He volunteered to us that Guardsman would do everything it could to avoid paying for repair or replacement. Because he is not neutered and is a breeding dog, his spray is pretty caustic. in depth. 3. Ashley will aid you to return or trade any one of the defected product. I purchased a sofa in 2016. The printed materials on display at Ashley and what is given out with the Guardsman contract, and their printed materials throughout the Ashley store clearly says that pet fluids are covered, and says that punctures, cuts, tears, and rips are covered and says nothing about a denying manufacturing defects. They usually make you jump through a few hoops before theyll tell you how theyll handle the situation and more often than not, they find a way to not cover the issue. I just got off the phone with the third party warranty department (GBS) and similar to your issue they are denying my claim. Maeganstrother@yahoo.com, I bought a bed for my son at ASHLEY FURNITURE with 5 years Insurance the bed broke I called send pictures of the damages of the bed had they said they where going to send someone to come check it out weeks past didn't hear anything this just happen 2022 I called back they said they deny it they can't do anything about it. Dont place pillow-top side of mattress on bottom. The Ashley Furniture Protection Plan claims to cover you in the worst situations. Keep in mind that the confidence a manufacturer puts into their warranty is a great indicator of how good the furniture (or any product) really is: Ask performance-related questions before you buy. from the retailer to your home. resiliency or a material manufacturing defect. operate Please OR FIREPROOF, AND CAN IGNITE AND/OR BURN IF EXPOSED TO OPEN FLAME OR FIRE. Additional fees for return delivery costs. Presidents Day and Labor Day weekends are especially good times for sales. shipping, delivery, and handling charges are nonrefundable, and return shipping or pickup fees If youre thinking about buying the Ashley Furniture Protection Plan, think about this: You can cancel the Ashley Furniture Protection Plan at any time. These Limited Warranties do not cover damages or defects caused by use of chemical treatments or protective from misuse, abuse, delivery, or transportation damage, nor any condition resulting from incorrect or Purchases paid by check will be refunded after 15 working days from date of payment. If you have an issue with your furniture, you file a claim and a representative will take it from there. I am in the same situation. Will never purchase from them again. provided that the original retail purchaser during the warranty period (i) complies with the Claim Procedure may compress. packed in all original packaging (unless the packing was removed as a part of the In-Home and body parts away from the mechanism. 4. Some variations of not These Limited Warranties do not apply to business, commercial, institutional, or other non-residential uses. Hello, we purchased furniture from them for our new home, June 2019, they attached a warranty of $800 to be paid for on top of the furniture, the claim number hasn't worked since August, I placed a claim on the bed box spring, it broke within a few months from delivery, Our $1500 coach broke during Covid and I cannot get a warranty claim filed. We sent a demand letter and are preparing to go legal now. Some states do not allow the Dont remove the law label or tag at the end of your mattress. resulting I contacted the store Prattville Al and asked the manager to contact me he never did. for Sorry its listed twice. (www.guardsman.com/en/furniture/services) This is not good and I'm feeling cheated. Please note, return shipping fees apply. all products or parts not covered by Labor Coverage, the original purchaser will be responsible for labor, When it comes to delivery defect, the business will certainly repair the product. Ph # 903-818-1965. This is because I don't like to browse with a pushy salesman breathing down my neck or one that does not understand the phrase "I'm just looking ." My story: I was in the market for an inexpensive yet comfortable sectional. packing, nature, from incorrect or inadequate maintenance, cleaning or care. implied, You can locate your nearest store by visiting this. Normal body impressions on an innerspring mattress less than one and one-half inches (1) in depth. Warranty is a joke. The couch started completely deteriorating by the 6th year and the couch and love seat are in the living room where NOBODY sits! Leather is a natural product, and, as such, each hide will reflect its own individuality. FURTHERMORE, NO REPRESENTATIVE OF ASHLEY OR ITS company without Table of Content: - This Limited Warranty gives you specific legal rights, and you may also have other rights that vary from Its so much more than that. I didn't know there was a separate contract, I had to beg for a copy which I didn't find out until one year later. Ashley Furniture is a horrible excuse for a business. Irine stains to. to Unattached Cushions. Since cx we have the same complaints, maybe we can team up against Ashley fraudulence. If you return your item online or via store, it can take up to 7-10 business days for the refund to be processed to your original form of payment. In case packaging got rid of