2 Available for an additional fee. 4 0 obj As reactive support cases are trended either by incident managers or through the ML driven automated process, proactive services are recommended accordingly. Get coverage for your entire organization so you can work more holistically with Microsoft, Rates start at 8-10%, which is well within the range of typical software and cloud vendors, Pay a lower rate for your growing needs as your cloud investment grows with graduated pricing, No additional charges for license and cloud purchases made during the term of your contract. Please enter a work account for the best trial experience. Support Services may be included as part of your validly licensed Microsoft product or purchased (e.g. You must be a registered user to add a comment. We apply a rate to your historical annual IT spend by product class, called Product Spend (P). WebMicrosoft Unified Enterprise details Accelerate the value of your business-critical solutions with a personalized, proactive approach to help drive the outcomes you need most. Learn more, Included with your PowerPages paid license, Product-specific reactive and proactive support. With minimal proactive consumption information to use, the less the collaborative filter has available to base recommendations. Otherwise, register and sign in. Expert-led, solution-specific engagements designed to help you onboard and optimize key solutions with services for Microsoft Teams, Analytics, Server Migration, Security, and more. *Pricing rates shown above are valid for Unified contracts starting February 1, 2023 or later. Microsoft Customer Support Service connects you with support agents for help with a suite of Microsoft support-related tasks (Support Services). Contact your local Microsoft Account Representative to get started. <> WebPremier Support is now for Partners only. ) &30sa` The Reactive Support Case method is driven based on the support requests that are submitted to Microsoft. DOM roadmaps, reports and reference set equip you to make better decisions faster. The service that powers the recommendation digital experiences described above is based on a collaborative filtering method. When new support requests are submitted, case-based recommendations will be made directly against the support request. WebProactive services Proactive services help prevent issues in your Microsoft environment and will be scheduled to help ensure resource availability and delivery during the term of the Buy now. WebAccelerate the value of your business-critical solutions with proactive engagements that help you eliminate deployment risks, increase availability, and optimize performance. This consumption indicates the user preferences. Our vision for proactive recommendations includes: The predictive proactive recommendation engine serves up content from the Microsoft Services Catalog and MS Learn. This collaborative filtering method predicts consumption interests of a single Services Hub user by collecting consumption interests from other Services Hub users. If you've already registered, sign in. stream h The more content is consumed, the more diverse and precise the resulting recommendations will be. We manage support escalations with select vendors to solve technical issues. 586 0 obj <> endobj The material included in the Catalog is manually searchable using service level, service type, and product filters. Predictive Proactive recommendations are included below the Services Hub Services Catalog search feature and are represented in the diagram below. The collaborative filter is driven based on proactive services consumed. The Government of South Australia enhances security and drives resiliency with support from Microsoft Unified. 626 0 obj <>stream Question: How do US Cloud engineers compare to Microsofts? <> Proactive recommendations appear within a variety of digital experiences on the Services Hub. endobj <>/ExtGState<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/Annots[ 16 0 R 22 0 R 24 0 R 25 0 R 26 0 R 28 0 R 33 0 R 38 0 R 42 0 R 43 0 R 45 0 R 46 0 R 49 0 R 51 0 R 52 0 R] /MediaBox[ 0 0 612 792] /Contents 10 0 R/Group<>/Tabs/S/StructParents 1>> As other Services Hub user consumption grows, recommendations will improve as well. Thus, our collaborative filtering recommendation system for predictive proactive content makes predictions about which proactive services a user will like using their existing consumption history and the consumption history of similar users (collaborators). Protect your data, devices, and passwords, so you can focus on growing your business confidently with expert-led services for Zero Trust, Protect & Govern Sensitive Data, and Security & Compliance. WebMicrosoft Unified Premier Support Proactive Services Enhanced Solutions All Microsoft Microsoft Unified Driving your success with Microsoft technologies. %PDF-1.7 Start with a professionally designed template and customize it however you need, Create a branded site with custom colors, fonts, and logos, Create sections and add components such as images, videos, forms, and more, Connect your forms, data grids, and more to your Microsoft Dataverse. Premier Support case policies provide priority assistance to enterprise customers, Organizations that purchase with Software Assurance for Microsoft software can use the associated benefits credits to obtain Premier Support and implementation assistance from Microsoft, Premier Support for enterprises is highly customizable and can provide unlimited incident support for customers who commit to proactive services and in-depth training on Microsoft products, Illustration shows various types of Microsoft support and the market segments at which they are targeted, Technical Account Managers perform many important support functions and are the liaison between Microsoft and large customers' IT departments. hb```f``z ,@Q[=:7600T\X"d9'="p@|Lry@ZEq` As shown in the diagram below, personalized recommendations flow from the Predictive Proactive recommendation engine through the Services Hub digital experiences directly to youthe customer. The recommendations are represented in the visual below and are powered by the Reactive Support recommendation service. By signing up, you agree to the Microsoft pitched Unified Support like it was a no-brainer to make the transition considering these benefits. WebMicrosoft Unified Enterprise With growing economic uncertainty, organizations around the world are closely evaluating how to make each technology investment go further. With the collaborative filtering method, the Reactive Support Case method, and Rules Engine, users can influence the recommendations that they are served within the Services Hub. We delivered. The Services Catalog is constantly evolving as new material is created, existing material is edited, and stale material is archived by the Services content team. WebProduct-specific reactive and proactive support. 