vendor was aware of the discrepancy if not already and longer selling coated base metal jewelry stamped as 925 sterling silver. If your customer doesn't leave a rating, Mercari automatically gives you 5 stars 3 days after the item was delivered. We'll remind the buyer to rate you. Depending on the item and its size, you may be able to choose between standard shipping or express shipping. I replied I didnt want the item she sent and wanted to return it she stopped communicating. I sold a watch at a discount and the guy claimed the crystal was cracked. Reasonnbeing Mericari revieved my complaint but issued me a return label on the wrong seller and wrong item. I sell vinyl records on mercari. Think about it. Other than that, I can choose to ship it, or have them meet me. Giving said Dealer all the power and ability to control the solution. I got not one but two pairs of $250 boots for literally 1/10 of the price because they didnt fit the sellers calves. i have read some negative on them as well and i am getting no real traffic there with my product. Because of the ability to low-ball Sellers, similar to eBay, they say they limit the offers to I think 20% of your asking price. Required fields are marked *. I had to comb through my collection of a couple of thousand records to pick the specific artists he wanted. How are you doing on Bonanza ? Ive seen a lot of sellers & buyers do it on Poshmark & though not every comment on their site has shown that things were resolved for some ppl, if you can prove your case (it sounds like you can) then it appears theyre more likely to compensate you. Its quick to set up your account simply upload photos and enter descriptions. But what I hate about this site is the buyers giving you likes and not buying the product. I do this as a small business. So, why on earth would I ever reach out to you for anything, ever again? I got crickets as a response. Yes, they side with the buyer so you are stuck taking the item back but your still not screwed. If your order hasn't arrived after 7 days, you can request a refund from the Order Status page. I sincerely hope you receive your items back from this terrible company or at least your refund. Thanks for the help, I bet almost the total of what they asked for a product and wait almost two days to see if they sent it to me but my offer was only finished, and in less than a minute they say it was already sold. Also ive come up with the conclusion that they have people buying the items and keeping ur money and product! When you make a sale, the order total becomes a permanent part of your unadjusted gross payments for the year. Most of the times, one of them will buy it. This may include limiting your account access and/or taking other corresponding actions as determined by Mercari in its sole discretion. They have refunded me 100% of my money 100% of the time (at least 15-20 times) that I have opened a return for silver that was fake and included a few pictures of the acid scratch test results. It went well, so when shen offered on another, I agreed and she claimed it was not up to par with her standards. The Mercari system has a set up were if you dont rate after 3 days of the purchased item it will rate the seller for you. I guess as long as Mercari keeps letting them get away with it, theyll keep doing it. That one package that had been temporarily lost? Press question mark to learn the rest of the keyboard shortcuts. Still getting the run around! Shipping yourself via Mercari can be beneficial if youre looking to save time and money. Really, couldnt have told me that before?! The short answer is yes, Mercari is safe for both buyers and sellers as long as you follow their marketplace guidelines and know the signs to look before dealing with any seller or buyer. ", https://www.mercari.com/help_center/article/235/. To avoid cancellations, we ask that sellers keep their listings up to date and ship orders as soon as possible. My only complaint is if a buyer leaves a review and the negative reviews isnt valid. I use Marketplace on Facebook and get paid through messenger instantly BEFORE I ship the item. A lot of scammers on there. I was feeling hesitant due to several negative comments I read earlier, and reading yours convinced me it was a bad idea. After 3 days with no shipment notice, you can cancel. Just had on the news 2/12/2020 where a guy was shot during a sale meetup. (Im a little picky about clothes I dont care to wear obviously used things because you never know where they came from or in what conditions they were kept in.) Absolutely true. Im looking for somewhere else to sell. Tried on several times to make purchase. Hopefully you were able to get reimbursed at least. After the first time I bought a fake products and went through the process of returning it which still is incomplete I discovered that there are no repercussions for vendors who sell false items nor does your app take any personal responsibility for allowing them to do so but rather it is the customer who is punished for using the app and receiving inaccurate product. what am i missing, I had a sale- they wont transfer my little bit of cash Ive had to tell these idiots for 3 days help me correct the info or do my transfer; they wont so theyre basically also keeping my money. Thanks to Mercari, Im finally able to go back to all cotton Levis, which have always fit me like no other jeans that Ive tried. Taking the item had been shipped the rest of the lot hed already asked for times, one of Local! 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