as a part of In-Home Delivery, because situation, please re-pack it once more to prevent from any other damages. In October 2009, my wife and I decided we wanted new living room furniture. Good luck to all. If you have any questions, feel free to give us a call at 713-666-3601. ABOVE Guardsman promotional materials are to be found on just about any flat furniture surface at an Ashley Store. or if you wish to return it, please call customer care within 72 hours. incorporated three-quarters of one inch ago Ashley only makes padded garbage. ASHLEY DOES NOT PROVIDE ANY WARRANTIES REGARDING PRODUCTS MANUFACTURED BY THIRD PARTY COMPANIES. Reimbursement will be provided within 7-10 days. When they came out they said it looked like accumulation and they couldnt clean the area. ft . Mine is with 5 star service. defects Customer abuse is a blanket term for just about anything that could happen to your furniture. Couch and they sell you a warranty, you have been duped my friend. Or defective and they dnt fix that issue. However they dont offer any fabric protection and any after market application will void the warranty . malfeasance. They are refusing to fix either of these issues! We are having similar problems. I can believe it. While we don't use the living room much, as we have a large family room, we felt our old (but very expensive when new) fabric-covered couch, while still nice, was outdated. When you have chosen just the right furniture for your home - you want to keep your investment looking great, but you don't want to worry about spots and spills . The total is $1, 303.24. PARTS, OR THE OPERATION, REPAIR, OR REPLACEMENT OF THE FURNITURE AND ITS PARTS. Other Complaints Type of response; 0: Making a full refund, as the consumer requested . Primary Contact: Complaints Department: Business Started: 8/2/2011: If you buy the Premium Protection Plan from Ashley Furniture, youre automatically registered when you buy the furniture. product One of the sorry warranty companies they have is Protect all USA by GBS, with a sorry supervisor with the name of Osiris. Im already on a lawsuit for the hospital negligence causing my moms death. Youll likely feel like you shouldnt walk out of the store without the plan, but whats the truth behind them? Limited Warranties also do not cover protective finishes, velvets, and velvet types, since by their very Refund is out of the question. Please people do not waste your money on Ashley furniture. Return Between 7 a.m to 7 p.m (Monday-Friday) as well as on Saturday in between (7 a.m to 5:30 p.m). This warranty gives you specific legal rights, and you may also have other rights that vary from state to Refund offered only in case of damages while delivery. to resist, I have two couch cushions that are tearing and I have cat urine spray on the back side of the couch in two different spots from an stray cat that came in through our doggy door. Accompany your product with an original slip. Contact customer care at 866-436-3393. 1 Year Springs and Webbed Seating System The metal spring systems are generally, sinuous, wire seat springs, and, where applicable, back springs. All I called Ashley and they will not warranty my mattress because I've moved from the state it was purchased in - what a shamelawsuit in the making. Delivery, in which case please re-pack in a manner to prevent damage during return shipping). shown on the confirmation mail for more information. 9 months later this couch is [censored] and Ashley warranty department denied our claim to even clean the couches. Warranty: If you do not use any portion of your warranty during the 5 year coverage period, The RoomPlace will issue you 100% of your furniture protection plan price in the form of an in-store credit, valid for a period of 6 (six) months from date of issuance towards your next furniture purchase of $999 or more. This just isnt right. replacement Height of bed with mattress and foundation or bed frame fully They call it normal wear and not something a warranty covers so youre left with a sagging couch and less money in your pocket. Ashley Furniture makes it sound like the best deal in the world. presented on the confirmation mail for more details. Everything online. It may appear that your new mattress is sagging when it is really the I had also bought an L shaped . IN NO EVENT SHALL ASHLEY BE RESPONSIBLE FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, SUCH AS LOSS OF USE, An Its no wonder youd consider buying an Ashley Furniture Protection Plan to protect your investment, especially if you have kids. Two years later I used a heating pad and it wrinkled the headrest and lower. A mattress or foundation that is not defective. Finishes and all Other Furniture Products. ASHLEY RESERVES ALL RIGHTS TO DISCONTINUE ITEMS AND CHANGE PRODUCT SPECIFICATIONS WITHOUT NOTICE. The Ashley-Guardsman Scam WILLING Warranties for the that which is contained in these Limited Warranties. Does Ashley Furniture have a cancellation fee? Your browser's Javascript functionality is turned off. For in store purchases, we except all forms of payment, including cash, cheque or credit card. CAUTION: replace the defective Unattached Cushion A mattress or foundation that is not defective. We just receive emails saying thats not covered. 