{{ year }} Choose Ltd. All rights reserved. Hi Brian,Thank you so much for your lovely review of our fabulous Support Team. The engineer, Dustin, was fantastic; polite, friendly and explained what he was doing and how the new add-on would work, in language that a technophobe like myself could understand!! 13.1 We may end the Contract if you break it. Landline calls can be added to YouFibre broadband packages, although customers need to opt into this as a phone line doesn't come as standard. Youfibre have just expanded in to my area and they came knocking at my door, which always has me on my guard about selling but I was taken back,(Not in.) Cat5e or Cat6 Ethernet cable to facilitate your wired connection. The reasons are: a) we have told you about an upcoming significant change to your Service or these terms which disadvantages you and which you do not agree to (including a change to our prices) and you have given us notice to end the Contract; b) we have made an error in the price or description of the Service you have Ordered and you do not wish to proceed; c) we have suspended supply of the Service for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 30 days; or. The service was accurate, polite, efficient and thorough.However, I'm still a bit miffed that because of YouFibre's use of CG-NAT (i.e. 17.7 Porting Delays. d) we are in breach of this Contract and fail to fix the breach within the 30 days of written notice from you telling us that we are in breach of our Contract. b) websites are sorted for blocking by our supplier. We are committed to understanding the needs and preferences of customers in vulnerable circumstances and those with accessibility requirements and to treating all our customers fairly and with respect, including those who are in vulnerable situations. It may not display this or other websites correctly. YouFibre is dedicated to customer experience and service quality. Hi Brian,Thank you so much for your lovely review of our fabulous Support Team. Hi Jeremy,Thank you for taking the time to leave your feedback. When this Contract ends for any reason, or you cancel your Order, you must make the relevant Router Equipment we supplied to you available for collection by us within 14 days of the end of your Contract using the collection method we specify. Ceiling led linear light installation Process https://www.ledvv.com/products/led-linear-light-2/led-aluminum-profiles Find out how we combat fake reviews. Here are 8 tips for writing great reviews. Should you need any help in the future please don't hesitate to give us a shout, we are open 7 days a week 8am-8pm via live chat and phone. Hi Jane!Thank you for your great review of Dustin! We may record calls (including marketing calls) to help us with training and to prevent identity fraud. Our Policy applies to all calls you make using our telephone service. Hi Chris,We are delighted you have had a fantastic experience with our installations team. Even so, we're definitely going to be keeping an eye on their progress in years to come, especially if they keep challenging bigger names with cheap full fibre broadband deals. 2023 Trustpilot, Inc. All rights reserved. Firstly with the service less than a week from order to installation. If you need any of us in the future, please don't hesitate to reach out to us - we are open 7 days a week via chat and phone. However, there is anecdotal evidence within customer reviews and testimonials that the speeds they receive match those promised, and it's worth noting broadband advertising rules mean at least 50% of customers must be able to receive the advertised speeds at peak times. After service call to make sure everything was ok on the day. FTTP is completely separate from old copper cables. They will be thrilled to see another positive review, and we appreciate you taking time out of your day to leave this brilliant feedback for us to see. Had an issue due to an upgrade on the system. fixed price broadband deals and annual price rises, Virgin Media offer Sky Sports and BT Sports cheaper than Sky, Virgin Media TV customers get Sky Sports Ultra HD, Highly competitive pricing for full fibre, Fast 50Mb (Monthly Rolling) + Evening & Weekend calls, Free unlimited evening & weekend calls to UK landlines, They offer rolling fibre broadband deals without high set-up fees, Guaranteed of no mid-contract price rises. a checklist of all the things you need to do in advance of the installation and what. We would just like to say, thank you for choosing YouFibre, and have a great rest of your day!AnnieYouFibre Customer Experience Supervisor. It is your responsibility to explain this to anyone who may use our telephone service. over the internet. 3d. Don't forget if you need us we are here 8am-8pm 7 days a week, either via live chat or phone. Amazing service, Hi Jack!Thank you so much for your fabulous review. If you are moving your phone number to our network and we delay the Number Porting for more than 1 Working Day after the last Porting Date we emailed to your Registered Email Address, or where we have genuinely mishandled your Number Porting, we will compensate you for the delay or mishandling in accordance with our Number Porting Compensation Scheme which is in our Complaints Code of Practice. To watch YouTube in HD, 720p videos require a minimum of 2.5 Mbps, while those in 1080p need at least 4 Mbps. The Install has just been completed, friendly service by their Network Partner. Thank you once again and have the best day!AnnieYouFibre Customer Experience Supervisor. The installation process is often the first time you get to judge us for the quality of our service, so it's important we make a good impression! never by referral revenue. If we suspend or end our Service, we'll tell you what you need to do to restore it. If you are moving to a new house, please contact us. Subject to clauses 10.1 10.6, our maximum liability for all claims arising under this Contract (whether such liability arises due to negligence, breach of contract, or for any other reason) is limited to 125% of the amount you have paid in charges in the 12 months preceding your claim excluding VAT. Please note, it may take up to 14 days to bring our fibre cable to your property. 