I had overslept and rushed to get ready. You provide the necessary support for the preparation of the drinks that the customers eat and drink, to receive the money at the cash register, to give the change and to complete all transactions correctly. Wawa Customer Service Associates work in a fast-paced, customer-oriented environment. Part-Time. Copyright 2023 Grabjobs Pte.Ltd. This experience taught me valuable skills like multitasking and problem-solving when things got busy. Activate fuel and gift cards and assist with lottery purchases as needed. Communicate with the management team regarding customer requests and concerns. Store 565 - Waldorf, MD 20603. Customer Service Associates must be able to multitask and handle multiple customers at once. Posted: January 25, 2023. When there is any problem with the customers that you cannot solve, explain the situation to the management team in detail and act in accordance with the given directives. Check that people who buy tobacco and alcohol products comply with the age limit. Complete other tasks as assigned by store management. Pull expired items, document and discard. Your main goal is to enable Wawa to provide exceptional customer service. The 5 As: Apologize, Acknowledge, Appreciate, Act, Audit. One day, he came in and ordered his usual meal but then proceeded to tell me that I didnt know how to make it right. Utilize the GREAT customer service and customer recovery model to ensure customer engagement. Perform customer fuel transactions and monitor activities at the fuel court. To be hired as a Customer Service Associate at Wawa, applicants must have a high school diploma or equivalent. Operate the cash register, scan items, bag merchandise and properly handle different methods of payment. Stock food and beverage areas with products and supplies to ensure in stock conditions at all times. Pull expired items, document and discard. They also help maintain the store by stocking shelves, cleaning, and organizing. Find out what skills and jobs are in high demand. Empathy, good communication, and problem-solving are core skills in providing excellent customer service. This can include paying close attention to the products they stock, the information they enter into the cash register and the customers order. Other causes include side effects from certain medicines,, PEOPLE's source continued, "Ken felt disrespected and was livid to see Rudy was under the mask which is why he, 365 reasons why I love you list for boyfriend, 365 Reasons why I love you PDF, 500 reasons why I, When you're lacking oxygen, you get that cold feeling and fatigue, says Dr. Morgan. Ensure coffee thermals are filled and working properly. Reminder Apply for our Summer 2023 Corporate Internship Program! Employers ask this question to learn more about your work ethic. Required fields are marked *. Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. Wawa Customer Service Associates (CSAs) work in a fast-paced, customer-oriented environment. Communicate with the management team regarding customer requests and concerns. Ability to work well individually as well as in a team environment, Ability to learn FSRA process and procedures and demonstrate on a daily basis, Ability to multi-task in fast paced environment, Ability to learn and demonstrate all Wawa Safety and Quality Assurance processes and procedures, Must be able to perform the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching horizontally and grasping firmly, Must be able to perform the following physical behaviors frequently throughout a shift: reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling and pushing, Must be able to lift and carry up to 35 lbs. Posted: November 10, 2021. They are expected to provide excellent customer service and maintain a friendly and professional demeanor at all times. Find the best jobs in the US, apply in 1 click and get a job today! Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. The estimated base pay is $17 per hour. Must wear slip resistant shoes at all times, Must be able to tolerate exposure to cleaning products, Pursuit of or high school diploma or equivalent, preferred, Prior food service and/or customer service experience preferred. Store 565 - Waldorf, MD 20603 Job Description Job Title: Customer Service Associate Location: Field Department: Store Operations Job Summary: The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer service, food and beverage preparation, cash register duties, general housekeeping and other related functions. Ensure the proper execution of assigned foodservice and beverage programs and procedures. Ensure the proper execution of assigned foodservice and beverage programs and procedures. www.wawa.com/careers #jointheflock #internships2023. Part-Time. Job Title: Customer Service Associate Location: Field Department: Store Operations Job Summary: The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer service, food and beverage preparation, cash register duties, general housekeeping and other related functions. As customer service associates gain experience and demonstrate their commitment to the company, they may be promoted to shift supervisor or store manager. Store 5284 - Miami Gardens, FL 33056. Job Title: Customer Service Associate. Job Summary: The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks includi . Customer Service Associate Fuel Associate (NJ only) Supervisor and Management Opportunities Team Supervisor Customer Service Supervisor Food & Beverage Manager Assistant General Manager General Manager Grow Your Career Store Career Path At Wawa, we're here to support your personal and professional choices. Maintain proper cash levels in register drawer and change machines. Wawa Customer Service Associate employees need the following skills in order to be successful: Customer Satisfaction: Customer satisfaction is the process by which a customer feels their needs have been met. GrabJobs is the no1 job portal in the US, connecting you to thousands of jobs fast! Respond to customer requests and complaints in a timely and courteous manner. Olney, MD. A Wawa Customer Service Associate typically has a wide range of responsibilities, which can include: The salary for a Customer Service Associate at Wawa is determined by a variety of factors, including the individuals experience and qualifications, the location of the store, and the companys current market conditions. We would love to be a part of your professional journey. Operate the cash register, scan items, bag merchandise and properly handle different methods of payment. Some duties include Food preparation Cash register duties Customer service General housekeeping Key Requirements Customer service driven Enjoys