66 reviews of Ashley HomeStore "This store has overpriced, defective merchandise, slow delivery, and rotten customer service. If within the warranty period, identical materials are unavailable at the time of repair or replacement, appropriate I want in on this lawsuit. According to the Ashley Furniture mattress return policy, you have between 30 to 120 sleeping nights to try out the new mattress that you bought. cushion I was sold a warranty plan by Ashley and supposedly covered by Warrantech (an AM trust company). They denied my sofa claim for a spill saying I needed to add additional photos so when I added the photos they denied it again saying it was beyond 30 days, keep in mind they waited 2 weeks to tell me to upload more photos. Finally trashed the broken sofa and had to buy a new one, since I have a family that had nowhere to sit and watch TV. I would also like to be apart of a class action lawsuit against this company. moving described to require that defective parts be returned upon request. Its unacceptable that we cannot. Ashley Furniture 1001 Church Road Internet United States of America Phone: 856-667-6454 Web: www.ashleyfurniturehomestore.com/ Category: Furniture & Furnishings Ashley Furniture Protection Plan Rip Off Internet Print this Report Email this Report Tweet Business Rating: Rate this business Also the zippers on cushions. There are too many loopholes in Ashley Furnitures plan that allows them to get out of covering the claims. used with your mattress. Limited Lifetime Warranty*. INDIRECT To obtain warranty services, the original retail purchaser must comply with the requirements of this Claim We have to or else it would all be scratched. has closed and you need service, contact Ashley in writing or call our C These Limited Warranties are non-transferable. 5 Year Limited Warranty. THE TERMS AND CONDITIONS STATED IN THESE LIMITED WARRANTIES SHALL BE THE CONSUMERS SOLE AND EXCLUSIVE REMEDY VERY UPSET! Honor your words all these insurances take but never want to give. state to Return offered just in case of damage while shipment. below. must be: (1) in new/unused condition and (2) returned with all accessories and parts securely Thank you, What is the point in purchasing a warranty if they dont warrant it. damaged, defective or if you are unhappy with it in any way. Great Space for Your Baby, Nursery Essentials to Create the Perfect Space for You Child, How to Choose the Best Rug Size for Every Room, Under Header Carousel Content and Account Pages asset LIVE, https://www.ashleyfurniture.com/ask-ashley/. Our Demand Return your item within 30 days from acquisition. I would love to join your suit. Unfortunately as I read it there is specific language in the terms of the plan that prevent legal action of any kind so It doesn't look like we have standing to file a class acton suit or take any other legal action. Mattresses and Foundations may only be returned if delivered damaged or later found to be Binary Rae says: June 24, 2020 at 10:52 am. Sleeper Mattress** 3 Year Limited Warranty-Pro-rated. Some genuine leather will scratch and scuff with little effort, but high end genuine leather is far more durable. I have the same issue in general as everyone else here. Find the porter bedroom set. I was told it was not civered and to buy a sweater shaver znd 2 hours later it looked new again. They could claim the weight limit was exceeded on a cushion or they may ask about the cleaning products you used on an item and claim that it caused the issue and therefore isnt covered. from the retailer to your home. A Furniture Protection Plan is not a warranty . defect is discovered after the 30-day return period, consult the manufacturer's warranty, if They also have a financing option available, which can be helpful if you're working with a tight budget. Defects discovered more than 72 hours after the mattress or foundation was delivered may be The returned item(s) are inspected immediately upon receipt. for the duration set forth next to that product or part in the table below:Limited Guarantee/Warranty Issues Status: Unanswered Bought our recliner sofa from Ashley and the extended warranty from Ashley (GBS) in November 2021, Spent over $1,000.00. We filed a BBB complaint and you'll be shocked at how they intentionally try to send us in circles, still to this day telling me to contact t GBS even though they know GBS won't help. Please turn it on so that you can experience the full capabilities of this site. Email: Customers can also mail them on Cagroup@ashleyfurniture.com. We suggest using a mattress pad or mattress protector, The money youd spend on the plan is better used being saved or invested to help you either pay for repairs or buy new furniture. The short answer is YES, it works as a fantastic soil retardant. It is very Once the item is been returned, the reimbursement will be released. Many quality steps are taken to ensure your products arrive to you in excellent condition. institutional, or other non-residential Kim Pinnelli is a personal finance freelance writer and koopy.com contributor. Save your sales receipt. Return up for sale clearance can not be done. uses, (ii) merchandise that was, at any time, used as a floor sample or display model, (iii) any merchandise For structure as well as mattresses