Hmmm.This provider lists a day 2 covid test on their website for just under 5gbp, however it is "sold out".I wonder if this is to try and trick the government website that by default lists test providers in order of price. On a macro level, it appears to make a mockery of the governments Covid policy for people returning to the UK. Dante Labs refunded RW following intervention from the Observer. No reply on the emails and call has not been answered after several days it just disconnects. We also ensure all reviews are published without moderation. We use dedicated people and clever technology to safeguard our platform. Could not reach an operator at their call center, emails not answered. This is a laboratory analysed test and not a rapid antibody home test which have to date been rejected by the UK Government due to the failure to meet guidelines set out by the MHRA. I have received no response to several requests for a refund. Companies that find themselves unable to cope with the demand frequently claim government-approved status. How many stars would you give atruchecks.com? Suggested companies are based on peoples browsing tendencies. Follow our simple instructions to take your sample and post back the enclosed prepaid envelope to our accredited lab for processing. Have written and called multiple times and never an answer on the phone or written is same old we are busy, working on it. Important Note: This test should not be used if you are worried that the symptoms you or a loved one are currently suffering with are caused by coronavirus. to confirm my contact no -) Hope Atrucheck have informed them at least. Please avoid this company. They are also the so called cowboy firm, which advertises one test price and increases the final payment once youve filled out your details. I ordered a home day2 test kit, and received a few days later an open box (which was not inside an envelope). In June 2021 I booked a pcr testat Luton airport with Atruchecks, however i was charged for two tests. They have provided only a email to contact them but they haven't been replying properly instead of an automatic mail. I have seen fraud company's in India but wondering is it the same in UK also. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. South Ruislip testing results are released on the same da. However, providers on the list have merely self-declared they meet minimum standards, and the Department for Health and Social Care (DHSC) states it does not endorse any of them. The DHL tracking number provided by Atruchecks is not valid and not recognised by DHL.I have made countless phone calls only to be answered by an automated system.I have sent emails requesting for a refund but still haven't received any response.This is a complete rip off and government needs to take action and force Atruchecks to refund customer for non-delivery of service. Had to go for an expensive express test. I received the test kits on day 5, sent off on day 5 and 8, and then never received any results. The fact is that we are forced to purchase these tests from unreliable companies whom are simply making massive amounts of a global pandemic. Spoke to two employees at Eurofin who stated there was nothing they could or would do and to contact Atruchecks who we were unable to reach. 4 unanswered complaint emails - this company is an absolute sham - do not use! Your experience matters. Provide all computer IPs and any digital data in connection to cyber abuse and harassment to secure a prosecution, to the Metropolitan Police, for a full investigation.For the avoidance of doubt, all customer enquiries will be answered albeit there is high volumes but any abuse will not be tolerated. You must purchase one test at a time but please change the name of the person being tested each time. Over 600 tests. Email us with the subject header as RESULTS UPDATE2. DO NOT use this company!!! Paid 99.00 for the kit and express delivery.. and they are a government approved provider.do not trust them as you will loose your money. It goes against our guidelines to offer incentives for reviews. Avoid this provider of COVID-19 testsDHL failed to deliver the test to a safe place and asked me to ask Atruchecks to raise a complaint with DHL. I have also just received an mail from Randox stating that they have not received my swab. Booked day 2 & 8 tests before travel to the UK that never showed up. We wish to reiterate to provide reassurance and full transparency to our valued customers that this is not the case and we are working incredibly hard behind the scenes to provide the best possible service that you expect from us, in these challenging times. Your experience matters. I have received no response to several requests for a refund. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Fraud.Paid over 200 for 2 x Days 2/8 tests. Your home sample kit will allow you to take the test in the comfort of your home. I really want someone to investigate the company,- covid test kits provider, and take an actions .On behalf of my husband who is very upset now because of not receiving the covid test kit from "atruchecks "' loosing 106. I have been in the UK for 3 days and have been trying to contact them since my arrival. Join the 1,619 people who've already contributed. I paid 121.99 including postage. On a personal level, its a waste of 58, he writes. The results (and certificate) will be emailed to you to the email address you have registered. This is an important test that gives you an insight into things you can change to make you happy and healthy. I looked everywhere for a phone number, but I couldn't find it anywhere, and definitely not on their website. I viewed the gov.uk website and selected one of their recommended testing company - Atruchecks. The consequences for those who dont receive their kit or results are potentially serious as the 10-day quarantine on arrival from an amber-list country can only end on submission