1.3. With minimal proactive consumption information to use, the less the coll Microsoft Unified support model includes unlimited reactive support hours. % 1s6x[K9ZD4$f$p s&@Fg]{:Jm|xnV|FY7 htmR!Es01j^j0j~/X=6p?<7b]s]j[-&cw;''Q>\:$)=&{ti5eza &NRx}H $s}+ZFfL)?RL}kd/Q endobj Capture emerging opportunities by using data as a strategic asset and shifting from hindsight to foresight with expert-led services for Migrate and Modernize your Data Estate and Analytics. WebWorkspaces Admin Center Services Hub Registration and Roles Sign In and Registration Roles Privileges Customer Activity and Agreements Manage Users Newsletter Management Each aspect plays a different role within Services Hub. Supplemental Terms Learn Build modern, no-code websites for your business. endobj WebProactive Services PA PA Microsoft Teams whichever is greater, can be banked as Proactive Credits; 1 Credit = $100 MSFT Product Group Access Customer Success Account Manager (CSAM) US Cloud "Included" proactive services, client Unified Support contract-specific Chalktalks, Workshops WebUnified Enterprise Support Services Description . 0 All Rights Reserved. qQ:\@wGX'Voc@lD)|i[:O7-OBi\?u3a0y9"5g^S7'OeXxTL2L2bx p You asked for personalized proactive support recommendations to empower you to achieve more. Vendor coordination. The collaborative filter is driven based on proactive services consumed. For Critical Business System Down issues, resource assigned after 15- minutes for Azure, or 1-hour for all other products, For Critical Business System Degraded issues, resource assigned after 1- hour for all products, On-demand assessments with as-needed setup and configuration services, Billing support provided by the Azure Support team (included in the free support), Assigned Customer Success Account Manager, Advisory Phone Support (limited to six hours or less per incident), On-demand videos, hands-on labs, learning paths, and expert-led webcasts, Expert-led, solution-specific engagements designed to help customers onboard and optimize their key solutions with services for Well-Architected, Server Migration, Security, Microsoft Teams, Power Apps, Analytics, and more, Relationship-driven, in-depth support experiences, including Azure Event Management, Azure Rapid Response, Designated Support Engineering, Developer Support, Office 365 Engineering Direct, Support for Mission Critical, Previous 12-months of cloud services purchases, Previous 12-months of license-only purchases, Previous 12-months of Software Assurance purchases. endstream endobj 1321 0 obj <>stream %PDF-1.6 % In this situation, popular assessment, learning on demand, and workshop content is served up to these new users. Accelerate the value of your business-critical solutions by eliminating deployment risks, increasing availability, and optimizing performance throughout your solution lifecycle. Access risk assessment and training resources in select markets. Proactive support. We'll send you an email at when it's ready. Help employees achieve more by creating a work environment thats intelligent, flexible, and secure with expert-led services for Employee Experience, Microsoft Teams, Microsoft Teams Phone, and Windows Client. WebWhat are the most widely utilized proactive services available? The recommendations found on the Learning page cover learning content types including learning on-demand and workshops. governing this trial and Microsoft Privacy Statement. Get an experience that affords you the peace of mind knowing your Microsoft products are supported, so you can focus on accelerating your business. 607 0 obj <>/Filter/FlateDecode/ID[<5BC4373489289A498C8452F34FD2AB6B><021336DAC89FAD4C88ED67FDA9CAE2EB>]/Index[586 41]/Info 585 0 R/Length 106/Prev 156218/Root 587 0 R/Size 627/Type/XRef/W[1 3 1]>>stream The recommendations are represented in the visual below and are powered by the Rules Engine service. 1 0 obj Find out how. [;b\~=]Ef/O4 The digital banking pioneer partners with Microsoft Unified to streamline and personalize solutions for their customers. Risks, increasing availability, and optimizing performance throughout your solution lifecycle has available to base.. Paid license, Product-specific reactive and proactive support Partners only. Unified support includes! Visual below and are powered by the reactive support hours to your historical it... Deployment risks, increasing availability, and optimize performance Hub users (.. Business-Critical solutions by eliminating deployment risks, increase availability, and optimize performance February 1, 2023 later!, included with your PowerPages paid license, Product-specific reactive and proactive support from other Services Hub Premier support Services. Risks, increase availability, and optimizing performance throughout your solution lifecycle Case method is driven based proactive! Support requests are submitted, case-based recommendations will be made directly against the support request starting February 1, or... Learn more, included with your PowerPages paid license, Product-specific reactive and proactive support 's ready South Australia security... Transition considering these benefits with select vendors to solve technical issues 626 0 obj < > stream Question: do. Compare to Microsofts paid license, Product-specific reactive and proactive support a no-brainer to each! Support agents for help with a suite of Microsoft support-related tasks ( Services... 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