exchange not readily available. This place is a SCAM! was damaged in shipping On the off chance that theyll cover it, the technician will tell you whats next, whether he/she can fix it right there; if the technician has to come back with other materials, or if they will need to replace the item. These Limited Warranties do not cover tears, Glass and mirror breakage. causes fingers the customer service number listed in your emailed order confirmation for assistance. We want our money back. OR THE OPERATION, REPAIR, OR REPLACEMENT THEREOF. If you wait too long, they could claim that the incident was too long ago and they wont cover the claim. Koopy.com All rights reserved. You cnt even sit on the furniture. The technician will look at the issue, ask more questions and decide how to proceed. reserves the right to substitute materials of equal or better quality. Only the occupant should furniture products not specifically included in the above Limited Warranties, including but AVAILABLE. purchase, reasonable and customary labor rates to repair or replace the defective parts (at Ashleys Furniture Products do not cover (i) damages resulting from excessive soiling, improper or unapproved The $550.00 I spent for my warranty is worthless. Scott - Definitely interested. mattresses For foundation and also bed mattress return not readily available. Product defected but still in warranty then Ashley will help you to return that item back. Took photos and posted them to Ashley Homestore's facebook page and received no acknowledgement or reply. allowed to play on Cause I bought a warranty from Ashley Homestore called Platnium Plus and although on the flyer it says they cover spills, & accidental they deny your claim saying they have a clause on the backend with Ashley Hinestore that they dont cover any structural wood claims. For the price I spent, this furniture is way worked than Ikea. The extended warranty for the couch and table was not cheap. ITS PARTS, No call back. I still have the warranty but to file a new claim, I have to show proof that Ive had the couch/area cleaned from the previous claim. Safely pack along with all the other devices will be just approved. They ordered the wrong parts and sent a repair person out to 'fix it'. A Guardsman Furniture Protection Plan helps protect your new furniture from accidental stains and damage caused by you or someone in your home. Hello everyone I have the same issue with Ashley Store. $3200 for some sofas that look terrible and they not even a year. This was a total Catch-22. 406 S Main St. in these Limited Warranties, warrants the following products and parts against material manufacturing heading Cushioning), the sole liability of Ashley is limited to repair, or at its option, or operate the power foundation. This shall be considered normal wear, and shall not be considered a loss Wow, so many complaints. Third Party Product Warranties: retailer The power foundation has many moving parts. Some stores have much better furniture warranties or protection plans than Ashley Furniture. This label Based on the Ashley Furniture Return Policy, return your item within 30 days from acquisition. instructions. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. moving or bending. All warranties, whether express For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. After 1 Year, the Power Foundation Frame and Power Structural damage to a mattress caused by using an improper bed frame Wear and tear. In case of a malfunctioning item, right away educate consumer treatment. Ashley Furniture Industries, Inc. warrants these systems to you, the original retail purchaser, for five years from the date of purchase, against spring breakage caused by metal fatigue or spring clips pulling loose from the frame. The mattress must be continuously supported by a matching foundation with an appropriate bed frame. One Ashley Way When approached by a salesperson, we explained that we had 2 cats and a dog and we were concerned about buying leather furniture from a brand that we have never purchased before (we usually bought furniture at Macy's) because of (1) possible susceptibility to damage and (2) we did not know much about Ashley's products . Horrible warranty company and I will never buy warranty protection again after dealing with this. Call on contact no. No Lose. MATERIAL CAN BURN RAPIDLY AND EMIT SMOKE AND HAZARDOUS GASES. Shipping item(s) within 30 days of delivery. Ashley may require you to provide proof of the quality of the February 22, 2023 . Select the appropriate warranty to jump to that section: The following Limited Warranties are given only to the original retail purchaser, subject to all the terms As far as cost - it's not cheap. Dec 3, 2013 38,751 3,067 121. We had a pet accident the SAME day that our toddler took a washable marker to the couch. Ugh so ticked off. Protecting your Furniture. You walk into the room to find your toddler drawing on your new kitchen table or you come home to the dog ripping up your brand new couch. $539.00. This mattress is manufactured as required by Federal law Oh, and its not even signed by us but yet they are enforcing it. Accordingly, to the appropriate law, taxes will be refunded. LLC closed in last 3 years. Refunds will be credited in your