2 years ago Updated Our engineer will need up to 2 hours to get your home connected once our fibre cable is at your property. We pride ourselves on making sure we act promptly and in the friendliest manner to all customer queries, and we are glad that you experienced this fabulous level of customer service for your contact with us. Many of the comments are encouraging, and YouFibre make a point of responding to reviews both positive and negative. All works great!!! In the meantime if you need anything from us, don't hesitate to give us a shout - our amazing support team are available via phone (0800 270 0000) and live chat (https://www.youfibre.com/contact/) every day between 8am and 8pm. It replaces any previous agreement or understanding between you and us about those Services. And don't forget, with our Referral Scheme you can earn yourself 1 month free internet for every new customer you bring our way, so keep spreading the word and see how much you can save! If this happens, we will agree a new Porting Date with your old network provider. | Read 1,341-1,360 Reviews out of 1,741 They will be thrilled to see another positive review, and we appreciate you taking time out of your day to leave this brilliant feedback for us to see. Your rights when you end our Contract will depend on how we are performing and when you decide to end the Contract. They will be thrilled to see another positive review, and we appreciate you taking time out of your day to leave this brilliant feedback for us to see. It will at all times belong to us. Currently my contract with EE Broadband ends in April. Our customer support team will always try to identify specific needs to provide specialised assistance where its needed. If we compare YouFibre's 50Mb package to the part fibre deals offered by budget providers, we can see how their full fibre broadband matches up against rivals offering similar speeds: The deals above are fibre to the cabinet (FTTC) packages available nationwide, so customers in YouFibre areas will probably be able to access them. Lisa C Evans, Hi LisaThank you for your great review of Dustin! Enter your postcode into our free checker tool to compare local broadband deals. For most of our customers, a dynamic IP is enough and no extras are required. Very neat installation by Garry Newberry from Nano Fibre, everything was set up and explained fully, highly recommended , Hi Malcolm!It's wonderful to hear you've had a smooth journey with YouFibre so far, with fabulous service from our various teams along the way. Customers may also appreciate the fact YouFibre have UK-based support in line with the majority of UK broadband providers. You are using an out of date browser. Our entire team is committed to delivering the best service possible so we're super pleased we managed to resolve your tech challenge and ensure that you were back up and running as soon as possible! I explained to Robert that we had had a power cut late last night and after taking me through security (I don't know how he got my details down so quickly) he got me to switch ports. We'd like to hear from you. What I appreciated the most was the easy access to phone contact on any queries I had. However they offer 10 off per month and 3 months free on an initial 18 month contract, which puts the monthly cost for the first 1.5 years at 25/month for 500mbps and 33/month for 1000mbps. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end our Contract (see clause 12). Moving a phone number from one providers network to another is called Number Porting. 17.4 Number Porting. Thank you very much. We have passed your concerns on to our technical team and they will reach out to you to get this resolved for you. Have a fab day!AnnieCustomer Experience Supervisor, Great service, had an issue with the internet lagging, the advisor was a credit to YouFibre. You don't "own" your phone number so you mustn't give it away to anyone else. Not had the advertised speed (1000Mbps) since installation. 11.3 More significant changes to the Service and our Contract. We also record all 999 and 112 emergency calls. You should only allow access to your wi-fi and site network to people you trust and you must accept responsibility for their use of our Services. YouMesh is an optional extra for YouFibre customers costing 7 per month. This means speed can easily be lost between the cabinet and home, as well as capping the total speeds available to customers because of the limitations of the technology. It was a complex issue but she listened and despite it being fairly late on a a Friday by Monday and two engineer visits later all sorted! To accomplish this, YouFibre will provide one or two additional nodes to build a home mesh solution and a member of the Tech Team will visit to set the whole thing up. As a home hub, it has some impressive technical specs: As eero is an Amazon company, the hub also comes with Alexa support. He is a shining example of the customer service we provide at YouFibre, and receiving reviews like this one make our day. Very professional, I can say that as a 30 year IT professional who has done installations no damge and they cleaned up after themselves. Hi David!We pride ourselves on being helpful and friendly and aim to resolve issues in the quickest way possible. They will be thrilled to see another positive review, and we appreciate you taking time out of your day to leave this brilliant feedback for us to see. The big big win for us was we were paying nearly 60 for 400Mbs from Virgin and now pay 30 for a Gigabit internet that s a win in my book, Hi Brian,We are delighted you have had a fantastic experience with our installations team. Took advice of the techie for the cabling. Installing Techie was a really helpful, polite individual. 