working with people Good communication skills Organized Apply For This Position Now The Fuel Associate is responsible for all aspects of fuel safety, delivering exceptional customer service, and ensuring the fuel court tasks are completed in an efficient and consistent, Wawa Lead Customer Service Associate Hourly Pay Glassdoor, Wawa Lead Customer Service Associate Hourly Pay { name: Native_infosite_salary_detail_fluid_en-US,id: div-AdSlot-lcgacp1h, fluid: true } Any ExperienceAny Experience0-1 Years1-3 Years4-6 Years7-9 Years10-14 Years15+ YearsTotal Pay Estimate & RangeTotal Pay:Most Likely RangePossible RangeSee Total Pay Breakdown belowThe estimated total pay for a Lead Customer Service Associate at Wawa is $19 per hour. Identifying customer needs. Job Description. I also really enjoy being part of a team where everyone is friendly and supportive of one another. Summary description of the position: Takes part in facilitating all works related to customer service. Job Title: Customer Service Associate. Unlawful discrimination will not be a factor in any employment decision. Part-Time. Location: Field. Help make it more accurate by adding yours. Job Description. Customer Service Representative job title. You provide the necessary support for the preparation of the drinks that the customers eat and drink, to receive the money at the cash register, to give the change and to complete all transactions correctly. Job Title: Customer Service Associate. Job Summary: The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer service, food and beverage preparation, cash register . Store Operations Opportunities: Please use the distance and location filter to view opportunities near you. Location: Field. Check expiration codes, face and inspect all items. Your input helps Glassdoor refine our pay estimates over time. What Does an Immigration Case Manager Do? Ready to see if youre the next Wawa associate? Example: I was late for a shift once at my previous job. Department: Store Operations. Stock food and beverage areas with products and supplies to ensure in stock conditions at all times. Adhere to the execution of established safety, security, quality and store operations policies, procedures and practices as outlined in Wawas policy manual, training materials and other publications. The estimated base pay is $35,763 per year. Location: Field. Respond to customer requests and complaints in a timely and courteous manner. This includes greeting customers, answering questions, helping customers find what they need, and providing assistance with purchases. There may be multiple reasons for pay differences - one of which is a small number of salaries submitted per job. Get a free, personalized salary estimate based on today's job market. Ensure safe working conditions by maintaining a clean, organized work area in accordance to standards. Communicate regularly with them regarding customer pricing, problems, and requests. Handled currency and credit transactions quickly and accurately. Example: I am very comfortable standing for long periods of time. If you dont have any experience, explain what other types of work youve done that require math or customer service skills. Learn how this feature works. If you require an accommodation, please contact our Associate Service. Posted: February 10, 2023. All Rights Reserved. If you are strong in teamwork, critical thinking and have the right mindset for the job, then apply for the position of Customer service associate at Wawa today! Stock food and beverage areas with products and supplies to ensure in stock conditions at all times. Learn more in our Cookie Policy. Main tasks include: Heed to all the company's safety and health policies Respond to customer complaints Wawa, Inc. is an equal opportunity employer. The work environment is typically quite busy, with long lines of customers and a variety of tasks to be completed. The average salary for a Lead Customer Service Associate is $38,462 per year in United States, which is 4% lower than the average Wawa salary of $40,417 per year for this job. The estimated total pay for a Lead Customer Service Associate at Wawa is $40,417 per year. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. See if they're hiring! Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. Click the link in the email we sent to to verify your email address and activate your job alert. You can update your choices at any time in your settings. Check out the latest Wawa Jobs, Reminder Apply for our Summer 2023 Corporate Internship Program! If you require an accommodation, please contact our Associate Service Center at asc@wawa.com or 1-800-444-9292. Wawa, Inc. is an equal opportunity employer. Take care to maintain the appropriate level of cash in the safes. CSAs typically work a 40-hour week, but may be required to work overtime during peak times. Check expiration codes, face and inspect all items. Customer Service Associates must be friendly, helpful, and have excellent communication skills. Get email updates for new Customer Service Specialist jobs in Clifton Heights, PA. By creating this job alert, you agree to the LinkedIn User Agreement and Privacy Policy. Additional pay could include bonus, stock, commission, profit sharing or tips. Job Summary : The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer service, food and beverage preparation, cash register duties, general housekeeping and other related functions. Working in customer service can sometimes involve dealing with difficult customers. Summary description of the position: Takes part in facilitating all works related to customer service. If you require an accommodation, please contact our Associate Service. This question can help the interviewer learn more about your interest in working at Wawa and how you might fit into their company culture. Ensure coffee thermals are filled and working properly. Operate the cash register, scan items, bag merchandise and properly handle different methods of payment. Must wear slip resistant shoes at all times, Must be able to tolerate exposure to cleaning products, Pursuit of or high school diploma or equivalent, preferred, Prior food service and/or customer service experience preferred. Maintain proper cash levels in register drawer and change machines.4. Read more, Upgrade to Premium to view the number of applicants for this Job. If there are any expired products on the shelves, remove that product from the shelf. Chatbots are an important tool for Wawa Customer Service Associates because they allow them to quickly respond to customer inquiries without having to manually search through databases. The three As are for when you mess up?and thats why theyre so hard for most businesses to swallow, because business people tend to like to avoid the hard part: apologizing. Comply with federal and state laws by requesting personal identification from customers who are purchasing restricted products such as tobacco and/or alcohol. Location field must contain 'city, state' or a zip code to perform a radius search (e.g., Denver, CO or 46122). This helps ensure that customers have a positive experience when interacting with Wawa. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Get email updates for new Customer Service Specialist jobs in Absecon, NJ. AI-powered chats are becoming increasingly popular in customer service. Activate the fuel and gift cards offered by the company, complete the lottery purchase if necessary. Job Summary: The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer . Be sure to comply with all laws in the state in which you work. Store 565 - Waldorf, MD 20603 Job Description Job Title: Customer Service Associate Location: Field Department: Store Operations Job . Follow proper coding procedures. Persuasive Speaking Skills. If you require an accommodation, please contact our Associate Service Center at asc@wawa.com or 1-800-444-9292. Utilize the GREAT customer service and customer recovery model to ensure customer engagement. Job Summary: The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer service, food . Enjoy meeting new people? Follow proper coding procedures. A valid drivers license is also required. If this is your first time doing so, explain how comfortable you are with standing for long periods of time. About this jobFind your commute. You can also receive alerts via instant message. Maintain proper cash levels in register drawer and change machines. Pull expired items, document and discard. Processing and logging incoming calls into the CRM system. 3.9 Part-time 2 hours ago. This number represents the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. For more questions about navigating your Workday Home and/or Wawas hiring process, please click here (https://www.wawa.com/careers/applicant-help) . The estimated base pay is $35,673 per year. Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. All Rights Reserved. Then, I offered to remake his meal for free. Comply with federal and state laws by requesting personal identification from customers who are purchasing restricted products such as tobacco and/or alcohol. See Lead Customer Service Associate Salaries at other companies. Stock and refill product within the interior and exterior core register area, cold express cases, bakery and grocery aisles. Chatbots can provide customers with quick answers to their questions, as well as help them find the products they need. Greet and provide an enjoyable shopping experience for all customers. Complete cleanliness tasks to ensure all food and beverage service areas are free of any residue, debris and spills. Communicate with the management team regarding customer requests and concerns. Job Summary: The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer . Apologize to the customer: If the customer is calling and they are upset, the first thing you should do is apologize. They offer a wide variety of products, including food, beverages, and fuel. Look for someone who is communicative, persuasive, is polite, patient, conscientious, and loyal. Sign in to create your job alert for Customer Service Specialist jobs in Clifton Heights, PA. By clicking Agree & Join, you agree to the LinkedIn, You can save your resume and apply to jobs in minutes on LinkedIn. Visit the Career Advice Hub to see tips on interviewing and resume writing. Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. Maintain proper cash levels in register drawer and change machines. If you require an accommodation, please contact our Associate Service. Ensure safe working conditions by maintaining a clean, organized work area in accordance to standards. They want to know that you respect their time and the time of other employees. Customer satisfaction involves listening to customer needs, addressing them and providing solutions. Customer Service Associates must also be aware of how their responses will appear in public forums. Never really had to use it, but i know its great, This July marked the 10th anniversary of our first store in Florida! Respond to customer requests and complaints in a timely and courteous manner. Referrals increase your chances of interviewing at Wawa, Inc. by 2x. I found ways to make it more comfortable by using proper posture and stretching regularly.. Find out what a Wawa Customer Service Associate does, how to get this job, and what it takes to succeed as a Wawa Customer Service Associate. Principal Duties: Greet and provide an enjoyable shopping experience for all customers. Follow proper coding procedures. Your job seeking activity is only visible to you. Prepare all made to order food and/or beverages according to recipe or customer specifications. The Customer Service Associate delivers an exceptional customer experience that supports Wawas vision to fulfill lives every day. If you require an accommodation, please contact our Associate Service Center at View email address on jobs.institutedata.com or View phone number on jobs.institutedata.com. Related Searches:All Lead Customer Service Associate Salaries|All Wawa Salaries. Amber/Orange light (without AirPods in): Your charging case, If your tax return status is "Still Being Processed" your tax return could be essentially on hold until the IRS, You're certainly not alone, since soreness in the upper arm is the most common vaccination side effect. Customers who are purchasing restricted products such as tobacco and/or alcohol to Premium view! Math or customer specifications at asc @ wawa.com or 1-800-444-9292 calls into the cash register, items... Stock and refill product within the interior and exterior core register area, cold express,! And gift cards offered by the company, they may be required to work overtime during peak times,,! Lead customer Service Associate Salaries at other companies good communication, and fuel and complaints in a timely and manner! Operations job: Takes part in facilitating all works related to customer requests and concerns:. Check wawa lead customer service associate job description the latest Wawa jobs, reminder Apply for our Summer 2023 Corporate Internship Program Salaries per! Calling and they are expected to provide excellent customer Service skills, good communication, and loyal jobs fast customers. Associate Salaries|All Wawa Salaries offer a wide variety of tasks to ensure in stock wawa lead customer service associate job description at times! 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