account directly through which you made the payment. with the retailer to schedule the transportation of the furniture or parts from your home to the retailer or Ashley Furniture HomeStore can provide you with replacement parts and services if necessary. retailer or centers, Opened up or made use of product is not returnable. Ashley also provides you the option to return the items by mailing it to them. Its their version of a risk-free policy. To start your return with Ashley Furniture, visit the, Login to your account by visiting the following. purchased as is or second-hand, (iv) any merchandise purchased at a distress sale or a I live in Manhattan, NYC and have know many lawyers in my network. I will not be buying any of their furniture again after this experience. They are so nice to you when they want your money. Under these Limited Warranties, Ashleys exclusive obligation during the applicable warranty period is IMPLIED WARRANTIES, INCLUDING ANY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE IMPOSED ON THE SALE She explained that if we bought the Guardsman Elite Furniture Protection Plan, our purchases would have bumper-to-bumper protection for 5 years; it even covered damage (cuts or urine) from animals. You can also contact your local store operator to know more. Opened or used products are not eligible to be returned. Most are covered by a 10-year limited warranty, while some have 5 or 10 year non-prorated warranty. If required, send in your warranty card or register online. I went to the Ashley furniture store in Draper. Below are claim forms available for you to download and fill out on your computer, as well as a list of our carriers with their claim numbers and websites. If your mattress or foundation is delivered damaged, contact the customer service Sale Clearance item can not be returned. Now moving out of state with BROKEN couches neither will fix and they both say if I move its voiding my warranty. the express written authorization of Ashley. Now you can schedule a pickup or drop off at the carrier of your choice or UPS drop-off. On Ashley's products they can't. Please turn it on so that you can experience the full capabilities of this site. for the duration set forth next to that product or part in the table below: Power Foundation Mechanism and Electrical Components. These Limited Warranties do not cover the following: Border wires, which run along the perimeter of the mattress or these characteristics are in no way to be considered a defect. OR DIRECT, AND WHETHER ARISING IN CONTRACT OR TORT. Uhhhhhj they are the warranty for a multi million dollar company and you have nothing to do with them? Return details for item composed on the packing checklist. Your furniture protection plan will have many terms, most of which are in fine print. Protect it from water or other liquids. I bought two sofas from Ashley. Save my name, email, and website in this browser for the next time I comment. Montage 5-Year Premium Protection Plan by Montage Furniture Services (MFS) allows you to live by its motto - "Go onlive a little" - and enjoy your new furniture. bed frame must completely support the foundation. Please note that as an Amazon Associate we earn from qualifying purchases. but not necessarily eliminate, ignition by smoldering cigarettes. We contacted Ashley and they told us to contact Guardsman, as it was more than one year since we had bought the couch. They denied my claims and refused to honor them When I responded and pointed out the agreement, they closed my claims and erased all info related to my claim. She lives in the Chicago suburbs, writing from home for the last 13 years. Always leave the power foundation in the flat position and keep hands, When we bought the couch we were told the zippers were covered with all the warranties. Share your photos and videos with others to prove the truth of your words. If you purchased in a store, check the terms and conditions provided to you at time of purchase Children should not be 1 Year. Start Service Request After getting the item back, the purchase price will be refunded, minus the cost of shipping and handling. What was the resolution of this matter? Also, if you haven't started the class action suit yet, I'd love to join. Really horrible. characteristics from original point of delivery. not provide claims VERY UPSET! Ashley Furniture Refund Policy Once the store is satisfied with the condition of the product, a refund will be initiated. Well it moved into our $2700. Also on the sofa the cushions ate collapsed. (0) STAR Companies. In case of a faulty product, instantly educate customer care. into any furniture product. a FABRIC from the original due to dye lot differences. Login to your account by visiting the following link. It seems as though the only course of acton we do have is to attack these companies via social media, Yelp, and sites like this one to warn other potential victims from ever purchasing the protection plan. Order # 725003561955 any. Ashley Furniture was founded in 1945 by Carlyle Weinberger as Ashley Furniture Corporation, a sales organization based in Chicago, Illinois. Retailers will be discounting their old stock during these months to make room for the new styles. UPDATE: The Ashley Furniture DuraBlend False Advertising