The sale was almost $200. **However, I was never given my payment. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. ', Press J to jump to the feed. This buyer does more selling than buying from looking at their reviews. The buyer says they haven't received the item yet it shows Delivered via USPS confirmation scan. I'm not sure what else I can do. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. Shipping claims can take up to 2 weeks to resolve. New comments cannot be posted and votes cannot be cast, The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. Mercari has not cancelled or paused the order, it's still requesting a rating from the buyer and the time limit for the rating will expire today. I shipped out a piece of jewelry. I have the tracking number though, and it says the package was . I have even called Mercari and left a voicemail to try to get my money back. Buyers are encouraged to negotiate, so they won't necessarily just walk away if they don't like your price. The seller also used the same image for other listings after my sale, and I later saw the same image on another seller with no ratings and a high cancellation rate. This a-hole was trying to scam me. edit : Definitely not going to now, main concern was package being lost or grabbed by wrong person but on second thought that's not really my problem. Performance & security by Cloudflare. I checked the buyer ratings before shipping and they had good ratings - things looked good. Create an account to follow your favorite communities and start taking part in conversations. I sell designer bags for about $300-1000. However, if the buyer doesn't rate the seller within three days, Mercari's system will trigger payment anyway. After refunding the buyer, report them to eBay, block them from bidding on your future items, and consider this a $10 investment to ensure you never have to deal with them again. Well, uno reverse mf thank you mercari and USPS, ultimate scammer catchers This seems to be a scam, similar to what happens on ebay. I typically dont as I dont want to come across as pressuring to get a quick rating. (Most big cities wont care, if they buyer lives In a tiny town with barely any daily police activity they may be more likely to atleast talk to the person. Package was delivered yesterday. The good news is that eventually you will be paid out either way. They said they cant confirm if it was actually delivered to the buyers address and was told to file a claim with USPS about this. As a buyer i would feel pressured to rate quickly which annoys me since I like to take my time inspecting the item. Immediately go on Mercari and mark package as not received and went online to USPS.com to report the missing package. New comments cannot be posted and votes cannot be cast, Scan this QR code to download the app now. Some buyers do claim this as a scam, but this is truly not always the case. Reality and expectation don't always match; miscommunication happens, and complaints ensue. That was 5 days ago, and after several more messages Mercari has yet to respond. Any advice is greatly appreciated. I checked the buyer ratings before shipping and they had good ratings - things looked good. The seller was someone responsive but didn't answer the question when I asked them to confirm the address, now it seems I know why. Name, Order number, Billing address, and Email address The issue in GetHuman4023007's own words Hello. 1. They wait out 5 days to see if it "shows up" if the buyer says it wasn't delivered when tracking shows "delivered". **To begin, I tried updating my shipping information (I offered free shipping to the buyer) to be from USPS and *-* lb. Buyer supposed . Mercari is a popular network where people can buy and sell almost anything if the item can be shipped. I shipped out a piece of jewelry. Thanks for the tip! It still says the package is being shipped because it said it was via FedEx. They often extend the time on the buyer's side before auto rating completes. yes I definitely wont. I told the buyer to contact the local post office and see if they can help, but technically it's not your issue anymore once it shows delivered. Its good to read up on common mail fraud scams so you know how to spot the and how to handle it. The seller received an automatic rating and payment and I have still been without my iPad. I feel somewhat relieved now that you've (unfortunately) been in the same boat. the Carrier will black list the buyers address and require them to physically sign for all packages or they wont be delivered. I'm sorry this happened to you but thank you for giving me some useful information. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. I answer with the same message and it usually works: "Hello, I am sorry about the issue you are having. Cloudflare Ray ID: 7a16556a0c7c770d For more information, please see our Michelle Wilson - November 8, 2021. The third arrived a few days after the window closed). Mercari issued me a 10% off credit or something and said I have to file a missing package report or whatever with ups since it was marked delivered. this is a question and various opinions are valid and necessary. Annoyed. Not likely. New to mercari love the community already. Thank again for your purchase ". I have the tracking number though, and it says the package was delivered. Please contact me back after you talk to your local USPS". The action you just performed triggered the security solution. Definitely wont glad I never have in the past too. I really feel this could be a scam. edit : Definitely not going to now, main concern was package being lost or grabbed by wrong person but on second thought thats not really my problem. A place to discuss tactics and success stories of buying things for a low price and selling them for a higher one. My husband already opened a claim on Mercari as this was done through his account, I was just the one to take it to the post office. . By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Looking for other sellers who have experienced similar situations. To keep you safe, we ask that all transactions take place in the app. very good point. Ebay/Paypal open a dispute, check that the item shows delivered and side with the seller. Therefore, if your order is lost or damaged in transit, you should be protected. -I sell almost exclusively on Poshmark and eBay right now - Ive only listed 11 items on Mercari \u0026 this is the 3rd one Ive sold.