of negative day-two and day-eight tests. The stuffs are so professional. I did not receive my passenger locater number after buying my test and emailed them. Had the audacity to run for a seat in Parliament 7yrs ago FFS I shall sue HM Government for negligently approving this crew. The best was advising to make official complaints to CMA and claiming your money back through the bank. Your experience matters. For COVID-19 Fit to Fly tests you must attend one of our partner clinics for our trained collection officers to take your sample. Terrible - the activation link was't sent until 3 weeks after the test completing defeating the purpose of it. Results can take up to 48 hours but for our South Ruislip the results are released the Same Day Before Midnight. AVOID THIS SCAM COMPANY! I spent a total of 106 on the kits. No reply on the emails and call has not been answered after several days it just disconnects. From TrustScore to star rating. I strongly recommend people use other test providers. We would advise you to do your day 2 test as soon as it is with you. Test taken in person at test centre in Solihull 03.06.21. No answer to the helpline, no answer to emails, its like they dont existmaybe never existed.thieves. Avoid at all costs. What shocks me the most is the blatant and wilful disregard. I really want someone to investigate the company,- covid test kits provider, and take an actions .On behalf of my husband who is very upset now because of not receiving the covid test kit from "atruchecks "' loosing 106. 2023 Trustpilot A/S. Join the 1,619 people who've already contributed. Join the 1,620 people who've already contributed. Not only did I have to pay for a new ticket, I had to pay for new covid tests, cost to store luggage, taxis back home and back to the airport again. How many stars would you give atruchecks.com? Had a positive test but did an NHS test, negative! All Rights Reserved. Eurofin are still offering testing at this location. !This is a supposed government approved company. I had to get extra covid test kits because Atru checks didn't deliver, I ordered day 2&8 test kit package and paid for express delivery however i didnt receive the kit because of my fail to provide the correct address . Suggested companies are based on peoples browsing tendencies. I purchased Day 2 & 8 tests and I have never received them. We promise to answer all queries at the earliest convenience. They do not answer phone calls or return emails. Atruchecks, which offers tests for a range of health conditions, was founded by Laween Atroshi, Labour candidate for Surrey Heath in the 2015 general election. How?? The DHL tracking number provided by Atruchecks is not valid and not recognised by DHL.I have made countless phone calls only to be answered by an automated system.I have sent emails requesting for a refund but still haven't received any response.This is a complete rip off and government needs to take action and force Atruchecks to refund customer for non-delivery of service. I emailed Atruchecks but am yet to receive a reply. It was immediately taken care of and within less than 24 hours I had my negative certificate. Customer services is non-existent. No replies to emails, phone calls unanswered. DHL was contacted too, but nothing was ever received to start with. If you see this don't book any sort of test with them, it'll never arrive and they'll blame delivery failure on the bank holiday. At best it could be said that they provided a reference for my passenger locator form but nothing else of value. Include an address and phone number. now numerous emails to this test centre no tests for day 2 or day 8 no return correspondence 110 notes down the tube ATRUCHECKS an absolute disgrace and should be struck off any list The Government put these parameters in place civil service are paid . All rights reserved. Some big kickbacks for sure. They were quick to respond and resent my confirmation email. Finger-prick blood. My wife and I booked Day 2 tests for our return home - 'NO HIDDEN COSTS' they say - but only when you've spent precious holiday time filling in all the detail do you learn it's an extra 15 each for simultaneous delivery of tests to your house. Its fraudulent company, a big scammer.ITS BEEN 3 MONTHS, NO KIT ARRIVED AND NO REFUND. Despite I paid 14.99 for Express Delivery, the parcel arrived 5 days later (Tuesday), when I had already left the UK.I've reached out to Atruchecks 3 times through their customer portal, I've sent 2 emails to Atruchecks' customer service in the last 8 days, and they don't even have the common decency to reply to me. Please do not chase results before 10pm as we cannot expediate any samples. Company said I would get refund within 28 days. If you didn't receive your kits (or if the results arrived late) the service you paid for in no longer fit for purpose, and you have the right to get your money back.Call your bank, explain the situation and start a chargeback claim. - This test is for, and to be used by,people aged18 years and over. . In your kit there is an opportunity to record the date/time of the swab. Find out how we combat fake reviews. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. Lowest cost test is "sold out". They cost 92 each plus postage, never arrived, and Atruchecks failed to refund us. Atruchecks did not respond to a request for a comment. I pointed this out via email and received an automated response indicating that they were very busy and would get back to me. I have not yet heard back from them since (despite a week having already passed) their customer service is non-existent. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Avoid them, and choose another supplier. I booked my Day 2 & 8 and my Day 5 Test and release tests with this Government Approved Testing Centre. You are entitled to formally complain by emailing us with the subject as 'complaint' should you not be happy with our service and we will investigate all complaints. very bad customer service Results are next day before midnight. Nobody was picking up the phone at Atruchecks's helpline or responding to queries sent to their "help" or "complaints" email addresses. It wont surprise anyone who does a google that the CEO is active in politics and has an NHS background (maybe even current) I guess they will be selling lateral flow tests for arrivals soon. I have booked my Day 2 and Day 8 tests with them, It is my day three and I have not got the day 2 test. All reviews since June . Surely this is THEFT!!! We use dedicated people and clever technology to safeguard our platform. It goes against our guidelines to offer incentives for reviews. In the end I gave up in frustration. I did not get it at all. My husband and I needed Day 2 tests for our return to the UK. This indicates that you have been infected by the virus at least 14 days before the sample was taken. Here are 8 tips for writing great reviews. That is so outrageous - I am a student and I cannot afford to pay for somebody else's mistakes and incompetence! Ordered 2 sets of day 2 and 8 tests. 24/7 trustpilot 5-star help line not taking calls any more. The 4th does not even have a valid DHL tracking number.Upon purchase, it explains that the process of delivering the package for testing will be explained in the kit.After registering the Kit, which is a Randox test kit, I discovered that the nearest Randox Dropbox was more than 100 miles from where I was staying, Tried to call them several times and wrote diverse emails for advice. This order was done on May 27th2021, the kit ordered was planned to be delivered at the latest for day 2 on May 31st (or June 1st due to Bank Holiday). I have requested a refund from the credit card company and am booking a same day results service. Ordered covid tests. We also offer home or workplace visits by a qualified nurse. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Their day 2 test for an amber arrival with double vaccination arrived via DHL at a premium cost on time and was sent recorded delivery back to them, despite daily chasers the result still has not arrived back some 4 days later and I have no idea how to call them.update: 15days of emails went unanswered..refund request unanswered - apparently the NHS Track and Trace were prepared to let the tax payer fund a replacement due to Atruchecks failures, but wont take action against them - they could be removed from the list if they continue to fail..but now the travel changes mean the opportunity to rip off travelers for pcr tests never done / sent / etc. Would not trust them with anything at all. For example, CS00893971. It has also been removed from the government list of approved providers. You will receive an email from us updating you on your results. I have been in touch with close to douzen of emails, requesting to discuss a refund, all ignored, there is no phone number to contact them.Avoid at any cost. Can't immagine how this atrucheks are accredited by GovernmentTotally frustrated and disappointed! I have ordered a Day 2 and Day 8 kit prior to my arrival date in UK on 22nd September. Be aware this company will likely just take your money and not deliver anything. Amex dispute raised to try to get my money back. I emailed Atruchecks but am yet to receive a reply. A negative result indicates that you have not been infected by the virus. I waited for 3 hours at their site. We saw no mention of this on the website! Similar to everyone else, ordered Day 2 and 8 tests. I have now read hundreds of reviews describing similar experiences. No response to multiple emails or calls at number listed. Phone call directs to Email and booked day 2 and 8 tests way before my travel, to make sure it comes - they said it is shipped and provide a tracking number, which is not trackable. Tests were a day late arriving, then day 2 then results came on day 9 after they said they would be ready by 10pm the day after I submitted my tests. After more than a dozen reminders over the past 8 months I still have not received a single call back or direct correspondence from a person and no refund. I booked an on site day 5 test to release with atruchecks. Payments made on debit or credit cards may be recoverable from the issuer, but flights or appointments missed because results failed to arrive in time would not be covered. 3. Covid19 testing, Coronavirus testing. Shocking service. How does a company tasked with doing these right thing at such a critical time do the exact opposite and seemingly get away with it??? Don't buy from these guys. Covid tests never came, didn't want to refund money, after 6 months of arguing with credit card company eventually got my money back. please avoid. No information on DHL's website despite Atruchecks saying it's been shipped. It goes against our guidelines to offer incentives for reviews. For COVID-19 Fit to Fly tests you must attend one of our partner clinics for our trained collection officers to take your sample. If visiting a partner clinic is difficult for you. Your experience matters. I ordered the Atruchecks day 2 and 8 postal PCR kit on 27 May 2021 for 99 that never arrived. Contacted with 1 days notice that the Glasgow testing office was closing, requested refund on same day. I have had a very bad experience with Atruchecks. | Read 1,041-1,060 Reviews out of 1,531 After the calculation, a TrustScore is then visualized into a star rating from 1 to 5 stars, including half stars. Required on or before day 2 entry to the UK and day via home sample collection. 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Other kinds of reviews no information on dhl 's website despite Atruchecks saying it 's been shipped passenger locator but... Guidelines to offer incentives for reviews gov.uk website and selected one of our partner clinics for our south testing! Released on the website hours i had my negative certificate also been removed from the.!