19.9 Which laws apply to this contract and where you may bring legal proceedings. We wont start a Number Porting process to another network unless you have fully paid everything you owe us at that time. on how this was not a hard sell .It was clearly explained and to the point .After agreeing to commit everything went well and they kept to all appointments and kept me in the loop. It is always awesome to hear back from our happy customers, even more so when the comments are as kind as yours. The No. Don't forget if you need us we are here 8am-8pm 7 days a week, either via live chat or phone. We really appreciate the time taken to write reviews as we understand how precious your time is. 17.8 Our mishandling of your Number Porting. These are their rolling deals: Unlike some rivals, YouFibre don't demand a high set-up fee for the privilege of taking their services on a no-contract basis. This sorted out my loss of internet.Despite our problem, he swiftly got me going again with humour. 222K views 4 years ago Everything you need to know about our Fibre to the home installation process i.e. YouFibre might only be a young broadband provider, but they're seeking to stand apart from their part fibre and full fibre rivals in several ways, not least their pricing structure. As such, YouFibre provides a Complaints Code of Practice for complaints. The Engineer Jay was patient in waiting for me to arrive home from work. He explained everything and connected my grandkids PlayStation. Have a great day!AnnieYouFibre Customer Experience Supervisor, Terrible did all the sign up for them to tell me weeks later there no mdu in my building and they can't set it up without building owners permission. YouMesh is a similar mesh extender system to BT Complete WiFi or Virgin's Intelligent WiFi Plus. Subject to clauses 10.1 10.5, our maximum liability for loss of or damage to your physical property arising from our negligence or breach of this Contract shall not exceed 50,000. Choose Ltd is authorised and regulated by the Financial Conduct Authority (reference number 729184). We may find out that the Activation Steps havent been completed, after weve emailed you with a Porting Date. If we need to change your Porting Date in this way, you cant treat it as a delay or as us mishandling the Number Porting and we wont have to compensate you for changing the date. We may end our Contract at any time by writing to you if: a) you do not make any payment to us when it is due, and you still do not make payment within 7 days of us reminding you that payment is due (see clause 7.10); b) you fail a credit check, or the bank, debit or credit card details you gave us are invalid and/or incorrect; c) if we cant provide the Service to your Home by the expected connection date for any reason (including where you do not provide us with access to provide installation services); d) if you use our network in breach of our Acceptable Use Policy or fail to comply with clause 8.4 (Residential use only); e) you or anyone you authorise to deal with us on your behalf act in an unreasonable manner or in a way towards our staff or agents which we reasonably consider to be inappropriate and sufficiently serious to justify ending this Contract; or. Any provision of this Contract that expressly or by implication is intended to come into or continue in force on or after termination of this Contract shall remain in full force and effect. Emailed (4G) You Fibre at 0830, instant reply from customer service saying they were looking into it. This guide will help you understand what to expect on your installation day and how to prepare for it, plus information to get started with your new equipment. Installation: What do you get? From day 1 of installation there have been issues but finally everything is now in perfect working order so a big thankyou to your Engineer Jay. YouFibre continue to deliver the goods. We may also suspend the Service: a) if you do not pay us (see clause 7.10); b) if you misuse our network or do not comply with our Acceptable Use Policy (see clause 8.1); or. 17.9 Call Limits. Youll also need to tell your existing provider that you want to move your phone number and find out what they need you to do to in connection with this. YouFibre also allow customers to take their full fibre broadband on a no contract basis. We do this for billing purposes and so that emergency services know your phone number and location when you dial 999/112. If you are in a vulnerable situation and need extra help, you can let us know by sending us an email to hello@youfibre.com or call us on 0800 2700 000 following which we will register it on your account so we can consider our extra needs. Record all 999 and 112 emergency calls our Contract Date with your network. Decide to end the Contract for Complaints on the system, it may take up 14... Significant changes to the service less than a week, either via live chat or phone customers 7... 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