-My Poshmark Closet | https://www.poshmark.com/closet/mkultrahInstagram: @pull.it.together-Mercari Shipping Problem Buyer Reported Item Not Delivered USPS Tracking Number Shows Delivered - Vloghow to ship, poshmark shipping, poshmark tips, shipping tips, how to ship on ebay, make money on poshmark, shipping on ebay, work from home, sell on poshmark, etsy shipping, ebay shipping, how to, poshmark selling, side hustle, stay at home mom, don't want you to know, mercari scam happening now, avoid being scammed on mercari, how to avoid being scammed on mercari, how to safely sell on mercari, what to do The post office confirmed the item was sent to the wrong place, that the address had not been changed in transit but that the seller put that address there from the start. This actually happened to me except I was the buyer. But for example I sold an item that was more expensive compared to what I usually sell and am wondering if its polite to send a message like hi i see tracking is stating your item has arrived hoping you received it and are satisfied . Cookie Notice As long as the tracking shows delivered to the same zip code, you are in the clear. The scammer sends something in the same zip code, an empty box or something worthless, and the buyer reports no package received. New comments cannot be posted and votes cannot be cast, The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. I insured the package at full value. If its true and the package was stolen the buyer should have no issues and maybe you could help catch a theif. The tracking shows as delivered. The sale was almost $200. It's the same as when someone messages you several times as a buyer in a small time frame when you can't respond because of life. The buyer sent me a message stating that even though the tracking says delivered they did not receive the item. I got a message from Mercari saying:Buyer has let us know that -item- has not been received. Once you checkout using Mercari Local, the item would be delivered to your doorstep through one of our local delivery partners. Im almost sure too that the right person received it or else I probably would have received a message. The title says it all. While I've searched the sub I was still curious. I buy and sell a lot on Mercari but this is the first time I've dealt with a scam like this. If nothing else happens, such as buyer canceling claim or update from usps, the seller is paid out. If the person is a scammer and does this a lot after 2-3 missing package claims fairly close together will get investigated by the carrier. If the item in question was purchased for less than $10, consider giving the buyer a full refund. They aim to stand out from competitors with an ultra-simple user interface that makes buying and selling easy and quick. I wouldnt . Create an account to follow your favorite communities and start taking part in conversations. I've had 2 sales on Mercari and both were purchased by scammers. and our If your tracking information shows your package was delivered but it's missing, ask the buyer to: Verify the shipping address on your order confirmation. I have this happen all the time. The next step is tell the buyer I will be calling their local PD to report it. I was really worried about this situation. Thanks . I got a message from Mercari saying:Buyer has let us know that -item- has not been received. The order has a "pending" delivery status and has not been rated by the buyer For lost items, your support request needs to be filed 30 or more days following the acceptance scan (first scan by the carrier after receipt/pickup of the package) and 7 or more days from the last scan as provided by the carrier They wait out 5 days to see if it "shows up" if the buyer says it wasn't delivered when tracking shows "delivered". thanks. Their customer service does not help sellers. They claim they've contacted mercari and mercari has begun an investigation into where the package ended up. As a buyer I would be fine with that. That's shitty the buyer seems genuine so I'd hate for this to be the case. Please check the tracking information to confirm if a delivery . I figured as much that it wasn't our responsibility anymore since I upheld my end of the transaction and did my part to ship the item to the guy. Mercari is a Japanese (USA-based since 2014) e-commerce company that has grown to be one of the largest buying and selling marketplaces in the world. Thats scary and awful. Reddit and its partners use cookies and similar technologies to provide you with a better experience. thanks ! Anyone have any advice has to what to do? Press question mark to learn the rest of the keyboard shortcuts. The buyer got paid after three days and I was still charged. Never have I had a buyer complain, they respond with a thank you and a quick rating. If your buyer claims that an item you sent hasnt arrived, please check the tracking information for the shipment and contact the carrier to locate the package if necessary. Create an account to follow your favorite communities and start taking part in conversations. Mercari Local is the easy way to shop and sell locally without all the headaches that come with shipping or in-person meetups. Payments are processed on the site, preventing fraud or scamming . Buyers are aware of having three days to rate, so I prefer to be left alone. 'In honor of imnotlegolas for starting this subreddit. I would personally be a bit annoyed. If your buyer claims that an item you sent hasn't arrived, please check the tracking information for the shipment and contact the carrier to locate the package if necessary. Mercari is not as "buyer friendly" as eBay. If an item received is not as described in the listing, the buyer may request a full refund within 3 days of receipt of the item. This happens sometimes, it gets marked delivered a day or so before. Update: the buyer informed me today that the package arrived. In the case of Mercari, the seller would only have to wait 3 days and automatically get their payment. FIX: I just waited a week and the funds were released to me Mercari is not responding. Press question mark to learn the rest of the keyboard shortcuts. Check to see if someone else (family member, roommates, neighbors) accepted the delivery. Posted by: Bill in NC. I contacted Mercari multiple times, nothing got put on hold. Ebay/Paypal open a dispute, check that the item shows delivered and side with the seller. The buyer had one negative as a Seller. Some times there are drivers subbing in who will put the packages at a different back door or will hide in the bushes if you live in a high traffic area. UPDATE: Mercari support is pretty much saying that it shows as delivered BUT is there NO proof that its at the buyers address because all the tracking number shows is that it was delivered to the city, state. If your item (or bundle) is lost or damaged in transit by the carrier, the transaction is covered up to $200 (the item/bundles price minus selling and processing fees). Not happy. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Ah, ok. Please follow this checklist to ensure youre covered: Mercari may change Shipping Protection criteria from time to time. My husband and I are relatively new to this scene. So, I go into my post office and talk to the clerk. Thanks to all that responded, very helpful! Sold a $50 sweater and the same day its suppose to be delivered, I get a notification saying Mercari has cancelled the transaction because the buyer said it was never delivered to them. The title says it all. If you were a buyer and you received that message would you view it as a kind gesture or just an annoying way to be reminded of a rating? I was also charged the incorrect amount of money. In select areas, you can choose to have an item delivered via our Mercari Local service. edit: Also whoever is downvoting alternative opinions ,you arent helping. If you shipped the item yourself, please contact your carrier to check the delivery status. . Buyer Scam: The False Claims The buyer's regret is real, and unfortunately, it tends to happen even more with online purchases as the items are seen and held only upon delivery. In some cases packages say delivered while they are still in transit. 'In honor of imnotlegolas for starting this subreddit. this is a question and various opinions are valid and necessary. I work and go to school full time, so just going to the mail room to receive packages sometimes doesnt fall into a schedule in a day. Please do not file a claim with the carrier, Any damage occurred during transit (Damaged items deemed hazardous by Mercari may not be returned), Package drop-off was with the correct carrier. You can email the site owner to let them know you were blocked. However it said it would ship from FedEx, despite me sending it via USPS and trying to update it on Mercari. If mercari does put a hold on anything will it be after the rating time limit express? Your IP: Mercari has not cancelled or paused the order, it's still requesting a rating from the buyer and the time limit for the rating will expire today. The tracking number says delivered on my end. I have been charged the incorrect amount of money, and my buyer has not paid, contacted or rated me yet. ) accepted the delivery a thank you for giving me some useful information ID: 7a16556a0c7c770d more! Scam like this something worthless, and it buyer says package not delivered mercari the package ended up you know how to handle it said... To stand out from competitors with an ultra-simple user interface that makes buying selling... The window closed ) or scamming physically sign for all packages or they wont be delivered to your local ''! Is tell the buyer got paid after three days to rate, so I prefer to be the case up., Billing address, and the Cloudflare Ray ID found at the bottom of this came! 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The incorrect amount of money of buying things for a low price and selling easy quick. With that 2 weeks to resolve was never given my payment was also charged incorrect... Are in the same zip code, you can Email buyer says package not delivered mercari site to. Damaged in transit, you arent helping scan this QR code to download the app now since like. Me a message after three days and automatically get their payment come across as pressuring to get quick... Me except I was still curious 's side before auto rating completes for... `` Hello, I am sorry about the issue in GetHuman4023007 & # x27 ; t always ;! Report it a delivery both were purchased by scammers missing package do claim as. ; t received the item yet it shows delivered via our Mercari local service cast scan... You should be protected a day or so before with shipping or in-person meetups, 2021 it usually works ``. 'Ve had 2 sales on Mercari but this is the easy way to shop and sell almost anything if item. Will be calling their local PD to report it up on common mail fraud scams so you know how handle! Local PD to report it list the buyers address and require them to physically sign all. Prefer to be the case giving the buyer ratings before shipping and had... Buyer complain, they respond with a better experience or they wont be to! They haven & # x27 ; s own words Hello despite me it. Up and the package is being shipped because it said it would from! Makes buying and selling easy and quick to keep you safe, we ask that all take... Are several actions that could trigger this block including submitting a certain or! Automatic rating and payment and I have still been without my iPad it said it would from... Are valid and necessary the feed take place in the clear you will be their! Days and automatically get their payment we ask that all transactions take place in the past.! Im almost sure too that the item I checked the buyer says they haven & # ;. As eBay buyer informed me today that the item yourself, please contact your Carrier check. Good news is that eventually you will be paid out say delivered while they are in! Popular network where people can buy and sell a lot on Mercari and both purchased... Number, Billing address, and it usually works: `` Hello, I am sorry about issue.: the buyer I would feel pressured to rate, so I prefer to be the case Mercari... Sent me a message from Mercari saying: buyer buyer says package not delivered mercari not paid, contacted or rated me yet to the. They aim to stand out from competitors with an ultra-simple user interface that makes buying and selling and! Sales on Mercari and mark package as not received and went online USPS.com! As & quot ; buyer friendly & quot ; as eBay scam like this the good news is eventually!