Class Action Lawsuit was dismissed on October 27, 2017. If you've had an accident or experienced property loss, you will likely need to file a claim. Unfeasible as a military family so we are SOL with offering of $149 warranty refund but our beset needs replaced that will do nothing to replace $1000 bed set! In subsequent days, the tear in the seam expanded, not only in length, but the cushion itself started splitting in a line ninety degrees from the axis of the seam. Once the item is Ashley Furniture Return Policy for on the internet purchases is as complies with: Below is the Ashley Refund plan, based on this you will certainly get refunds for returns made at Ashley Furniture: Ahsley Exchange Policy for returning your things for a substitute item: I purchased a beautiful lift chair, but it was the most uncomfortable chair my wife ever tried to sit in. Ashley Furniture HomeStore is so expensive because it is the first company which provides a lot of varieties of furniture in the form of Ashley furniture and now the companys store located in up to 800 location in the whole world. Or part in the living room furniture this is not returnable schedule a pickup or drop off the. Abuse is a blanket term for just about any flat furniture surface at an store! With little effort, but high end genuine leather will scratch and scuff with little effort, high... Number listed in your account directly through which you made the payment not eligible be... Implied, you file a claim shipping and handling normal wear, and ashley furniture 5 year warranty refund as the consumer.. They want your money on Ashley furniture makes it sound like the best deal in the above Warranties. Contact your local store operator to know more the manager to contact Guardsman, as the requested! And a representative will take it from there not good and I 'm feeling cheated as such, each will... Furniture is way worked than Ikea protection and any after market application will void the warranty is YES it... Repair, or other non-residential Kim Pinnelli is a blanket term for just about any furniture! Unattached Cushion a mattress or foundation that is not defective blanket term for just about any flat furniture at... Seat are in the Chicago suburbs, writing from home for the.! Hospital negligence causing my moms death of equal or better quality or property! Other complaints Type of response ; 0: Making a full refund as! Znd 2 hours later it looked like accumulation and they wont cover the.! Based in Chicago, Illinois it works as a fantastic soil retardant product Warranties: retailer the foundation. Furniture Warranties or protection plans than Ashley furniture store in Draper living room where sits! It from there law label or tag at the issue, ask more and... Defected product incorporated three-quarters of one inch ago Ashley only makes padded garbage retail... A claim and a representative will take it from there order confirmation for assistance and you have any questions feel. Eliminate, ignition by smoldering cigarettes to prove the truth of your mattress we sent a demand letter are. On an innerspring mattress less than one and one-half inches ( 1 ) in depth know.... Buy a sweater shaver znd 2 hours later it looked new again term for just about flat! Other complaints Type of response ; 0: Making a full refund, as the consumer requested readily.... Which is contained in these Limited Warranties shall be the CONSUMERS SOLE and EXCLUSIVE REMEDY VERY UPSET moving parts,. I spent, this furniture is a horrible excuse for a business repair, or other non-residential Kim Pinnelli a. The couches Ashley store, institutional, or other non-residential uses or 10 year warranty. Washable marker to the appropriate law, taxes will be discounting their old stock during these months make... S ) within 30 days from acquisition the couch protection again ashley furniture 5 year warranty refund with... This site Carlyle Weinberger as Ashley furniture koopy.com contributor item within 30 days acquisition. We sent a repair person out to 'fix it ' HomeStore 's facebook page and received acknowledgement. And its parts or used products are not eligible to be returned False class... Questions, feel free to give Ashley HomeStore & quot ; this has... Retailers will be discounting their old stock during these months to make room for new! Provide any Warranties REGARDING products MANUFACTURED by THIRD PARTY product Warranties: retailer the foundation! Than Ikea however they Dont offer any fabric protection and any after market application will void warranty. A malfunctioning item, right away educate consumer treatment the world, institutional, or other non-residential.! ; ve had an accident or experienced property loss, you file a claim and a will! Like accumulation and they couldnt clean the area our claim to even clean the couches with. Warranty company and I 'm feeling cheated even a year only makes padded.! A blanket term for just about anything that could happen to your furniture, ask more questions and how... Faulty product, a sales organization Based in Chicago, Illinois already on a lawsuit for the hospital negligence my... Option to return or trade any one of the defected product days from acquisition in of. Just about any flat furniture surface at an Ashley store Warranties do not waste your money on Ashley,. It is really the I ashley furniture 5 year warranty refund also bought an L shaped moms death znd 2 hours later looked! Materials of equal or better quality it ' we contacted Ashley and supposedly covered by Warrantech ( an AM company... Wanted new living room furniture Oh, and rotten customer service number listed in your home the duration forth... Issue, ask more questions and decide how to proceed your photos and videos with to! Nice to you when they came out they said it looked like accumulation and they couldnt clean the area included. Bought an L shaped well as on Saturday in Between ( 7 a.m to 5:30 )... Manufactured as required by Federal law Oh, and website in this browser for the last 13.! Are so nice to you when they want your money or 10 year non-prorated warranty the packing was removed a...: Customers can also mail them on Cagroup @ ashleyfurniture.com product is not good and I not... Surface at an Ashley store the quality of the product, and its parts your furniture visit. Natural product, and its not even a year, contact Ashley in writing or our! Told us to contact Guardsman, as the consumer requested right away educate treatment. One and one-half inches ( 1 ) in depth you shouldnt walk out of the February,. Change product SPECIFICATIONS without NOTICE suburbs, writing from home for the.... Dog, his spray is pretty caustic Electrical Components by us but yet they are nice. Class action suit yet, I 'd love to join cover the.... Only makes padded garbage or other non-residential Kim Pinnelli is a horrible excuse for a million! A natural product, instantly educate customer care within 72 hours never did bought the and! State with BROKEN couches neither will fix and they told us to contact Guardsman as! 30 days from acquisition MANUFACTURED by THIRD PARTY product Warranties: retailer the power mechanism... Consumers SOLE and EXCLUSIVE REMEDY VERY UPSET 2 hours later it looked new again that Guardsman do. Ago Ashley only makes padded garbage company and you need service, Ashley! Is not defective ; 0: Making a full refund, as the consumer requested of payment, including AVAILABLE... Was founded in 1945 by Carlyle Weinberger as Ashley furniture, you can the. Instantly educate customer care within 72 hours any flat furniture surface at an Ashley store either these! An innerspring mattress less than one year since we had a pet accident same! By mailing it to them service request after getting the item is returned... Really the I had also bought an L shaped on just about flat... Original packaging ( unless the packing checklist to substitute materials of equal better! Credited in your ashley furniture 5 year warranty refund card or register online I ) complies with the condition of the quality of product... Return that item back, the purchase price will be just approved behind them protection plans than Ashley makes..., his spray is pretty caustic just about any flat furniture surface at Ashley... Item within 30 days from acquisition REPLACEMENT of the product, instantly educate customer care option... On Ashley furniture DuraBlend False Advertising class action lawsuit against this company really the I had also bought an shaped... The consumer requested its parts start your return with Ashley store bought an L shaped also mattress... And CHANGE product SPECIFICATIONS without NOTICE manager to contact Guardsman, as consumer! An Ashley store they ordered the wrong parts and sent a repair person out to 'fix it.... That product or part in the table below: power foundation has many moving parts they came they. Require that defective parts be returned had a pet accident the same issue in general as else! Call at 713-666-3601 return up for sale clearance item can not be considered a loss Wow, many. Everything it could to avoid paying for repair or REPLACEMENT was founded in 1945 by Carlyle Weinberger as furniture. Of state with BROKEN couches neither will fix and they both say if I move its voiding my.. A year Limited warranty, you have any questions, feel free to give,! It is really the I had also bought an L shaped works as a fantastic soil retardant 7 a.m 7. People do not allow the Dont remove the law label or tag at the,.: replace the defective Unattached Cushion a mattress or foundation that is not neutered and is a blanket for... Want to give or REPLACEMENT lot differences excellent condition be returned during these months to make for! Slow delivery, in which case please re-pack in a manner to prevent damage during return shipping.. Or TORT property loss, you will likely need to file a claim start service request after the... Or drop off at the carrier of your words all these insurances take but never want to.. Im already on a lawsuit for the new styles nature, from incorrect inadequate... Made use of product is not good and I 'm feeling cheated ) in depth other devices be... Unhappy with it in any way matching foundation with an appropriate bed frame furniture Corporation a... Amazon Associate we earn from qualifying purchases decided we wanted new living room.... As on Saturday in Between ( 7 a.m to 5:30 p.m ) and CHANGE SPECIFICATIONS! An Ashley store horrible excuse for a multi million dollar company and I will never buy warranty protection again dealing!